Verizon

Reviews

• SF

  Shurooq Firas

  Dec 30, 2025
  1.0
  We waited more than hour!! Terrible place
• DF

  Derrick Foster

  Dec 19, 2025
  1.0
  For most everything I would recommend this location. But until they replace the current business representative Connor, I would highly recommend you go elsewhere for your business needs. My wife and I had the unfortunate experience of working with him when he stated he could move us from a personal plan to a business which w old save us money. We were excited to save money as anyone typically is and moved forward. Prior to the end of the transaction he stated to us what are bill would be with turning on Autopay. Yet when we received our bill, his statement was far from the truth. We in fact saved no money and our bill was about $70 higher per month than we were paying and $140 more than he said we would be paying. Upon contacting customer service we were advised to go into store to discuss this with Connor and his manager. That's what we did. A sales rep and floor lead explained it would require getting Connor and his direct manager involved to resolve the many issues that he had created. Well Connor reached out and is now stating that isn't what he said and I advised I wanted to speak with his manager and we could all sit down to discuss the issues. Connor advised that his manager does not get involved with issues or customer service. So who holds him accountable for his actions? I can no longer get my old plan back. The option presented to me by Connor is to return my equipment if I want the bill to be what he stated. During the conversation I was polite yet direct about what he did and that he was not honest with us at the time. He then attempted to tell me to stop yelling, which I was not I was currently at an appointment with my wife and am not the type to yell. He chose to speak to me in an unprofessional and condescending tone to which I continued to request a manager. Should his manager care I have this in text a proof as well. I've spent hours on the phone with support for them to try and fix the issue yet there is no complete fix now and no one apparently to hold him accountable for his actions. In the end he is another sales rep looking for a pay day, doing things without permission or accountability. I have had no issues with Verizon in the past and because of supports great service I hold no ill feelings towards the company. The issue is in Connor being allowed to do and say whatever he wants to in order to deceive customers.
• SX

  SirJames XV

  Dec 19, 2025
  5.0
  This is ALL about great service, knowing your product and help…. it’s as easy as asking for Matt B. I called Verizon literally in desperation for how T-mobile had been treating me for 3 weeks. I told Matt what was going on and what I was looking for and he got right to it. He hooked me up with new Service, new Cell phone and Home Internet. We did the contracts Everything over the phone. Genius that’s Matt B, Matt’s product knowledge is Superior and to me that’s the most important value. I got off the phone I felt so relaxed for the first time in 3 weeks and knew I was in good hands with Verizon and Matt B. Check him out, if you don’t you’re missing a huge opportunity for peace of mind.
• MC

  Mike Cerasa

  Nov 18, 2025
  5.0
  Very helpful and friendly
• TL

  Timothy Lewis

  Nov 3, 2025
  1.0
  I have purchased a Samsung Galaxy A36 with customer care over the phone and arrange for me to pick up at this store when I arrive to pickup I was told by staff that there's a $30 charge to have them step everything up. Which is ridiculous i never heard of a charge just be helped. When I explained that to staff member she explained it's something they just started up but there's no charge for them to help me apply for there credit card they should be ashamed of them self in how greedy they gotten. If this continues I will take my business somewhere else. What a joke Verizon has gotten and what a joke they gotten in there customer service SHAMEFUL

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