Geek Squad

Reviews

• DD

  Duane

  Nov 4, 2025
  1.0
  Took a computer there. No appointment. We got it in. 99 dollars to look at it. Mother board is bad. We tried many times to return their call. Never got into Rockford il. Drove over there to tell them to use their parts. None in stock. ( this is where it gets strange) I can order the part from Best Buy. Then drive the 38 miles to drop it off. They install the part for about 100 dollars. Okay. Best Buy has the part. I can’t ship it to the store. Must deliver it. Why can’t they order the part. Fix my computer. Then I pick it up. This “fix” will have me drive to the store 4 times. Drop off. Talk to. Drop the part off. Pick computer up. What a pain and a mess. They need to get their own parts.
• KE

  Kyle Eklund

  Aug 16, 2025
  1.0
  Geek squad can't even manage a simple hard drive upgrade on a 4000 dollar workstation laptop. I asked them to install two m2 hard drives to replace my current m2 drives with larger capacity. I asked them to please verify that the gen5 pci card is in the gen 5 pcie slot on the board. I was returned a laptop with the cards in the incorrect slot. A drive that supposed to read write at 5x 14000 reading at 4x 3000. What a joke. The tried to refuse to fix this until the store manager Joey got involved and fixed the situation. What a disgrace. Don't trust these guys!!! Beware! Dishonest and no integrity. Edit: I just now discovered that they also over wrote my pre-cloned SSD hard drives that were partitioned exactly how I wanted them with their generic cloned settings from my old hard drives even though I specifically told them that I didnt need a hard drive clone and that they were ready to install. Add that to the list of instructions they did not follow. Absolutely insane. AVOID AT ALL COSTS.
• DI

  David Ballard II

  Nov 27, 2024
  1.0
  Awful!!! Worst customer service ever!! Got sent around the block several times and the issue is still not resolved! I will never shop a Best Buy again and will never use Geek Squad again! Paid all that money for a tv and a protection plan and nothing got fixed‼️
• YJ

  Ysl James

  Aug 22, 2023
  1.0
  Had me schedule a appointment a week ahead of time just to tell me part wasn’t in stock. What a joke
• JP

  Joe Pasternak

  Jul 12, 2022
  5.0
  Great appliance repair shop and for installation of appliances to include electronics like cellphone's or computer's. Somewhat on the high end of cost yet may be worth it.

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