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Brand Certified

Verizon

4.6
(330 reviews)

Business Details

200 W North Ave, West Chicago, IL
60185, United States
(630) 349-8610

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 200 W. North Ave.; Ste 200 in West Chicago, IL 60185

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
200 W North Ave, West Chicago, IL
60185, United States

Hours

Reviews

4.6
330 reviews
5 stars
285
4 stars
11
3 stars
4
2 stars
2
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being helpful and knowledgeable, while others reported poor experiences with unhelpful or rude employees.

Transparency

Several customers expressed dissatisfaction with a lack of transparency regarding fees and promotions, leading to unexpected charges.

Staff Knowledge

Many customers highlighted the staff's knowledge and ability to assist with phone upgrades and service issues, particularly praising specific employees.

Store Experience

The store environment received mixed feedback, with some customers enjoying a welcoming atmosphere while others felt ignored or disrespected.
  • MH
    Md M Hossain
    Jan 17, 2026
    1.0
    What a waste of my time. Verizon made an appointment for me to go to this store on Saturday 11:00 am. The store was closed. No one bothered to inform me about the closure. Now calling Verizon online calling, they need ssn# for even quoting service price, their website does not work either for scheduling appointments or rescheduling. Total failure. And waste of my time. And I hear about national level outages. I won't be switching to Verizon anytime soon. this was not the level of customer service I remember couple years ago.
  • RW
    Robert Wanat
    Dec 20, 2025
    5.0
    Great service and support.
  • 2F
    2329 Fullerton
    Sep 12, 2025
    1.0
    Worst customer service of all verizon stores. Employee told me he cannot check my phone because sells are down. After I asked to try to reboot it he felt "very disrespectful", TOLD ME TO LEAVE THE STORE, REFUSED TO TELL HIS NAME NOR GIVE ME CONTACT TO HIS MANAGER!!! Highly not recommend!
  • MN
    Mike Nailor
    Mar 23, 2021
    5.0
    The only Verizon store I would ever use. Dan, Eva and Doug know their products like No one else!!!!!.
  • YY
    Y
    Feb 8, 2020
    5.0
    Mark and Kevin were really helpful and made upgrading my phone super easy!

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in West Chicago?

The Verizon store in West Chicago is open Monday through Saturday from 9 AM to 7 PM, and on Sunday from 11 AM to 5 PM.

Which brands of mobile phones and accessories does Russell Cellular offer?

Russell Cellular offers products from Verizon, Samsung, Google, Apple, Motorola, and LG, including smartphones, tablets, accessories, and smartwatches.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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