Best Buy

Reviews

• JP

  Julie Persons

  6 days ago
  2.0
  Traveling and needed an emergency order. Was able to order it for pickup and received the notification that it was ready. When I arrived at the store, there was an event going on. Even though I wasn’t part of the event and my order had already been paid for, I had to wait to get my item. If there’s an event, regular customers shouldn’t be punished at your company.
• MB

  Marcia Beverage

  6 days ago
  2.0
  Trying to set up an appointment with the geek squad is frustrating. Clerk couldn't make an entry so manager stepped in. Called someone and asked me if next day worked for me. Had me pay for the service right away. When I looked at the receipt at home, it said to call to set up a time. That's when I was told there wasn't any availability. Said I'd get a call in 24 to 48 hours to set something up. I'm confused and frustrated. No phone number for local store so still in limbo. Not a great system.
• DW

  Dustin Ware

  Feb 19, 2026
  3.0
  Couldn't find help to get the stuff we needed. But this is becoming an every Best Buy issue... seriously try to find help and watch as every employee runs away...
• EE

  E.J.H

  Jan 28, 2026
  1.0
  I went into store today to buy a new TV, I've been there before and I was making up my mind on which TV to buy, the previous salesman was in there today, ( he represents LGE) not best buy as he pointed out to me on a previous time in the store, I don't like LGE anymore and want to buy another brand, well today he ignored me and was playing on his phone ! Just because I don't want LGE he ignored me this time, he wasn't well groomed and I think if you represent a brand you should look the part? I tried repeatedly to call the store manager after I got home, but it transfered to another store, many employees was standing around on their phones ,why couldn't you answer? I called corporate and I got an AI that hung up on me when I said it was a complaint I was calling about! So I had no other way to post my experience, I wanted to buy from a store to put money into my community, now I will buy from my old stand by AMAZON! THANK YOU BEST BUY!
• TP

  Timothy Parker

  Jan 28, 2026
  1.0
  This was the absolute worst experience I’ve ever had inside of a Best Buy store I can’t believe it’s a new store location and you can never find an employee that wants to help and when you do the manager or shift lead pulls them away I was inside the east Peoria location for almost an hour looking for an employee to help me so I could buy a new TV and the second I find an employee to help me the manager decided to pull him away and when I asked for her help she told me it was not her area of expertise even though I knew exactly what I wanted and didn’t have 500 questions I just needed help bringing it to the front so I could pay for it and maybe some help putting it in my car

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