Best Buy

Reviews

• VS

  Vasylyna Salitra

  Nov 13, 2025
  5.0
  Terence from the Samsung department saved my day! Amazing service, highly recommend. My phone broke down, and the screen did not work at all. He helped me transfer the data from the old phone to the new when the screen was completely not responding. Saved my time and money. He was very friendly and helpful. Will be back for sure, and thank you for the great experience.
• BA

  bekind andhappy

  Nov 9, 2025
  1.0
  Don't buy and pick up in store. No one knows where products are. Just stand near line and you will see so many customers annoyed. Find a different store or order online.
• CD

  Charles David

  Nov 4, 2025
  1.0
  Caution when purchasing extended warranties. I purchased a Dyson product from Best Buy and was sold a 2-year Geek Squad Protection Plan for $89. What wasn’t disclosed at the time of sale is that Dyson already provides a standard 2-year manufacturer’s warranty at no additional cost, which fully covers repair or replacement of the machine or its parts. Best Buy may claim that the Geek Squad plan “enhances” the manufacturer’s warranty by covering accidental damage and power surges. However, in this case, the plan provided no added value during the same 2-year period already covered by Dyson. Selling a redundant warranty without clearly explaining that overlap is misleading to customers and creates unnecessary expense. Consumers should be fully informed about the coverage they already have before being encouraged to purchase an additional plan. Transparency at the point of sale is not optional—it’s expected.
• PB

  Paul Bloms

  Oct 21, 2025
  1.0
  Ordered online for pickup do to a business emergency. My associate went to the store 4 hours later, no one had taken it off the shelf yet. He offered to just go grab it off the shelf himself and was told that if he did, we'd have to cancel the order and pay for it in store instead because it wouldn't be "properly processed". End result, my associate had to use his personal card for the business purchase. If you find yourself in a similar situation, I've never had the same issue at other stores so go anywhere else.
• DW

  Dan Woodall

  Oct 18, 2025
  1.0
  Edit to add - their online customer service ("Melissa") was beyond atrocious. Melissa claimed she had no supervisor above her for an escalation, which we know is a blatant lie. I have screenshots of this. If I could give their service negative stars, I would. Amazon has better customer service than Best Buy. Just avoid at all costs. Never did I think I'd rather deal with AI or someone outsourced overseas, but Melissa with best buy "customer service" just sucks at her job so badly, this happens to be true. TL;DR - Awful return/exchange policy, "open box" discounts are a scam. Store managers gave zero F's. I purchased an Xbox elite 2 controller at an open box discounts, as it was the only one they had at the moment. I was assured it would work properly and would have no issues returning it. Well, it was defective. The stick drifted. Badly. I recorded the drift for proof and took the controller back . They refused to exchange it, but demanded that I pay the difference for a brand new one. I asked if they had another open box item, and they said no (after searching the system for awhile). This whole process took maybe 15 minutes with an antsy toddler (maybe the management and staff were new? They seemed to be unsure of their policies and procedures). This whole process seems like a scam to sell defective ifems and then upsell you when you bring it back. It is clear that should have been a simple exchange. I decided to just return the item, and I will purchase it elsewhere from a company/store/site that has better service. After all of this, I walked back to the game section and saw an open box controller. Same one, but marked higher. I mentioned this to one of the managers that had tried to assist the clerk, and he wasn't bothered at all by the stores error. Avoid open box items here, it's just their way of selling defective items. Honestly, it's probably easier to buy, return, and exchange things on Amazon now, and that is very sad.

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