Best Buy

Reviews

• DD

  Diana Dracopoulos

  2 days ago
  5.0
  Jayce and Luis in Geek Squad provided amazing in-store customer service. Jayce was able to help me with a screen splitting problem with my Motorola Razr+ 2024 cell phone. I have the Geek Squad protection plan, but was not satisfied with the online option that I was given to replace it. Jayce found a way for me to be able to continue to use my old phone while ordering the new phone that met my needs. He really went above and beyond to make sure that I was satisfied. And Luis was very professional and recognized me when I returned for the second visit with the new phone which was mailed to my house in just 2 days. He assisted while I transferred everything over in store from my old to new phone. Jayce and Luis worked seamlessly together. I have a closer Best Buy location, but will be returning to this one for my shopping needs because of the exceptional Geek Squad customer service!
• JW

  joe williams

  5 days ago
  5.0
  Headline: From a Service Gap to a $20K Relationship: How Schaumburg Won Back a Whale As a self-proclaimed gearhead, audiophile, and someone who manages enterprise-level AV for a living, I have high standards and a significant budget to match. My journey with Best Buy over the last four months—totaling over $20k in spend—started with a flawless AVR purchase in Burbank but hit a major wall in December. After dropping $2k on an audio cabinet through Magnolia, communication went dark. January came and went with zero updates from my dedicated salesperson. For a "whale" client, that lack of transparency is usually a dealbreaker. The Recovery: I called the 1800 corporate line, and that’s where the tide turned. I was eventually connected with Christian at the Schaumburg store, and he is the reason I’m still a Best Buy customer. Christian didn't just fix the logistics; he spoke my language. We spent time "nerding out" over system specs and preferences. He curated a demo with specific tracks that were so dialed-in they effectively sold me on a $15,000 speaker system on the spot. The Leadership: Christian also bridged the gap to his manager, Jim. I truly appreciated that Jim took the time to listen to where the process failed in the preceding weeks. He didn't offer excuses; he promised to address the service gaps and ensured the experience was "white glove" from that point forward. The Verdict: If you are a serious tech enthusiast or an audiophile looking for more than just a box-pusher, go to the Schaumburg Magnolia and find Christian. They turned a frustrating delay into a premium experience. I’m back in the fold and looking forward to the next build.
• BV

  Bobby Vargas

  Feb 28, 2026
  4.0
  Bought a monitor from here, the guy was super helpful in helping me find out the aspects of each monitor, however, he wasn't knowledgeable in monitors. It would be nice to have someone with knowledge to find the best monitor im looking for at the best price. Seemed like I was helping him more than he was helping me. Anyway, everyone there was super friendly and made it easy to navigate me through the store.
• LR

  Lizzett Rivera

  Feb 21, 2026
  1.0
  I am extremely disappointed with my recent experience at the Best Buy location in Schaumburg on Feb 20th. I visited this store expecting the company to honor its publicly advertised Price Match Guarantee. Instead, I encountered resistance, inconsistency, and a complete lack of transparency. The manager on duty, Chris did not have override authority and had to call another manager, Josh, for assistance. During this process, he struggled to remember his password and repeatedly asked the associate how many characters it required. Josh the manager on the phone repeatedly stated that price matching was only available to customers who hold a Best Buy Total or Plus membership. He further told me that he only matches other companies, such as Costco, “as a favor” to customers because those customers pay for a membership. However, Costco is clearly listed as a qualified competitor under Best Buy’s Price Match Guarantee. Presenting this as a discretionary favor rather than a policy-based commitment was both misleading and inaccurate. Josh then referred to the following line within the Price Match Guarantee: • “Pricing only available to select groups of customers including Membership Program members, loyalty offers, discounts relating to non-warehouse membership or paid loyalty programs and government exchange store offers.” Josh continued repeating this same line to Chris, insisting that a “higher authority” would not allow them to price match because I was not a Best Buy member. However, what both managers were stating was completely incorrect and a misapplication of the policy in relation to my request. Despite asking for clarification multiple times, neither manager was able to provide a clear, policy-based explanation for the denial. Instead, I received repetitive and inaccurate interpretations of the policy. I understand that policies can have exclusions. However, customers deserve accurate information, consistency, and professionalism especially when a company publicly advertises a Price Match Guarantee. The lack of preparedness and knowledge to policies and the need to escalate due to lack of authority, and the repeated misinterpretation of such policy demonstrated a serious gap in leadership, training, and accountability. Transparency and professionalism are essential to maintaining customer trust. Unfortunately, this experience fell well below that standard. I sincerely hope this location takes customer service, policy accuracy, and management training more seriously moving forward.
• FI

  FEOS Inc.

  Feb 1, 2026
  1.0
  I stopped buying from Best Buy a few years ago because they are notorious for screwing up pretty much everything. After one bad experience too many, I was done with them. The only fix was a gift card, which I did not even want because I was disgusted with how they handled it. Fast forward a few years, I decided to give them one more shot only because I did not want to leave that gift card unused and basically hand them free money. I figured I would buy a laptop and trade in my old one. I could not even find my processor generation in their system, so I called and placed the order over the phone. Not one, but two people, including a supervisor, confirmed that it was probably a glitch, to pick the closest match processor, and chose pick up at the store and they would figure it out. I picked this Schaumburg location. So I place the order, drive 15 miles to the store, get the pickup notification, and then the staff cannot figure out how to proceed. The employee calls a manager and I stand there waiting for about 30 minutes. When the manager who’s name is John finally shows up, he has the communication skills of a wall. Zero explanation, barely says anything, just mumbles to himself while clicking around. And honestly, he looked like he was barely out of middle school, like my toddler could have been his older brother. Then he finally tells me the real reason the processor was not listed. It had a recall, so the system would not accept it. My laptop was in like new condition. I get that policies exist. Fine, skip the trade in. But after wasting 2 hours of my time between driving and standing around for them to “figure it out,” I asked them to do something to make it right. A small discount, another gift card, anything. The manager refused to do absolutely anything. No apology, no solution, nothing. He mumbled to himself, avoided eye contact, and then just slipped away like he was trying to escape the conversation instead of doing his job. The whole thing was so absurd it would be funny if it was not such a waste of my time. That is the reason I stopped shop there. Poor training, broken systems, zero accountability. When their own employees give wrong information and waste your time, somehow it is still your problem. Just look at how many negative reviews are sitting here with no response from Best Buy. That tells you everything. They clearly do not care. And judging by how empty the store was, I would not be surprised if they are heading toward bankruptcy in the foreseeable future. I have already sold the gift card through CardCash just to get it off my hands, and I will never deal with Best Buy again.

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