Brand Certified
Apple Old Orchard
3.4(1269 reviews)
Certified by Apple Old Orchard • Feb 22, 2026
Business Details
4999 Old Orchard Center, Skokie, IL
60077, United States
Certified by Apple Old Orchard • Feb 22, 2026
(847) 983-9230
Certified by Apple Old Orchard • Feb 22, 2026
https://www.apple.com/retail/oldorchard
Certified by Apple Old Orchard • Feb 22, 2026
About
Certified by Apple Old Orchard • Feb 22, 2026
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by Apple Old Orchard • Feb 22, 2026
Hours
Certified by Apple Old Orchard • Feb 22, 2026
Reviews
3.4
1,269 reviews
5 stars
597
4 stars
142
3 stars
70
2 stars
48
1 star
412
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while a few praised specific employees for their assistance.
Wait Times
Numerous reviews mention long wait times for service, even with appointments, leading to frustration among customers.
Management Issues
Several customers expressed dissatisfaction with store management, citing unprofessional behavior and poor handling of customer concerns.
Product Knowledge
There are mixed reviews regarding staff knowledge about products, with some customers feeling that employees lacked adequate training.
Store Environment
The store is described as chaotic and disorganized, contributing to a negative shopping experience for many customers.
- MSMohd Sohail2 days ago1.0Went to get my I phone 14 pro repair pick up (battery change) they gave me time for pick up was 1:15 pm and made wait until 2:10 shame on you
- KWKendall WeirFeb 13, 20261.0Mateo, Alan, and others so not helpful. Probably 40 employees standing around, but they just called support for me and we were on the phone with them for 40 minutes. Support could only do what I could do by clicking a button.
- JSJay SchwartzFeb 10, 20265.0Melissa and Manfred were a super huge help. They went above and beyond to help us get a new computer for work. Awesome people
- NMNadir Al-Shifa MuhammadFeb 9, 20261.0I came in to look at ipods. I’ve never owned any and wanted to understand the difference in features. The salesperson Arshal kept interrupting me and over talking me. Once I said something he apologized but it seemed insincere as he kept doing and looking around as if looking for a better customer. Didn’t like how I was treated.
- DBDmytro BrusFeb 1, 20261.0Very poor customer service. We came in and we needed to find the person just to check in. Then the person was hurrying us with the decision, showing that he is not interested in communicating and just wanted to close the sale. No knowledge of the product, needed time just to tell us the price. Very uncomfortable display, not enough space to move between tables. 0 respect for the client
Brand Certified Facts from Apple Old Orchard
Apple Old Orchard partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
- Phone number
- Official website