Business Details
About
Cell Phone Store
TCC Sterling, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 4204 E Lincolnway.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.8
656 reviews
5 stars
615
4 stars
13
3 stars7
2 stars3
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received high praise for their helpfulness and knowledge, while others were criticized for rudeness and lack of assistance.
Employee Performance
Several employees, particularly Reid, Eddie, Jon, and Josh, were frequently highlighted for their exceptional service and professionalism.
Store Environment
Customers noted that the store can be slow with only one service representative available, leading to longer wait times.
Sales Experience
Positive feedback on the sales process, with many customers appreciating the thorough explanations and assistance provided during phone upgrades.
Issues with Service
Some customers reported problems with being overcharged or receiving incorrect information about products, leading to dissatisfaction.
- BSBecky Schultz2 days ago5.0Logan helped me switch my son to our family plan.
- ABAngela BreartonNov 13, 20255.0The newest sales rep, Logan, is wonderful to work with. He transferred from the Clinton store after 5 years there and I can see why they sent him! Highly recommend going to him for help. Getting my phone and watch pairing sorted was a breeze. Will be back!
- JGJoe GatzNov 8, 20255.0OMG the best phone exchange ever. Would recommend Sterling store these days over other towns
- EGElisa GatzNov 8, 20255.0Logan was truly amazing. Lots of patience and very knowledgeable!
- SWSarah WOct 17, 20251.0SO rude. Didn't even get off his chair or stand up. Didn't really answer my questions or provide help at all. No problem solving. Appeared completely unwilling to help me in a totally empty store. Will never return.
Frequently Asked Questions About Verizon
What is the address of TCC Sterling, the Verizon authorized retailer?
TCC Sterling is located at 4204 E Lincolnway, Ste A, Sterling, IL 61081.
What products and brands does TCC Sterling offer?
They offer smartphones, tablets, wireless devices, accessories and more from brands like Apple, Samsung, Motorola, LG, HTC, and Google.
What are the store hours for TCC Sterling?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does TCC Sterling offer in-store or curbside pickup options?
Yes, they provide both in-store and curbside pickup services for customer convenience.
What wireless network coverage does TCC Sterling's Verizon store provide?
They offer Verizon network coverage including 5G service for consumers and businesses.
What services can I get at TCC Sterling?
Services include prepaid plans, bill payments, business accounts, new lines, upgrades, device activation, financing, and Total Mobile Protection among others.
How can I schedule an appointment or manage my Verizon account?
You can schedule appointments at https://www.tccrocks.com/appointments/ and manage your account via the My Verizon app available on Apple Store.
Are there any nearby coffee shops where I can relax before or after visiting TCC Sterling?
Yes, 7 Brew Coffee and Starbucks are nearby, perfect for grabbing a coffee before or after your visit.
What nearby entertainment options are available near TCC Sterling?
AMC CLASSIC Sauk Valley 8 cinema is nearby, ideal for catching a movie near your visit to the store.
Are there other mobile phone stores near TCC Sterling if I want to compare options?
Yes, nearby mobile phone stores include T-Mobile, AT&T Store, UScellular, and U.S. Cellular for alternative shopping.