Business Details
About
VeterinariansVeterinary Clinics & HospitalsVeterinary Specialty ServicesVeterinarian Emergency ServicesVeterinary Information & Referral ServicesVCA Animal Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA Schaumburg Animal Hospital
1614 West Wise Road, Schaumburg, IL
60193, United States
Hours
Reviews
3.8
160 reviews
5 stars
106
4 stars
6
3 stars0
2 stars
3
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with many customers reporting rude and unhelpful interactions with reception staff.
Compassionate Care
Several reviews highlight the kindness and compassion of the veterinary staff, particularly during difficult situations involving pet health.
High Costs
Many customers expressed concerns about the high prices for services and medications, often feeling that they were being overcharged.
Inconsistent Quality
There are mixed reviews regarding the quality of veterinary care, with some customers reporting excellent experiences while others experienced neglect or misdiagnosis.
Long Wait Times
Customers frequently mentioned long wait times for appointments and responses, contributing to frustration with the overall service.
- SWSharon WojJan 3, 20265.0I took my doxie mix Joe to get checked he hurt his paw and leg I thought playing with our carin terrier. Turned out he sprained his shoulders! We went home with an antimflamatory for Joe to take for 2 weeks. Dr Nick and his assistant were kind caring and did not pressure for all kinds of test. The gentleman and lady at the reception desk couldn't have been kinder. I will be returning and highly recommend this VCA Animal Hospital
- APAndrew ProwantDec 11, 20255.0We've been bringing Tiger here for a couple years now and while its definitely not the cheapest, the vets, vet techs, and receptionists are superb. I brought Juju for her first puppy visit about 10 days ago and everyone was extremely helpful answering all my questions.
- PPptrainer8Nov 27, 20251.0I have been bringing my dogs to Wise Road Animal Hospital for many years—four dogs in total—and have always trusted the team’s care, respect, and dedication. Even when all that could be offered was a phone call, it was reassuring to know the vet cared enough to check in. Yesterday was the first time I reached out with true urgency since they merged with VCA Schaumburg. My dog Holly is suffering from flu-like symptoms, and since I live an hour away, I called at 8:30 a.m. to plan ahead in case I needed to travel. The day passed without a response, and by 2:45 p.m. I called back. I spoke with Toni, the vet technician, who advised Holly should be seen—but then told me the hospital was fully booked and I would need to take her to urgent care. It was heartbreaking to hear that a sick patient could not be prioritized over routine appointments. With only one appointment slot left that I could not reach in time due to travel, I was told simply to find another place. Hoping for guidance, I asked for my vet to call me back, but instead the office manager returned my call to say the vet was too busy and the hospital was booked through the weekend. To be told that my sick pet could not be seen at all was devastating. Holly is not just “a patient”—she is family. In that moment, it felt as though her wellbeing did not matter, and that was an eye-opening and painful realization.
- JKJoanna KNov 26, 20251.0Terrible service, careless, overpriced! Extremely disappointed!
- CKCynthia KausNov 14, 20251.0So disappointed by my experience today. I have been coming here for a long time, and I called as a very concerned dog mom. While I was asking questions, the receptionist, Olivia, was extremely rude and unprofessional. She cut me off several times and then, mid-sentence, abruptly said, “I’m transferring you to a doctor.” My dog has not been feeling well for the past week, and this is how you treat a worried pet parent? It’s unacceptable. No one should be spoken to that way, especially in any setting involving care or compassion. I truly expected better.
Frequently Asked Questions About VCA Schaumburg Animal Hospital
What are the operating hours of VCA Schaumburg Animal Hospital?
VCA Schaumburg Animal Hospital is open Monday from 8:00 AM to 8:00 PM, Tuesday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 2:00 PM, and closed on Sundays.
Which types of pets does VCA Schaumburg Animal Hospital care for?
They provide care primarily for cats and dogs.
Where is VCA Schaumburg Animal Hospital located?
It is located at 1614 West Wise Road, Schaumburg, IL 60193, USA.
What veterinary services are offered at VCA Schaumburg Animal Hospital?
Services include advanced care, allergy and itchy skin care, cardiology, dentistry, diabetes care, diagnostics, diet and nutrition, digital radiology, disease treatment, general care, holistic medicine, in-house lab and pharmacy, laser surgery, medications/prescriptions, microchipping, parasite control, pet counseling, wellness exams, physical exams, preventive and primary care, puppy and kitten wellness, senior pet wellness, spay and neuter, ultrasound, and vaccinations.
What payment options are accepted at VCA Schaumburg Animal Hospital?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does VCA Schaumburg Animal Hospital follow any specific health and safety protocols?
Yes, each VCA hospital has health and safety protocols based on healthcare best practices and state and local guidance.
Is there a promotion for new clients at VCA Schaumburg Animal Hospital?
Yes, new clients can click to receive a Free First Exam coupon through their website.
What nearby places can I visit near VCA Schaumburg Animal Hospital?
Nearby places include Schaumburg Veterinary, Jennifer's Kids Learning Center, Bitcoin Depot, Blue Rhino Propane Exchange, and several gas stations like B&G CITGO and bp America.
Are there convenient stores and dining options near VCA Schaumburg Animal Hospital?
Yes, nearby you can find Neighborhood Pantry grocery and convenience stores, Star Foods supermarket, Neighborhood Liquor, as well as seafood restaurants like Foster's Shrimp House and B's Shrimp and Fish.
How can nearby business services help me before or after visiting VCA Schaumburg Animal Hospital?
You can access various services nearby such as insurance agencies like Farmers Insurance - Thomas Wrublik, hair salons like Hair By Georgia, as well as IT services like Americloud Solutions, Inc., and legal services from Gandhi Selim Law, P.C., which might be useful during your visit or for other needs in the area.