Verizon

4.8
451 reviews
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Business Details

2745 Hartigan Road, Volo, IL
60020, United States
(847) 587-1201
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Volo, IL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2745 Hartigan Road, Volo, IL
60020, United States

Hours

Reviews

4.8
448 reviews
5 stars
416
4 stars
4
3 stars
9
2 stars
3
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of employees going above and beyond to assist.

Sales Practices

Some customers expressed dissatisfaction with aggressive sales tactics and unexpected charges, indicating a need for clearer communication regarding pricing and services.

Product Quality

There were complaints about the quality of accessories, particularly screen protectors, which led to customer frustration over their durability and warranty policies.

Store Experience

While many reviews highlighted positive experiences, some customers reported long wait times and issues with store operations, suggesting inconsistency in service efficiency.
  • KE
    Kimberly Echtle
    Dec 17, 2025
    5.0
    Amanda is actually the best Verizon customer service rep we have ever had. Top notch customer service. She deserves a raise.
  • SV
    Sherrie Vincent
    Dec 1, 2025
    5.0
    Very professional, got us what we needed fast. Live this place
  • JA
    John Acevedo
    Oct 16, 2025
    5.0
    Super helpful! They actually help me with my phone issues vs just telling me to call corporate. Friendly and polite people working.
  • AA
    Amanda Auld
    Sep 24, 2025
    5.0
    This is an awesome cellphone store forsure! Everything went great, everything was explained to me properly and I couldn’t have asked for better customer service
  • AA
    Anon A
    Sep 20, 2025
    1.0
    The customer service was terrible. The man who helped me was incredibly sales motivated, and didn't have great customer relation building. He tried to force me to buy multiple things and DID force me to buy things. He said at the end, "the total for your case, screen protector and camera protector will be..." and I didn't even ask for any of those, he just assumed I wanted them and tried to manipulate me into buying them. He also tried to manipulate me into buying phone insurance. My husband went to another store that offered him a box to return his old phone in, I didn't get one. To top off it all, he charged me $40 to setup my phone without telling me that was optional. I didn't want to have my phone set up, I wanted to leave and set it up myself, but he made me sit an hour and wait to get it set up and charged me for it. He said he was a manager before he decided to "step down", sounds more like to me that he was forced to step down because he is just a terrible human being.
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Frequently Asked Questions About Verizon

What types of products does Verizon in Volo, IL offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the store hours for the Verizon location on 2745 Hartigan Road?

The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.