Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
1,602 reviews
5 stars
853
4 stars
358
3 stars
160
2 stars
75
1 star
156
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some praised staff for being helpful and attentive, while others reported poor service and lack of assistance.
Product Availability
Customers noted a good selection of products, but there were complaints about items being out of stock or not available as advertised.
Store Cleanliness
The store was generally described as clean and organized, contributing positively to the shopping experience.
Geek Squad Performance
Geek Squad received mixed reviews; some customers praised their efficiency, while others expressed frustration with service and support.
Online Order Issues
Several customers reported problems with online orders, including delays, incorrect items, and poor communication regarding refunds.
- HVHayden VoltzNov 10, 20255.0This SPECIFIC Best Buy location has made me a shell of a man. I used to fear nothing but death... until I came in contact with a man by the name of "Logan". He looked at me with an evil glint in his eye, and beckoned out "how may I help you?" even though I was standing right in front of him (maybe 3in away from kissing). I told him I needed help buying a right headlight for a 1987 Saturn. He told me, and I quote "We don't sell car headlights here sir" EVEN THOUGH I had been on the phone not even an hour earlier with a man named Joshua (HEAVY Indian accent, but I knew he must've been American by the name) who told me that Best Buy has it if I can think of it. Needless to say, I was EXTREMELY distraught, but I kept pushing forward in order to fix my stunning 1987 Saturn. It was at this moment when I felt it. It creeped up on me like the winters first cold bite. He grabbed me by BOTH arms and spun me in a WWE Smackdown position. I hit the floor and slowly drifted into a forced sleep. When I woke, it had been 3 years. I missed the birth of my daughter, and the chance to salvage my previous marriage.
- DBDark BitNov 9, 20251.0I am never in my life seen such horrible service. First 45 minutes of waiting in line at a desk then being told that I have to have it looked at by The geek squad, which because they've had appointments I might have to wait as long as it takes. At this point I don't give a crap about the $200 for the TV. So I go to look for a new one. And I can't find a single worker in the entire area. I mean how does this store stay in business? Upper management might want to consider who's running the store
- JFJoseph FNov 5, 20251.0Never ever take your computer to geek squad. You've been warned.
- JBJoe B.Nov 1, 20255.0If you ever need help, this is the Best Buy store to go to! Huge shoutout to Lavira (General Manager) and the Best Buy South Elgin crew! These guys truly set a high bar for what real customer service means! I had a unique situation with my purchase, and Lavira went above and beyond to help me out. She’s a true hands-on manager, I watched her make sure every customer walking in gets the perfect experience, and that same care continues until they walk out completely satisfied. Also, special thanks to Evan for stepping in and assisting me as well! Your professionalism and kindness made a huge difference. This team represents everything that makes Best Buy stand out — friendly, attentive, and genuinely customer-focused. I left the store today feeling grateful and impressed. Keep up the amazing work, South Elgin team!
- SHSara HOct 17, 20251.0Went to buy a monitor for my son. Stood and walked around the monitors and computers for 30 minutes trying to find someone to help. No one stopped or even acknowledged I was there. My husband finally came. He enters the store and comes over to where I am. Within 5 minutes we had not one but two people. I express my frustration to both men, one says oh sorry we are here now. Clearly females are not treated the same. Absolutely ridiculous.
Frequently Asked Questions About Best Buy
What are the store hours for Best Buy in South Elgin, IL?
Best Buy in South Elgin is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sundays from 10:00 AM to 8:00 PM.
Does Best Buy in South Elgin offer curbside pickup services?
The store offers CURBSIDE_PICKUP service for customer convenience.
Where is Best Buy located in South Elgin?
Best Buy is located at 424 Randall Rd, South Elgin, IL 60177, United States.
What types of products can I shop for at Best Buy in South Elgin?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy in South Elgin.
Does this Best Buy location provide Geek Squad support or repair services?
Yes, this Best Buy location offers Geek Squad support and in-store service repair for electronics and computers.
Is the Best Buy store wheelchair accessible?
Yes, the Best Buy store in South Elgin has a wheelchair accessible entrance.
Can I recycle electronics at Best Buy in South Elgin?
Yes, the store offers electronics recycling services to customers.
Are appointments required to shop or get repairs at Best Buy?
No, appointments are not required for in-store shopping or repair services.
What nearby places can I visit for pet needs while shopping at Best Buy?
Near Best Buy, you can visit PetSmart for pet supplies and Banfield Pet Hospital for veterinary services, as well as Yankee Doodle Dog Spa for pet grooming.
Where can I find printing and shipping services close to Best Buy in South Elgin?
Staples and Staples® Print & Marketing Services are nearby locations offering printing, shipping, and office supplies that you can visit before or after shopping at Best Buy.