Verizon

4.8
641 reviews

About

Cell Phone Store
TCC Washington, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 1873 Washington Rd..

Details

  • DebitAvailable
  • Accepts checksAvailable

Location

Verizon
1873 Washington Rd., Washington, IL
61571, United States

Hours

Reviews

4.8
635 reviews
5 stars
599
4 stars
10
3 stars
2
2 stars
3
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff, particularly Ryan and Megan, for their friendly, knowledgeable, and helpful service.

Efficiency

Many reviews highlighted the quick and efficient service provided by employees, making the process of upgrading or fixing phones smooth.

Knowledgeable Staff

Employees were frequently described as knowledgeable, able to answer questions and provide clear explanations about products and services.

Empathy and Patience

Several customers noted the staff's patience and empathy, especially in challenging situations, which enhanced their overall experience.

Mixed Experiences

While many had positive experiences, some customers reported issues with billing and upselling, indicating a need for better communication and transparency.
  • EL
    Eric Lenington
    Nov 17, 2025
    5.0
    Heather was so helpful today!
  • DK
    David Kennell
    Nov 16, 2025
    5.0
    The team member at this store was very helpful and kind. He quickly got my phone number transferred to my new phone.
  • BS
    Brandon Smith
    Nov 3, 2025
    5.0
    Went in there to get on a new phone plan. Luke was super helpful and made the process 10x smoother. And it’s great having verizon store in washington
  • KB
    Kaleb Boyd
    Nov 2, 2025
    5.0
    Luke was great he helped me super quick and had great communication skills. Made it easy peasy.
  • VH
    Valerie Hoogerwerf
    Oct 29, 2025
    5.0
    I had the pleasure to work with Ryan at Verizon in Washington, Illinois today. He did a multitude of things with us buying phones, iPads, screen, protectors, etc. He literally moved at lightning speed as he was explaining every detail to us. He has exceptional customer service. He is one of the nicest people you could meet. We were in and out in a much shorter time than we thought we would be. He answered every question that I had, even my silly questions, lol. I definitely will be doing business here again and will only be asking for Ryan. He definitely deserves a raise!

Frequently Asked Questions About Verizon

What products and services does Verizon at 1873 Washington Rd. offer?

Verizon offers the latest smartphones, tablets, Verizon home internet, mobile accessories, and services including prepaid plans, bill payments, device activation, and Total Mobile Protection.

What are the store hours for Verizon at 1873 Washington Rd.?

Verizon is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.