Best Buy

4.0
1545 reviews
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Business Details

14610 N Meridian St, Carmel, IN
46032, United States
(317) 846-1150
https://stores.bestbuy.com/in/carmel/14610-n-meridian-st-490.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
14610 N Meridian St, Carmel, IN
46032, United States

Hours

Reviews

4.0
1,545 reviews
5 stars
781
4 stars
385
3 stars
152
2 stars
65
1 star
162

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, particularly in conflict situations.

Product Knowledge

While some staff members are praised for their knowledge and helpfulness, others are criticized for being uninformed or dismissive.

Return Policy Issues

Customers express frustration with the strict return policy, particularly regarding defective products and the lack of flexibility in handling returns.

Store Cleanliness

Several reviews mention poor cleanliness, particularly in the bathrooms, which detracts from the overall shopping experience.

In-Store Experience

Customers report mixed experiences with in-store assistance, with some feeling overwhelmed by staff interactions while others appreciate the quick service.
  • SS
    Sarah
    5 days ago
    1.0
    I went to Geek Squad to repair iPhone speaker making a static noise. At 1st appt, they ordered the part needed. At 2nd appt, they replaced speaker with “a new one”. When I returned to pick up my phone, it was making the same static noise. They said they didn’t know why. They said I had to make 3rd appt to order another speaker because there was a line of people behind me and they didn’t have time to order it then, and then would need a 4th appt to drop off phone for repair again once another speaker arrived. Instead I took it to the Apple Store. They replaced my phone for free because I had Apple Care and said whoever “repaired” my phone at Geek Squad actually did a good amount of damage inside. The protective coating on the battery was scratched in several places. And some screws were missing. Terrible experience with the Geek Squad. One star because they at least refunded me the $89 repair cost otherwise I would rate them a zero.
  • CM
    Calvin Mack
    Nov 16, 2025
    4.0
    65" for $400/a steal.... Great store but don't think they will be around much longer. Sad!!!!
  • GS
    George Spoerl
    Nov 5, 2025
    1.0
    Good luck trying to get anyone on the line when calling the store. Wasted 10 minutes while the machine "tried to help" get me to the right person.
  • LP
    Len P
    Oct 29, 2025
    1.0
    I wanted to speak directly with someone at the local store. Dialed the local phone number, and got a call center. They said that the only way to speak with a person in the store is to go there in person. The inability to call the local store directly is absolutely the DUMBEST THING I've ever heard.
  • BF
    Brian F
    Oct 21, 2025
    1.0
    Terrible customer service at the Carmel/Westfield location. The employees AND the manager act like they are doing you a favor. They only want to sell you, not help you. I will never go back there again. Too bad zero stars is not an option.
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Frequently Asked Questions About Best Buy

What types of products can I find at Best Buy in Carmel, IN?

You can shop for TVs, computers, appliances, cameras, and more at Best Buy in Carmel, IN.

What are the operating hours of Best Buy in Carmel, IN?

Best Buy in Carmel is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.