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Brand Certified

Verizon

4.9
(661 reviews)

Business Details

812 E Main St, Robinson, IL
62454, United States
(618) 546-5540
http://www.teamwireless.com

About

Cell Phone Store
TEAM Wireless is your local Verizon Authorized Retailer serving Michigan, Illinois, Wisconsin, and Minnesota offering the latest smartphones, tablets, and wireless accessories. TEAM Wireless is also a full service device repair center repairing smartphones, tablets, and more. TEAM Wireless prides itself on great customer service during and after the sale. We welcome you to come visit one of our stores to get to know us and see what we are all about. You can find our locations on our website at www.teamwireless.com or download the TEAM Wireless app to your smartphone or tablet.

Location

Verizon
812 E Main St, Robinson, IL
62454, United States

Hours

Reviews

4.9
661 reviews
5 stars
600
4 stars
44
3 stars
6
2 stars
2
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being helpful, knowledgeable, and polite, with specific mentions of employees like Erica, Kori, and Sharon.

Efficiency

Many reviews highlighted the quick and efficient service provided, with customers noting fast resolutions and minimal wait times.

Concerns Over Fees

Some customers expressed frustration regarding unexpected fees and charges, feeling that certain services should be included in their plans.

Overall Experience

The majority of reviews reflected a positive overall experience, with many customers stating they would return due to the excellent service.
  • RM
    Rita Morgan
    2 days ago
    5.0
    Very pleased she was so helpful and pleasant. I would not have known what my problem was. I'm so thankful I was able to fix it. Please thank her again. I like the store and your workers.
  • LK
    Le Kenobbie
    Feb 17, 2026
    5.0
    Sharon did a great job. What got my BP up was being told after 35 years as a customer, V's new 'get in our pocket another way' charged me 30$ to get my phone working. This wasn't something I was aware of until I asked for help. 30$! Not a token $10, but 30$! WTH do we pay for monthly that customer service is nit part of the package? I detest the continuation of pay for what I assumed was part of using V, but you have us by the short hairs. Pay it or go without service. Thats seems like a criminal offense. A company with a net worth of $ 400 billion and annual revenue of $ 138.2 billion feels the need to charge $30 for customer service. When do these billion-dollar companies believe we are charging our customers enough? Obviously, never.
  • BW
    Brookelyn Wheeler
    Feb 9, 2026
    5.0
    The team worked quickly and efficiently to meet my needs at a great price.
  • MB
    mark barr
    Feb 3, 2026
    5.0
    very professional and personal.... our rep had great knowledge wich translated into wisdom and patience making our upgrade successful.
  • SS
    Stewart Schutte
    Feb 3, 2026
    5.0
    The ladies at the Robinson store were all extremely helpful and knowledgeable about the different plans and products

Frequently Asked Questions About Verizon

What types of pickup services does Verizon at 812 E Main St offer?

Verizon at 812 E Main St offers in-store pickup services for your convenience.

Which brands of smartphones and accessories does Verizon carry?

They carry brands including Otterbox, weboost, Lifeproof, UAG, Samsung, Apple, Motorola, Google, Case Mate, and Mophie.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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