Best Buy

Reviews

• AP

  Allison Piazza

  Mar 27, 2026
  5.0
  The staff were really friendly and helpful!
• WJ

  Will Jones

  Mar 25, 2026
  1.0
  Bought an outdoor speaker set over a month ago to. They’ve rescheduled my installation three times now and still no speakers. Can’t get anyone to help. Even the guy who sold them to me (who has gone way out of his way to help) can’t get anyone from corporate to help. Do not buy anything from them that requires installation.
• AM

  Anne Marie

  Mar 22, 2026
  5.0
  Excellent experience every time I come here. The employees are knowledgeable and solve problems fast — issues I spent HOURS on at home (docking glitch, difficulty transferring photos from my iPhone to a Windows laptop) were fixed in MINUTES. I really appreciate having such a helpful business nearby, and the knowledge I’ve gained (that docking issues can be software-related, not just hardware, and that USB-to-Lightning devices exist!).
• PM

  Pamela Massey

  Feb 22, 2026
  1.0
  I had three installs scheduled for 2/21/26. The TV installers were great. The security camera installers never showed up after waiting for 12 hours. The Starlink installer never called or showed up. These appointments were scheduled out 2 weeks. This service is absolutely deplorable. They pre-charge you and don't show up, meanwhile, I am paying people to be there for them to install. Best Buy Corporate needs to do an immediate audit on the Westfield/Carmel location. I've NEVER had such bad service, zero communication, etc. from any other Best Buy. I'm moving all my business to other companies who have integrity, and actually show up. What is going on here???
• AB

  Allie B

  Feb 20, 2026
  2.0
  The sales people were less than helpful. One guy was ok and tried to help us, but 2 couldn't have cared less that we were there. When we were inquiring about large (98") tvs they couldn't answer the most basic questions and tried to push us towards a TV that wasn't even close to what we wanted. One sales guy was standing right next to us scrollling through his personal social media on his phone ignoring us when we asked questions. They lost a multi-thousand sale because of their lack of desire to simply do their jobs.

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