Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Volo, IL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.8
442 reviews
5 stars
410
4 stars4
3 stars
9
2 stars3
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of employees going above and beyond.
Sales Pressure
Some customers reported negative experiences with aggressive sales tactics, feeling pressured to purchase additional items they did not want.
Product Quality
Several reviews highlighted dissatisfaction with the quality of accessories, particularly screen protectors, which were described as low quality and prone to damage.
Efficiency
Many customers appreciated the efficiency of the service, noting quick transactions and effective problem-solving.
Billing Issues
There were multiple complaints regarding billing discrepancies and unexpected charges, leading to frustration among customers.
- JAJohn AcevedoOct 16, 20255.0Super helpful! They actually help me with my phone issues vs just telling me to call corporate. Friendly and polite people working.
- AAAmanda AuldSep 24, 20255.0This is an awesome cellphone store forsure! Everything went great, everything was explained to me properly and I couldn’t have asked for better customer service
- AAAnon ASep 20, 20251.0The customer service was terrible. The man who helped me was incredibly sales motivated, and didn't have great customer relation building. He tried to force me to buy multiple things and DID force me to buy things. He said at the end, "the total for your case, screen protector and camera protector will be..." and I didn't even ask for any of those, he just assumed I wanted them and tried to manipulate me into buying them. He also tried to manipulate me into buying phone insurance. My husband went to another store that offered him a box to return his old phone in, I didn't get one. To top off it all, he charged me $40 to setup my phone without telling me that was optional. I didn't want to have my phone set up, I wanted to leave and set it up myself, but he made me sit an hour and wait to get it set up and charged me for it. He said he was a manager before he decided to "step down", sounds more like to me that he was forced to step down because he is just a terrible human being.
- TBTasha BorchardSep 20, 20255.0The staff is knowledgeable, welcoming and easy to talk to.
- JFJay F.Jul 21, 20255.0Charlise, was patient, friendly & knowledgeable. We witnessed that by the other 2 customers ahead of us. When our turn came, we got the same level of service. We also learned that older Verizon plans start gather extra charges after time passes. Great to know, $20 per month was saved on the new plan, with the exact same features. -- She really went above and beyond!
Frequently Asked Questions About Verizon
What types of products does Verizon in Volo, IL offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for the Verizon location on 2745 Hartigan Road?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What payment options are accepted at Verizon in Volo?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon in Volo offer in-store pickup for online orders?
Yes, in-store pickup is available for your convenience.
What brands can I find at Verizon's Volo store?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands including Casemate, Otterbox, and Tech21.
Can I get my old electronic devices recycled at Verizon in Volo?
Yes, the store offers electronics recycling services.
Which languages are supported at Verizon's Volo location?
The store supports English and Spanish to assist a wider range of customers.
Is there free Wi-Fi available at Verizon in Volo?
Yes, free Wi-Fi is available at the store for customer use.
What are some nearby places to visit before or after shopping at Verizon in Volo?
Nearby places include Jimmy John's sandwich shop, Starbucks coffee shop, and Foxxy Nail Spa for beauty services.
Are there other mobile phone stores near Verizon in Volo?
Yes, there are nearby mobile phone stores like GoWireless Verizon Premium Retailer, TCC Wireless, and T-Mobile located close to Verizon.
Where can I find grocery or home improvement stores near Verizon in Volo?
Near Verizon, you can visit ALDI USA for groceries and The Home Depot for home improvement needs.