Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1440 Lake St in Roselle, IL 60172
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
431 reviews
5 stars
382
4 stars
11
3 stars5
2 stars2
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some found staff helpful and friendly, while others reported rudeness and unprofessional behavior.
Store Operations
Frequent complaints about store hours and closures during business hours, leading to customer frustration.
Staff Knowledge
Several customers praised staff for their knowledge and ability to assist with phone setups and service inquiries.
Sales Practices
Concerns raised about misleading promotions and upselling tactics, with some customers feeling misled about costs and services.
Overall Experience
Varied experiences; some customers had positive interactions and quick service, while others reported long waits and unresolved issues.
- SFSteve ForsytheNov 11, 20251.0Horrible customer service, specifically Raul. I recommend going to a real Verizon store not this third party store
- EOEugene OsadchyyNov 10, 20251.0So much time wasted. Not professional. Not reliable. Not good.
- FFFleet FleetOct 28, 20251.0The store manager K I had a very unpleasant experience at this Verizon store. The sales consultant changed my plan without my permission and did not explain clearly what I was signing. Because of a language barrier, I trusted him, but later found out that the plan was switched and the promotion I was promised ($1000 off a new iPhone as a new customer) was never applied. This behavior feels dishonest and manipulative. The consultant was more focused on pushing a sale than helping a customer understand the offer. I expected honesty and transparency, but instead I felt deceived. I strongly advise future customers to double-check everything before agreeing to any changes in this store.
- LSLarry Lehman SrOct 23, 20251.0I went to this store last week to pay my wife's bill and it was closed at 1230pm on a weekend. Then tonight my wife went there for help with her phone and they sold her a new phone supposedly that had more storage, it did not, so refused to take it back and never hooked up the new phone and leaving the old phone disconnected. Now she has no phone. My wife's Father is 93yrs old and if anything happens she cannot take his calls, also we have a Grandson who has leukemia and she's is on call to help if he has to go to hospital.
- JDJames DockensOct 14, 20251.0I had a really frustrating experience at this Verizon (Russell Cellular) store. They messed up transferring my number from T-Mobile, acted like I was bothering them just for trying to trade in my phone for an upgrade and then added a bunch of “perks” I never asked for which brought my projected bill to over $400 for just two lines. Thankfully, when I called Verizon support directly, they fixed my account and even mentioned that this location handled my transaction incorrectly. Overall, terrible customer service and a lack of transparency. I highly recommend going to a different Verizon store.
Frequently Asked Questions About Verizon
What services does Verizon at 1440 Lake St in Roselle, IL offer?
Verizon offers wireless service, mobile service, home phone service, and home internet. They also provide a range of products including smartphones, tablets, accessories, smartwatches, and prepaid plans.
What are the store hours for Verizon in Roselle, IL?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon in Roselle provide in-store pickup services?
Yes, Verizon offers in-store pickup so you can order online and pick up your items at the store.
Can I pay with credit cards at Verizon in Roselle?
Yes, Verizon accepts American Express, Discover, MasterCard, and Visa, as well as cash and debit cards.
Is Verizon in Roselle wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Does Verizon in Roselle require appointments for service or shopping?
No, appointments are not required; walk-in customers are welcome.
What phone brands does Verizon in Roselle carry?
They carry numerous brands including Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
Are there other mobile phone stores near Verizon Roselle?
Yes, nearby mobile phone stores include Russell Cellular and Verizon Wireless Central West, which could be alternatives or complements for shopping mobile devices and accessories.
What dining options are available near Verizon Roselle?
Nearby dining options include Jimmy John’s sandwich shop and fast-food restaurant, Dunkin’ coffee shop and donut restaurant, and Brunch Cafe offering American-style meals, ideal for grabbing a bite before or after your visit.
What local services are nearby Verizon Roselle for beauty and pet care?
Nearby you can find beauty services at Xentrik Beauty Lounge, Ellis Hair Salon, and Lumiere Salon and Spa. For pet care, Lake Street Animal Hospital and Pet Grooming by Molly Bina offer veterinary and grooming services.