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Best Buy

4.1
(1994 reviews)

Business Details

(847) 549-9616

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
701 N Milwaukee Ave, Vernon Hills, IL
60061, United States

Hours

Reviews

4.1
1,994 reviews
5 stars
1,112
4 stars
436
3 stars
185
2 stars
79
1 star
182

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.

Product Availability

Several reviews mentioned issues with product availability, including items being out of stock or not ready for sale despite being on display.

Staff Knowledge

Customers expressed frustration with staff knowledge, citing instances where employees were unable to assist with product inquiries or lacked basic information.

Positive Experiences

Despite the negative feedback, some customers highlighted positive interactions with specific employees who provided helpful and friendly service.
  • FM
    Fahad M
    3 days ago
    5.0
    Good location. Helpful staff. Able to find most of the things that a person needs.
  • JC
    Jaime C.
    3 days ago
    4.0
    They have everything
  • CV
    Cristina Vazquez
    Feb 19, 2026
    5.0
    Ben wa amazing and help.me with what I needed to setting up my monitors.
  • JR
    Jonathan Ramos
    Jan 29, 2026
    1.0
    Ordered online from this store. Item did Not say back order , and it also said it was in stock. On delivery day of this item, I later find out that this item was actually back ordered and then my delivery was canceled. I cannot believe that they would tell me this on the day of my delivery. I will never buy from Best Buy any Best Buy ever again after this and I recommend you don’t either. Also to whoever told me to message BestBuys social media account, it says a lot about the leadership at this store. If they dont want to make the effort to make a good impact based on a situation like this, it definitely serves as a sign to ANYONE to avoid purchasing here.
  • JK
    Joe Knesley
    Jan 21, 2026
    1.0
    Absolute worst customer service. I went into the store today to buy an Apple Watch and a new Apple iPhone. Stood in the Apple section for 15 minutes waiting for someone, anyone, to assist me. After I accidentally set off a phone alarm, sound blaring, not a single employee came over, actually the employees that could hear the alarm didn't even turn around, heck the security guard himself was just standing there on his cell phone. I eventually went and asked if anyone worked in that area and the kid said he would send someone over to help me. No one came. I left, and I won't be back.

Frequently Asked Questions About Best Buy

What products can I shop for at Best Buy in Vernon Hills?

You can shop for TVs, computers, appliances, and more at Best Buy in Vernon Hills.

What are the store hours for Best Buy in Vernon Hills?

Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.

Brand Certified Facts from Best Buy

Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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