Best Buy

Reviews

• FP

  Fluffy Pearl

  4 days ago
  1.0
  1/8, 2:26 pm Terrible service. I went to the entrance after looking for earbuds and the man at the entrance and the cashier were too busy in conversation and when they finally noticed me, I went over to show him where I needed help for to get the box of earbuds from the locked box. He didn't follow and only asked what do you help for in a condescending tone. And because he was rude, it made me feel bad for asking for any help. Looking at the rest of the reviews, I'm not the only one who found the man at the entrance rude and unhelpful. The man was tall, large and white with brown hair. It's better to look up and buy online because no one wants to help customers with their questions. There so be someone different for the electronics department or a button on the locked boxes to call for help in unlocking it and choosing what color of earbuds is needed. And I wanted to open a best buy credit card there too but because of this experience, I just decided to leave the store instead. If you can't get help in store, it's probably better to go to a different store that sells electronics. Which is sad because the last time I was here, a different man at the entrance was incredibly helpful when I needed help with an earbuds purchase.
• LR

  Liliana Rasic

  Jan 1, 2026
  5.0
  Best Buy is really doing everything possible to survive harsh economy. Online sales, and Amazon sales are taking huge market share. But we need stores for expert advice and help. Please shop in the store versus online. Support your local community and jobs. Very well organized store.
• AW

  Adam Wolf

  Dec 23, 2025
  5.0
  I had to go to Best Buy to buy a laptop for my grandma, who is not very tech savvy to say the least. While at Best Buy, Landon went above and beyond to help me find the laptop I was looking for. He even convinced me to become a Best Buy member. Everyone was very professional, but Landon is the one who stood out to me. Having worked 5 years in retail, I can say Landon posses the skills to be a store manager one day. Great experience.
• TS

  Tony Sain

  Dec 11, 2025
  4.0
  We got what we needed, but we were pretty much on our own. This is not the place to go for advice or help choosing electronics. It’s just a bunch of kids standing around who don’t actually know anything about the products they are working around. UPDATE: After posting my initial review, Best Buy reached out and asked me to connect through their social media channels, which I did. I shared more details about my experience, and the next day, Josh, the manager at the Schaumburg location, personally called me. He was extremely apologetic and explained that they had recently hired a large wave of seasonal staff for the holidays, who are still getting up to speed. His honesty and professionalism impressed me. Josh even asked what he could do to keep my business, but honestly, their quick response and his phone call were more than enough. I was pleasantly surprised and impressed by their efforts—it’s nice to feel heard. Based on this, I’ve added a star to my rating. A big thank you to Deysha for the quick response and to Josh for taking the time to call. Their efforts truly made a difference.
• AS

  Antonella Scarpiello

  Dec 9, 2025
  1.0
  I’m extremely frustrated with my recent experience at this Best Buy, involving both an incorrect product listing on their website and the unprofessional service I received. I ordered an iPhone charger from the Best Buy website that was advertised as compatible with my phone model. When the item arrived, I discovered that it was not compatible. The issue began with Best Buy providing inaccurate information on the product listing. When I visited the store to exchange the charger, the situation became even more disappointing. Because my order was fulfilled through Instacart, I brought the Instacart receipt—the only receipt I received. However, none of the employees or managers knew how to process a return using it. Instead of assisting me, they repeatedly insisted that I did not have the “correct” receipt and stated they could not locate my purchase in your system because it was not tied to my phone number. I showed them everything available to me: my Instacart receipt, my account, the order details, and the phone number used. Despite this, they dismissed it. If the purchase was made through Instacart, how could I possibly provide a phone number associated with Best Buy’s system? This is clearly an issue that should be addressed between Best Buy and your partner, Instacart—not placed on the customer. To make matters worse, I spent over an hour in the store despite it being practically empty. The employees were dismissive, slow to respond, and did not acknowledge their lack of communication or training regarding Instacart-fulfilled orders. Instead, they placed the responsibility entirely on me. In the end, I was not even fully refunded, adding to the frustration and inconvenience. This experience was unacceptable, especially given that it stemmed from incorrect information on the Best Buy website.

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