Geek Squad

Reviews

• SD

  sue dunbar

  Dec 19, 2025
  5.0
  I had turned my phone off and when I turned it back on, the screen was gibberish. I took it out to Verizon and the young guy was worthless and rude. Told he he didn't know what was wrong and that I had broken it. I took it to Geek Squad and within less than 10 seconds, the fellow had it back to normal. He just rebooted it and showed me what to do if it happens again. Hard to believe Verizon didn't know this. Anyway, thanks to the fellow that was working this morning. He is the best example of customer service I have seen in a very long time!!!
• JS

  Joey Scott

  Oct 18, 2025
  1.0
  Has my phone for what is 40 bours now to replace glass! They lied and assures me the same day repair would happen the next day and this os the day after that! No call, update, support cant reach them so thehre saying go in AGAIN and ask if it's ready. If ypu charge a 29 dollar servive fee on top of your "free labor due to applecare insurance, dont lie about thw process and capabilities. I couldve used it and turned it in after the conference tomorrow if i didnt want it held hostage. I want a refund, but at least everyone else is "really so sorry this is happening" because they cant even communicate a message regarding the geek squad being way passed their policy perameters. I am warning ...Everyone eryone
• BZ

  Bob Zettler

  Aug 19, 2025
  1.0
  Absolutely wrong how Best Buy DOES NOT ALLOW YOU TO TALK TO THEIR STAFF IN THIS STORE. I am very upset over his policy. I need some visual verification on the condition of an Open Box item and all i am allowed is to talk with staff overseas. That is ridiculous. I even requested a manager and no go.
• TN

  Tyler Natof

  Aug 15, 2025
  1.0
  I’m a big believer in supporting local businesses. Rather than go to St. Louis to The official Apple Store to repair my iPhone , I thought I’d give Best Buy here in Springfield a try. Big mistake. They charged my credit card and told me it would be about 2 to 3 business days before the battery I was trying to replace would come in. After a little over two weeks, I never heard from them. At the time they charged my credit card, they said they would call me as soon as the part arrived. I called Geek Squad, customer service, which is a nightmare in itself. There’s no possible way to talk to the actual service personnel on site in Springfield. You get connected to an undisclosed corporate customer line. The agent I spoke with said that there was never any repair claim initiated in the first place. So just to clarify, they charged my card, but never even started a ticket to initiate the repair process. Absolute scam and waste of time.No quality of work , because the work was never even done! Absolutely no customer service whatsoever. Very dissatisfied from all. standpoints.
• NS

  Nathan Stotts

  Jul 15, 2024
  1.0
  Unethical and complete garbage. I have multiple customers coming to me with notes and stories from Geek Squad lying and not even attempting to repair machines. Example was a lady called and said that, "Geek Squad told me my drive is soldered on and can't be replaced so I should just buy a new one." A quick questioning discovered that the machine was suffering BSODs from a bad driver. I looked at it for 2 minutes and knew exactly what the issue was and how to fix it.

Frequently Asked Questions About Geek Squad