Business Details
200 W North Ave, West Chicago, IL
60185, United States
Certified by Verizon • Feb 22, 2026
(630) 349-8610
Certified by Verizon • Feb 22, 2026
https://www.russellcellular.com/store-locations/west-chicago-il
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 200 W. North Ave.; Ste 200 in West Chicago, IL 60185
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.6
330 reviews
5 stars
285
4 stars
11
3 stars4
2 stars2
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being helpful and knowledgeable, while others reported poor experiences with unhelpful or rude employees.
Transparency
Several customers expressed dissatisfaction with a lack of transparency regarding fees and promotions, leading to unexpected charges.
Staff Knowledge
Many customers highlighted the staff's knowledge and ability to assist with phone upgrades and service issues, particularly praising specific employees.
Store Experience
The store environment received mixed feedback, with some customers enjoying a welcoming atmosphere while others felt ignored or disrespected.
- MHMd M HossainJan 17, 20261.0What a waste of my time. Verizon made an appointment for me to go to this store on Saturday 11:00 am. The store was closed. No one bothered to inform me about the closure. Now calling Verizon online calling, they need ssn# for even quoting service price, their website does not work either for scheduling appointments or rescheduling. Total failure. And waste of my time. And I hear about national level outages. I won't be switching to Verizon anytime soon. this was not the level of customer service I remember couple years ago.
- RWRobert WanatDec 20, 20255.0Great service and support.
- 2F2329 FullertonSep 12, 20251.0Worst customer service of all verizon stores. Employee told me he cannot check my phone because sells are down. After I asked to try to reboot it he felt "very disrespectful", TOLD ME TO LEAVE THE STORE, REFUSED TO TELL HIS NAME NOR GIVE ME CONTACT TO HIS MANAGER!!! Highly not recommend!
- MNMike NailorMar 23, 20215.0The only Verizon store I would ever use. Dan, Eva and Doug know their products like No one else!!!!!.
- YYYFeb 8, 20205.0Mark and Kevin were really helpful and made upgrading my phone super easy!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in West Chicago?
The Verizon store in West Chicago is open Monday through Saturday from 9 AM to 7 PM, and on Sunday from 11 AM to 5 PM.
Which brands of mobile phones and accessories does Russell Cellular offer?
Russell Cellular offers products from Verizon, Samsung, Google, Apple, Motorola, and LG, including smartphones, tablets, accessories, and smartwatches.
Where is the Verizon store located in West Chicago?
The Verizon store is located at 200 W North Ave, Suite 200, West Chicago, IL 60185.
Can customers pick up their online orders at the store?
Yes, the store offers in-store pickup services for online orders.
What payment options are accepted at Russell Cellular?
Russell Cellular accepts American Express, Visa, Mastercard, Discover, and cash payments.
Is the Verizon West Chicago store wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking available.
Does Russell Cellular provide wireless service and home internet?
Yes, Russell Cellular offers wireless service, mobile service, home phone service, and home internet.
What nearby restaurants can I visit before or after shopping at Verizon?
Nearby restaurants include Jimmy John's, Domino's Pizza, Don Javi Taco Grill, Hardee's, Popeyes Louisiana Kitchen, and Augustino's Rock and Roll Deli and Grill, offering a variety of dining options close to the Verizon store.
Are there coffee shops near the Verizon store to grab a drink?
Yes, there are Starbucks locations and Dunkin' nearby where you can enjoy coffee or snacks before or after your visit.
How can I use nearby transit or local spots to find the Verizon store in West Chicago?
The Verizon store is near well-known locations like Russell Cellular and T-Mobile. You can also find it close to popular spots like Fifth Third Bank and Sport Clips Haircuts, making it easy to navigate the area.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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