Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
1,619 reviews
5 stars
861
4 stars
360
3 stars
162
2 stars
74
1 star
162
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported long wait times and unhelpful interactions.
Geek Squad Issues
Numerous complaints about Geek Squad's incompetence and poor service, particularly regarding repairs and support.
Product Availability
Customers noted issues with product availability and online order fulfillment, including delays and incorrect items.
Store Cleanliness
The store was generally described as clean and organized, contributing positively to the shopping experience.
Positive Experiences
Several customers highlighted positive interactions with specific employees who provided excellent service.
- TTTimmothy TokarsJan 2, 20265.0I was very happy there. I went in and got my stuff very fast a young handsome man helped me get my stuff I believe his name was Leandre . Thanks to him my son got to have a happy Christmas
- SASolomon ApplebaumDec 30, 20255.0Surprisingly Best Buy has good deals on electronics pretty often and 0% interest financing and pretty helpful staff. Just grab this Garmin watch from them
- JSJay S.Dec 20, 20251.0The geek squad here is beyond incompetent - Beware do not bring your device here for repair. They completely broke my iPhone 16 pro 256GB during a routine camera repair covered under AppleCare warranty. I lost all my newborn photos on the device because I was told this is routine and backup isn’t necessary. Then geek squad lost the device while in their possession and were calling me to ask if I have it or I will be charged, like what? It’s in your possession and you’re supposed to be fixing it!! after multiple attempts for resolution they gave me an incorrect replacement (128GB) and are now ghosting me. I have spent over 10+ hours on the phone and multiple visits to the store and this is still not resolved. The make it impossible to get in touch with someone who can give a clear answer. I expect a call from a regional manager to address this issue or I will be filing a claim with the BBB. This experience has been a disaster at every turn. Best Buy, this is your chance to make things right or you’ve lost a customer forever.
- YOyort olandaDec 19, 20254.0good customer service, waiting for help can sometimes be a little long but overall, they help you with anything you need
- JCJay ceeDec 19, 20251.0Went here with my small children and it was still at least an hour before closing.Employee came stomping through the store screaming that everyone had to leave they were closing in an angry voice.I will never return to that store
Frequently Asked Questions About Best Buy
What are the store hours for Best Buy in South Elgin, IL?
Best Buy in South Elgin is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sundays from 10:00 AM to 8:00 PM.
Does Best Buy in South Elgin offer curbside pickup services?
The store offers CURBSIDE_PICKUP service for customer convenience.
Where is Best Buy located in South Elgin?
Best Buy is located at 424 Randall Rd, South Elgin, IL 60177, United States.
What types of products can I shop for at Best Buy in South Elgin?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy in South Elgin.
Does this Best Buy location provide Geek Squad support or repair services?
Yes, this Best Buy location offers Geek Squad support and in-store service repair for electronics and computers.
Is the Best Buy store wheelchair accessible?
Yes, the Best Buy store in South Elgin has a wheelchair accessible entrance.
Can I recycle electronics at Best Buy in South Elgin?
Yes, the store offers electronics recycling services to customers.
Are appointments required to shop or get repairs at Best Buy?
No, appointments are not required for in-store shopping or repair services.
What nearby places can I visit for pet needs while shopping at Best Buy?
Near Best Buy, you can visit PetSmart for pet supplies and Banfield Pet Hospital for veterinary services, as well as Yankee Doodle Dog Spa for pet grooming.
Where can I find printing and shipping services close to Best Buy in South Elgin?
Staples and Staples® Print & Marketing Services are nearby locations offering printing, shipping, and office supplies that you can visit before or after shopping at Best Buy.