Apple Old Orchard

Reviews

• YY

  Yaya

  1 day ago
  5.0
  i do not particularly have a great or bad experience when i come here usually but on friday 4/10, employee Arsal was so helpful and made the process of trading in my phone so easy. i was in a rush that day and he was so patient. i just hope i wasn’t rude to him because he was awesome.
• KS

  kelly s

  3 days ago
  4.0
  I’ve been an Apple customer since the ’90s and have purchased many of your products over the years, which is why my recent experience with this store was so disappointing. On 4/8/26, I called to purchase a MacBook Pro. After changing my order to a MacBook Air, I was told everything was set — including a Genius Bar appointment. However, when I arrived, there was no record of my order or appointment, and I had to start the process over. I then left my old computer overnight for data transfer, expecting it to be completed the next day. Instead, I received no updates and had to call multiple times, only to learn the process had been repeatedly delayed. While delays are understandable (given the age of my device), the lack of communication was frustrating. Most concerning was my interaction with a data transfer specialist, who dismissed my frustration and asked if I wanted to “do this elsewhere.” That response was unprofessional and unacceptable. After decades of loyalty, the experience made me reconsider my relationship with Apple. Mistakes happen — but consistently poor communication and disrespectful, contemptuous treatment should not. Update: When I returned to pick up my computer, the service was solid and in line with the standards I’ve come to expect. After taking time to reflect, I concluded the data specialist’s behavior was an anomaly. I hope behavior like his can be addressed with empathy and care; there’s certainly room for improvement. I’m giving this store 4 stars rather than 2. I believe in offering criticism that is fair, constructive, and measured. Reactivity doesn’t help; thoughtful feedback does. I hope my review provides an opportunity for the store to level up.
• CC

  Charlize

  Apr 3, 2026
  1.0
  waited an hour at the genius bar despite having a reservation and coming on time. the store also was not busy. wasn't helped in the end, so I just left. don't really understand the point of making an appointment if it ends up this way.
• YL

  Yiqi Lyu

  Mar 30, 2026
  1.0
  I have had the worst experience ever in this store. I scheduled battery replacement service twice but they never did it for me. After checking in it was endless waiting. Even the people behind me got served.
• KG

  Kim Gow

  Mar 18, 2026
  2.0
  The store is very unorganized compared to how it used to be. Several years ago, upon arrival there used to be a specific place with signage to check in for a Genius Bar appointment. That no longer exists. Today, employees busy with customers. So, I walked up to the Genius Bar sign and was told to take a seat. After 20 minutes no one helped me. I had to flag down a second employee and he said I needed to be checked in. Something the first employee failed to do. After being checking in, I waited another 15 minutes, still with no assistance. I had to then flag down a third employee just to receive service. I was not the only customer treated this way. I witnessed two other customers be told to sit and wait without being checked in. Another customer voiced he was told his update would take an hour and he had been waiting 2 hours. Needless to say the customer service at this location was extremely disappointing. They need better ways to communicate how people should check-in for appointments. Then they should help those customers in a timely manner. Apologizing to the customer for a long wait is also pretty standard practice, but did not occur.