Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 200 W. North Ave.; Ste 200 in West Chicago, IL 60185
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
326 reviews
5 stars
286
4 stars
11
3 stars4
2 stars1
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some praised staff for being helpful and knowledgeable, others reported negative experiences with rudeness and lack of support.
Sales Practices
Concerns raised about transparency in sales, with multiple customers feeling misled about promotions and additional charges.
Staff Knowledge
Several customers highlighted the staff's knowledge and ability to assist with technical issues, making the upgrade process smoother.
Store Environment
Some customers appreciated the friendly atmosphere and prompt service, while others felt ignored or disrespected.
- RWRobert WanatDec 20, 20255.0Great service and support.
- 2F2329 FullertonSep 12, 20251.0Worst customer service of all verizon stores. Employee told me he cannot check my phone because sells are down. After I asked to try to reboot it he felt "very disrespectful", TOLD ME TO LEAVE THE STORE, REFUSED TO TELL HIS NAME NOR GIVE ME CONTACT TO HIS MANAGER!!! Highly not recommend!
- CACain AriasAug 16, 20251.0Si entras a una de estas tiendas los trabajadores son flojos , no te buscan opciones y de hecho el gringo ni siquiera me dio contacto visual prácticamente me sentí discriminado en este lugar si eres latino No Te recomiendo un lugar así !!
- YIYoloten Express incJul 26, 20251.0Very bad service?
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in West Chicago?
The Verizon store in West Chicago is open Monday through Saturday from 9 AM to 7 PM, and on Sunday from 11 AM to 5 PM.
Which brands of mobile phones and accessories does Russell Cellular offer?
Russell Cellular offers products from Verizon, Samsung, Google, Apple, Motorola, and LG, including smartphones, tablets, accessories, and smartwatches.
Where is the Verizon store located in West Chicago?
The Verizon store is located at 200 W North Ave, Suite 200, West Chicago, IL 60185.
Can customers pick up their online orders at the store?
Yes, the store offers in-store pickup services for online orders.
What payment options are accepted at Russell Cellular?
Russell Cellular accepts American Express, Visa, Mastercard, Discover, and cash payments.
Is the Verizon West Chicago store wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking available.
Does Russell Cellular provide wireless service and home internet?
Yes, Russell Cellular offers wireless service, mobile service, home phone service, and home internet.
What nearby restaurants can I visit before or after shopping at Verizon?
Nearby restaurants include Jimmy John's, Domino's Pizza, Don Javi Taco Grill, Hardee's, Popeyes Louisiana Kitchen, and Augustino's Rock and Roll Deli and Grill, offering a variety of dining options close to the Verizon store.
Are there coffee shops near the Verizon store to grab a drink?
Yes, there are Starbucks locations and Dunkin' nearby where you can enjoy coffee or snacks before or after your visit.
How can I use nearby transit or local spots to find the Verizon store in West Chicago?
The Verizon store is near well-known locations like Russell Cellular and T-Mobile. You can also find it close to popular spots like Fifth Third Bank and Sport Clips Haircuts, making it easy to navigate the area.