Business Details
About
Cell Phone StoreTCC
TCC Washington, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 1873 Washington Rd..
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.8
647 reviews
5 stars
611
4 stars
10
3 stars2
2 stars3
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, particularly highlighting employees like Ryan and Megan.
Efficiency
Customers frequently noted quick service and efficient problem-solving, with several reviews mentioning fast assistance during phone upgrades and data transfers.
Mixed Experiences
While many reviews were positive, some customers reported issues with billing and upselling, indicating a need for improved transparency and communication.
Empathy and Support
Several reviews highlighted staff members' patience and empathy, especially in sensitive situations, contributing to a positive customer experience.
- MMMark MountJan 4, 20265.0Worked with Heather and she took her time looking at our bill to help us understand all line items and also saved us money by recommending doing auto pay and saved us $30 a month. Thank you Heather!!!!
- ELEric LeningtonNov 17, 20255.0Heather was so helpful today!
- DKDavid KennellNov 16, 20255.0The team member at this store was very helpful and kind. He quickly got my phone number transferred to my new phone.
- BSBrandon SmithNov 3, 20255.0Went in there to get on a new phone plan. Luke was super helpful and made the process 10x smoother. And it’s great having verizon store in washington
- VHValerie HoogerwerfOct 29, 20255.0I had the pleasure to work with Ryan at Verizon in Washington, Illinois today. He did a multitude of things with us buying phones, iPads, screen, protectors, etc. He literally moved at lightning speed as he was explaining every detail to us. He has exceptional customer service. He is one of the nicest people you could meet. We were in and out in a much shorter time than we thought we would be. He answered every question that I had, even my silly questions, lol. I definitely will be doing business here again and will only be asking for Ryan. He definitely deserves a raise!
Frequently Asked Questions About Verizon
What products and services does Verizon at 1873 Washington Rd. offer?
Verizon offers the latest smartphones, tablets, Verizon home internet, mobile accessories, and services including prepaid plans, bill payments, device activation, and Total Mobile Protection.
What are the store hours for Verizon at 1873 Washington Rd.?
Verizon is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon at this location provide in-store and curbside pickup?
Yes, the store offers both in-store pickup and curbside pickup options.
Where is Verizon located in Washington, Illinois?
Verizon is located at 1873 Washington Rd., Ste B, Washington, IL 61571, USA.
Can I schedule an appointment or manage my Verizon services on an app?
Yes, you can schedule appointments and manage your services via the My Verizon app available in the Apple App Store.
What brands of mobile devices can I find at Verizon in Washington?
This Verizon store carries devices from brands such as Apple, Samsung, Motorola, LG, HTC, and Google.
Does Verizon offer 5G network coverage at this location?
Yes, Verizon offers 5G network coverage for customers at this location.
What nearby places can I visit before or after shopping at Verizon in Washington?
Nearby places include The Blacksmith restaurant for a meal, Ipava State Bank for financial services, and Uptown Wash for auto detailing and car wash services.
Are there any hotels close to Verizon for visitors traveling to Washington?
Yes, there are nearby hotels including Super 8 by Wyndham Washington/Peoria Area and Super 8 Motel for convenient accommodation.
What automotive services are available near Verizon at 1873 Washington Rd.?
Nearby automotive services include Uftring Chevy Saab car dealership, Automotion Auto Detailing, and Take 5 Oil Change station.