Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 322 E. Champaign Ave. in Rantoul, IL 61866
Just needed to come in and get an upgrade on my phone that completely stopped working a few days ago. Came in during “open” hours on Saturday… twice- and BOTH times, the doors were locked and no one was there. No notice on the door or website- everything said they were open. Called multiple times throughout the day and it went straight to voicemail. Came back the next day during open hours… again, not open (doors locked, but lights were on). Decided to go online to try to schedule an appointment and scheduled it for a few hours later in hopes that someone would actually be there… nope. Same lights on and locked doors. Called multiple times, same automated message saying they were “busy helping other customers.” I am going out of town today and won’t have a working phone until a store is actually open. Honestly debating switching services after this incident. Hoping this hasn’t been a problem for anyone else.
BP
Benjamin Cummings (Pinky)
Jan 7, 2026
5.0
Great Customer Service
DB
Diane Barnes
Oct 15, 2025
1.0
Ana was very rude , told us she could not add another line to our account and we would have to go to corporate office in Champaign. Store was completely empty and acted as if we were bothering them. Will never go here again
HH
Heather
Feb 2, 2021
5.0
My fiancé had an amazing experience with Lamar!!! Really enjoyed his personality. Bought 2 phones 😍