Business Details
919 N Illinois Rte 3, Waterloo, IL
62298, United States
Certified by Verizon • Feb 22, 2026
(618) 596-9247
Certified by Verizon • Feb 22, 2026
https://www.russellcellular.com/store-locations/waterloo-il
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 919 NIL-3 in Waterloo, IL 62298
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.5
175 reviews
5 stars
144
4 stars
7
3 stars2
2 stars
3
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Desirae, Darla, and Kohl.
Mixed Experiences
While many reviews highlighted positive interactions, there were also significant complaints about rude service and incompetence from some employees.
Store Environment
The store was generally described as clean and well-organized, contributing to a pleasant shopping experience.
Efficiency
Several customers noted quick service and efficient handling of their needs, although some experienced long wait times.
- JHJo HottoFeb 11, 20265.0Desiree was very helpful and knowledgeable while helping me with my new S25. Very happy with the service and the phone.
- JHJudy HazenFeb 3, 20265.0Complete, clear explanations by Erica. Never felt rushed; all options were offered and pros and cons described. Left feeling satisfied with new product!
- VHVanesa HazelFeb 3, 20265.0Bre was very pleasant, knowledgeable and understanding. Very happy we went to the Verizon store in waterloo, il
- AWAngela WiddersheimDec 3, 20255.0Had a good experience. Listened to our wants.
- BLBob LohmanDec 3, 20255.0Very helpful and friendly. Ended up saving money on my plan.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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