Business Details
About
Cell Phone StoreTCC
TCC Sterling, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 4204 E Lincolnway.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.8
657 reviews
5 stars
616
4 stars
13
3 stars7
2 stars3
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members like Eddie, Reid, and Josh, highlighting their patience and ability to resolve issues.
Mixed Experiences
While most reviews were positive, some customers reported negative experiences with certain staff members, indicating inconsistency in service quality.
Efficiency
Several reviews noted that the service was quick and efficient, with staff able to handle multiple customers and tasks effectively.
Store Environment
The store was generally described as welcoming and friendly, although there were complaints about slow service during busy times.
- SOSharon Osborne6 days ago5.0Extremely helpful ! Highly recommend this store. This was the 3rd store I was asking to straighten out my phone and they were the first to fix it. Great people!
- BSBecky SchultzNov 21, 20255.0Logan helped me switch my son to our family plan.
- ABAngela BreartonNov 13, 20255.0The newest sales rep, Logan, is wonderful to work with. He transferred from the Clinton store after 5 years there and I can see why they sent him! Highly recommend going to him for help. Getting my phone and watch pairing sorted was a breeze. Will be back!
- JGJoe GatzNov 8, 20255.0OMG the best phone exchange ever. Would recommend Sterling store these days over other towns
- EGElisa GatzNov 8, 20255.0Logan was truly amazing. Lots of patience and very knowledgeable!
Frequently Asked Questions About Verizon
What is the address of TCC Sterling, the Verizon authorized retailer?
TCC Sterling is located at 4204 E Lincolnway, Ste A, Sterling, IL 61081.
What products and brands does TCC Sterling offer?
They offer smartphones, tablets, wireless devices, accessories and more from brands like Apple, Samsung, Motorola, LG, HTC, and Google.
What are the store hours for TCC Sterling?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does TCC Sterling offer in-store or curbside pickup options?
Yes, they provide both in-store and curbside pickup services for customer convenience.
What wireless network coverage does TCC Sterling's Verizon store provide?
They offer Verizon network coverage including 5G service for consumers and businesses.
What services can I get at TCC Sterling?
Services include prepaid plans, bill payments, business accounts, new lines, upgrades, device activation, financing, and Total Mobile Protection among others.
How can I schedule an appointment or manage my Verizon account?
You can schedule appointments at https://www.tccrocks.com/appointments/ and manage your account via the My Verizon app available on Apple Store.
Are there any nearby coffee shops where I can relax before or after visiting TCC Sterling?
Yes, 7 Brew Coffee and Starbucks are nearby, perfect for grabbing a coffee before or after your visit.
What nearby entertainment options are available near TCC Sterling?
AMC CLASSIC Sauk Valley 8 cinema is nearby, ideal for catching a movie near your visit to the store.
Are there other mobile phone stores near TCC Sterling if I want to compare options?
Yes, nearby mobile phone stores include T-Mobile, AT&T Store, UScellular, and U.S. Cellular for alternative shopping.