Cricket Wireless Authorized Retailer

4.0
139 reviews
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Business Details

4135 S Scatterfield Rd, Anderson, IN
46013, United States
(317) 410-3256
https://www.cricketwireless.com/stores/in/anderson/4135-s-scatterfield-rd
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About

Cell Phone Store
With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Anderson store today.

Location

Cricket Wireless Authorized Retailer
4135 S Scatterfield Rd, Anderson, IN
46013, United States

Hours

Reviews

4.0
139 reviews
5 stars
92
4 stars
10
3 stars
7
2 stars
5
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Adrian and Desmond.

Management Issues

Several reviews mentioned poor management practices, including unprofessional behavior and lack of responsiveness to customer needs.

Store Experience

Customers reported mixed experiences with store operations, including understaffing, long wait times, and inconsistent service quality.

Product Knowledge

While some staff were noted for their expertise, there were instances of employees being unable to answer questions or provide adequate support.

Service Reliability

Customers expressed dissatisfaction with service reliability and issues related to billing and account management.
  • BW
    BECKY WISEHART
    3 days ago
    5.0
    Adrian a very good worker and very polite and very kind to the elder people he helped me transfer my service over and was very patient with me I would say 10\10 he did very well and was very smart with bringing all my contacts and pictures to my new device already satisfied and I'm a new customer !
  • MW
    Marianne Wilson
    4 days ago
    5.0
    Desmond was absolutely fantastic!! He worked with me to turn on 2 phones and made sure I understood the process the entire way. I appreciate the great service I received by all the guys!!
  • NT
    Nigel Turner
    4 days ago
    5.0
    Adrian was amazing with fixing my 60$ rate plan because my phone bill was messed up and I had a lot of questions on why I was paying so much and he was patient and super kind with working with me
  • SM
    Stephanie McCormick
    6 days ago
    5.0
    My husband's phone got hacked. I have call cricket customer service multiple times and haven't had any luck reaching a live representative. We went to the Muncie Store and the guy there got us a new sim card and a new number and we had to pay $92. I stated that I think the $92 should have been waived since we were hacked .The guy could not answer any questions for us and told us all he knows how to do is sell phones. I came home and continued call cricket customer service and ended up on a phone chat. They could not answer my questions and refused to have someone to call me. So I decided to call Anderson Cricket Wireless store and explained my concerns. I was lucky that Desmon answer and he answered all my questions. Desmon has excellent customer service and for now on we will be coming to Anderson for all of our service needs.
  • VL
    Vickie Lee
    6 days ago
    5.0
    Adrian was wonderful, went above and beyond making sure my questions were answered. His smile was contagious and had great support from Desmond. The best experience in store since being a customer since 2014. These 2 gentlemen made it a pleasure to be in the store and had excellent customer service.
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Frequently Asked Questions About Cricket Wireless Authorized Retailer

What kind of cell phone plans does Cricket Wireless Authorized Retailer in Anderson offer?

Cricket Wireless offers customizable cell phone plans with unlimited talk, text, and data, and no annual contract.

Where is Cricket Wireless Authorized Retailer located in Anderson, IN?

The store is located at 4135 S Scatterfield Rd, Anderson, IN 46013.