Apple Woodfield

Reviews

• RK

  Roman Kryshtofik

  4 days ago
  1.0
  Four consultants are standing and doing nothing, people are waiting for advice for an hour, this is complete disrespect for the buyer
• AG

  Andrea Geinosky

  Feb 17, 2026
  5.0
  I want to send a special shout out to Taylor at Woodfield Apple for being so helpful, empathetic, and kind during my last visit on Sunday, 2/15/26. Words can’t express how amazing you were in helping me take care of returning a phone due to a very traumatic experience. That very traumatic experience is what forced me to have to get a new phone. I explained the situation and she listened with compassion. She answered the few questions I had with examples/explanations. Thank you, Taylor!!!
• CC

  Cynthia Celestine

  Feb 14, 2026
  5.0
  Son purchased a MacBook Air. He’s been saving and brought outright. No contract no payment plan!
• AA

  Andrea

  Feb 10, 2026
  2.0
  My recent experience with Apple was extremely disappointing. TLDR: Do NOT visit this store for a repair, your item has high potential to get damaged beyond repair and cost you a lot of time and money. I brought my phone in for service and left feeling more stressed than when I arrived. The communication throughout the process was unclear and inconsistent from staff members Reuben, Mahima and The Manager Tommy. I was not given proper documentation of the alleged damage to my device, nor were my concerns handled with the level of transparency or care I expected from a company like Apple. What was most frustrating was receiving my phone back in worse condition than when I turned it in, with little accountability taken which is also against Apple Policy. When I asked reasonable questions, I felt dismissed rather than supported by both staff and management. As a loyal customer, that was incredibly discouraging. Apple promotes a premium customer experience, but this experience did not reflect that standard. I hope leadership takes customer feedback seriously and improves transparency, communication, and accountability in their service process.
• RS

  Roman Skalskyi

  Jan 17, 2026
  1.0
  Absolutely unacceptable service! This was hands down the worst experience I’ve ever had with an Apple Store. I brought my phone in for a simple battery replacement. Instead of fixing it properly, Apple returned my phone scratched and with a non-working screen. The device was in better condition before I handed it over to them. No apology… I was left with a phone that was basically unusable. Because of their technician fault and broken by him logic board I was about to lose all data (my fault I didn’t make backup). Because of Apple’s negligence, I had to spend $200 at a third-party repair shop just to get my phone working again — something that never should have happened in the first place. For a company that constantly brags about “premium service” and charges premium prices, this level of carelessness is shocking. If this is how Apple treats customers and their devices, I seriously question why anyone should trust them with repairs. I will think twice before ever bringing a device back here again.

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