Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1440 Lake St in Roselle, IL 60172
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
433 reviews
5 stars
383
4 stars
11
3 stars5
2 stars2
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unprofessional behavior and lack of assistance.
Staff Knowledge
Some staff members were praised for their helpfulness and knowledge, while others were criticized for incompetence.
Store Operations
Customers expressed frustration with store hours, cleanliness, and organization, indicating a need for operational improvements.
Sales Practices
Several reviews highlighted issues with misleading promotions and aggressive sales tactics, leading to customer dissatisfaction.
- KKkitarpDec 20, 20255.0Jake was very helpful and was able to answer all of our concerns!
- CSChris SmidDec 3, 20251.0Pointless unless you want a phone case.
- SFSteve ForsytheNov 11, 20251.0Horrible customer service, specifically Raul. I recommend going to a real Verizon store not this third party store
- EOEugene OsadchyyNov 10, 20251.0So much time wasted. Not professional. Not reliable. Not good.
- FFFleet FleetOct 28, 20251.0The store manager K I had a very unpleasant experience at this Verizon store. The sales consultant changed my plan without my permission and did not explain clearly what I was signing. Because of a language barrier, I trusted him, but later found out that the plan was switched and the promotion I was promised ($1000 off a new iPhone as a new customer) was never applied. This behavior feels dishonest and manipulative. The consultant was more focused on pushing a sale than helping a customer understand the offer. I expected honesty and transparency, but instead I felt deceived. I strongly advise future customers to double-check everything before agreeing to any changes in this store.
Frequently Asked Questions About Verizon
What services does Verizon at 1440 Lake St in Roselle, IL offer?
Verizon offers wireless service, mobile service, home phone service, and home internet. They also provide a range of products including smartphones, tablets, accessories, smartwatches, and prepaid plans.
What are the store hours for Verizon in Roselle, IL?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon in Roselle provide in-store pickup services?
Yes, Verizon offers in-store pickup so you can order online and pick up your items at the store.
Can I pay with credit cards at Verizon in Roselle?
Yes, Verizon accepts American Express, Discover, MasterCard, and Visa, as well as cash and debit cards.
Is Verizon in Roselle wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Does Verizon in Roselle require appointments for service or shopping?
No, appointments are not required; walk-in customers are welcome.
What phone brands does Verizon in Roselle carry?
They carry numerous brands including Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
Are there other mobile phone stores near Verizon Roselle?
Yes, nearby mobile phone stores include Russell Cellular and Verizon Wireless Central West, which could be alternatives or complements for shopping mobile devices and accessories.
What dining options are available near Verizon Roselle?
Nearby dining options include Jimmy John’s sandwich shop and fast-food restaurant, Dunkin’ coffee shop and donut restaurant, and Brunch Cafe offering American-style meals, ideal for grabbing a bite before or after your visit.
What local services are nearby Verizon Roselle for beauty and pet care?
Nearby you can find beauty services at Xentrik Beauty Lounge, Ellis Hair Salon, and Lumiere Salon and Spa. For pet care, Lake Street Animal Hospital and Pet Grooming by Molly Bina offer veterinary and grooming services.