Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
1,793 reviews
5 stars
941
4 stars
406
3 stars
199
2 stars
77
1 star
170
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting poor experiences, lack of assistance, and unhelpful staff.
Staff Knowledge
Several reviews mention a lack of product knowledge among staff, leading to frustration for customers seeking assistance.
Online Ordering Issues
Customers frequently experienced problems with online orders, including issues with same-day pickup and receiving incorrect items.
Positive Staff Interactions
Despite negative feedback, some customers praised specific staff members for their helpfulness and knowledge, indicating that there are positive interactions to be had.
Store Environment
While some customers appreciated the cleanliness and organization of the store, others reported a lack of staff presence and engagement.
- EGEric GJan 3, 20265.0Excellent experience from start to finish. The stove purchase was easy, and the delivery was even better. Gerardo, my delivery driver, did a great job today and provided top-tier service. It’s not often you see this level of care anymore!
- LRLarry ReidJan 2, 20265.0Only here to have an apple watch charged
- JWJerilyn WarrenDec 31, 20254.0Kelsey was very helpful in finding the right TV for me. Best Buy has good prices and knowledgeable people who can assist with answering most questions. They are very courteous and also good at giving you other options that you may not thought of.
- ZCZachary CraftonDec 15, 20255.0Got a 4090 laptop from Here a few months ago and to get it repaired within the first 6 months because of thermal throttling. It was under warranty it worked when I put it into repairs I showed them. Asus themselves said it was the motherboard cannot be repaired. So I got my money back and Best Buy made it right all in all good service on Best Buy's part. FYI don't let Asus repair a thermal throttle.
- JMJinesh MehtaDec 10, 20251.0Decent staff bit tragic policies. Each beat buy store and each time you call them it's like you are discussing with completely different companies. No concept of an integrated customer experience. Every staff will tell you why the other store or the other agent didn't do the right thing and so they apologize and off you are sent to call the 1800 or the next store 40 miles away. Poor experience.
Frequently Asked Questions About Best Buy
What products can I find at Best Buy in Carmel?
You can shop TVs, computers, appliances, cameras, home electronics, and more at Best Buy in Carmel.
What are the operating hours of Best Buy Carmel?
Best Buy Carmel is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Does Best Buy Carmel offer curbside pickup?
Currently, Best Buy Carmel offers curbside pickup as a pickup and delivery service.
Is Best Buy Carmel wheelchair accessible?
Yes, Best Buy Carmel has a wheelchair accessible entrance for customers.
Can I get Geek Squad support at this Best Buy location?
Yes, Geek Squad support is available at Best Buy Carmel for expert advice and repair services.
What nearby stores can I visit along with Best Buy in Carmel?
Nearby stores include Sierra (department and clothing store), HomeGoods (home goods and furniture), Marshalls (clothing and department store), and Kohl's (clothing and beauty supplies).
Are there any pet services close to Best Buy Carmel?
Yes, nearby you can find Vetco Vaccination Clinic and Petco - Northwest for veterinary and pet store needs.
What dining options are available near Best Buy Carmel?
You can enjoy dining at nearby Chick-fil-A, known for fast food and chicken fare, or Red Robin Gourmet Burgers and Brews.
Does Best Buy Carmel offer in-store shopping and repair services?
Yes, Best Buy Carmel offers in-store shopping, service repair, electronics recycling, and does not require appointments.
How can I contact Best Buy Carmel or find more information online?
You can call them at +1 317-334-1896 or visit their website at https://stores.bestbuy.com/in/carmel/10025-n-michigan-rd-1094.html/.