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Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support Service
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.
Location
Hours
Reviews
2.6
37 reviews
5 stars
11
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20
- BTBaron TrumpOct 18, 20251.0Has my phone for what is 40 bours now to replace glass! They lied and assures me the same day repair would happen the next day and this os the day after that! No call, update, support cant reach them so thehre saying go in AGAIN and ask if it's ready. If ypu charge a 29 dollar servive fee on top of your "free labor due to applecare insurance, dont lie about thw process and capabilities. I couldve used it and turned it in after the conference tomorrow if i didnt want it held hostage. I want a refund, but at least everyone else is "really so sorry this is happening" because they cant even communicate a message regarding the geek squad being way passed their policy perameters. I am warning ...Everyone eryone
- BZBob ZettlerAug 19, 20251.0Absolutely wrong how Best Buy DOES NOT ALLOW YOU TO TALK TO THEIR STAFF IN THIS STORE. I am very upset over his policy. I need some visual verification on the condition of an Open Box item and all i am allowed is to talk with staff overseas. That is ridiculous. I even requested a manager and no go.
- TNTyler NatofAug 15, 20251.0I’m a big believer in supporting local businesses. Rather than go to St. Louis to The official Apple Store to repair my iPhone , I thought I’d give Best Buy here in Springfield a try. Big mistake. They charged my credit card and told me it would be about 2 to 3 business days before the battery I was trying to replace would come in. After a little over two weeks, I never heard from them. At the time they charged my credit card, they said they would call me as soon as the part arrived. I called Geek Squad, customer service, which is a nightmare in itself. There’s no possible way to talk to the actual service personnel on site in Springfield. You get connected to an undisclosed corporate customer line. The agent I spoke with said that there was never any repair claim initiated in the first place. So just to clarify, they charged my card, but never even started a ticket to initiate the repair process. Absolute scam and waste of time.No quality of work , because the work was never even done! Absolutely no customer service whatsoever. Very dissatisfied from all. standpoints.
- KRkarthik RajOct 14, 20241.0Worst ever experience by far at the Springfield store. Long wait time in the queue even after having an appointment and the service is the worst ever no one are sure about the process of repairing my iPhone and this is my 3rd visit to get it done and I’m still waiting in the queue. Really I should appreciate the patience of the people coming here for service. Such a pathetic geek squad service center
Frequently Asked Questions About Geek Squad
What services does Geek Squad at Best Buy in Springfield offer?
Geek Squad provides tech repair, setup, and support services for various electronics. You can schedule service in-store or online.
What are the operating hours of Geek Squad in Springfield?
Geek Squad is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Where is Geek Squad located in Springfield, IL?
Geek Squad is located at 3193 S Veterans Pkwy, Springfield, IL 62704, USA.
How can I contact Geek Squad in Springfield?
You can contact Geek Squad at +1 217-698-8551 for inquiries and service scheduling.
Does Geek Squad have an online presence I can visit for more information?
Yes, you can visit their website at https://stores.bestbuy.com/il/springfield/3193-s-veterans-pkwy-47/geeksquad.html or their Facebook page at https://www.facebook.com/2838249203067680.
What are some stores near Geek Squad at Best Buy in Springfield where I can shop for electronics?
Nearby electronic stores include Best Buy itself and Verizon Wireless, which specialize in a variety of electronics and mobile phones.
Are there mobile phone stores close to Geek Squad where I can purchase accessories or devices?
Yes, you can visit Verizon Wireless, T-Mobile, or the AT&T Store nearby for mobile phones and accessories.
What nearby places can I visit for pet care while visiting Geek Squad?
Nearby pet-related places include the Animal Hospital of Springfield for veterinary services and PetSmart for pet supplies and grooming.
Can customers combine a visit to Geek Squad with other shopping at nearby stores?
Yes, customers can also shop at stores such as DSW Designer Shoe Warehouse, Designer Shoe Warehouse, and The Vitamin Shoppe, all located nearby Geek Squad.
Are there public services or government offices near Geek Squad that might be useful for visitors?
Nearby public services include the US Secret Services office and the Navy Recruiting Station Springfield, IL, which are close to Geek Squad.