Business Details
About
Cell Phone StoreTCC
TCC Ottawa, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 2960 Columbus St.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.8
760 reviews
5 stars
704
4 stars
14
3 stars5
2 stars2
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being helpful, patient, and knowledgeable, with particular mentions of Allie, Nina, and Melissa.
Efficiency
Many reviews highlighted the quick and effective service provided by the associates, making the process of getting new phones and resolving issues smooth.
Positive Experience
Overall, customers reported a very positive experience at the store, often recommending specific staff members for their exceptional service.
- JLJessica Lucas3 days ago5.0⭐️⭐️⭐️⭐️⭐️ Jose at Verizon provided top-notch customer service. He was amazing at multitasking, extremely patient, and very kind. He took the time to explain everything in detail and made sure I fully understood my options. An excellent experience from start to finish!
- LLLaurie LaBarreDec 28, 20255.0Allie helped fix my problem super fast today
- BMBill MikeskaDec 27, 20255.0Just had Allie help us out and I cant say enough good things about her. She was able to help fix our issue that another store messed up and that another store and the corporate tech support couldn't fix. I highly recommend them their customer care is top notch.
- MHMatt HermanDec 26, 20255.0Nina was very patient and helpful! Made out last purchase online but after her help we will be buying from the store. Thanks Nina!
- MFMallari FlemingDec 17, 20255.0Awesome customer service. Very knowledgable and explained everything. Also helped lowing bill! Melissa was great!
Frequently Asked Questions About Verizon
What products and services does Verizon at 2960 Columbus St offer?
Verizon provides smartphones, tablets, Verizon home internet, mobile accessories, and wireless services including 5G coverage for consumers and businesses. Services also include prepaid plans, bill payments, new lines, upgrades, device activation, and financing.
What are the store hours for Verizon at 2960 Columbus St in Ottawa, IL?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
Can I pick up my online order in-store at this Verizon location?
Yes, this Verizon store offers in-store pickup for orders.
How can I schedule an appointment or service at the Verizon store?
You can schedule appointments online at https://www.tccrocks.com/appointments/ to get personalized service.
What brands of devices are available at this Verizon retailer?
This location offers devices from Apple, Samsung, Motorola, LG, HTC, and Google.
Does this Verizon store provide customer support and device protection plans?
Yes, they offer award-winning customer service along with protection plans such as Total Mobile Protection and Verizon Protect.
What nearby places can I visit before or after shopping at Verizon on Columbus St?
Nearby places include Culver's for dining, Starbucks for coffee, and Bill Walsh Ford if you're interested in car shopping.
Are there any hotels close to the Verizon store at 2960 Columbus St for travelers?
Yes, Fairfield Inn & Suites by Marriott Ottawa Starved Rock Area and Holiday Inn Express & Suites Ottawa are nearby for convenient accommodation.
Where can I find financial services near the Verizon store?
Nearby financial services include Centrue Bank, First National Bank of Ottawa, and a Midland States Bank ATM, all close to the Verizon location.
Does the Verizon store support local community initiatives?
Yes, proceeds from every purchase at this Verizon authorized retailer go directly towards supporting the local community.