Brand Certified
Verizon
4.8(782 reviews)
Certified by Verizon • Feb 22, 2026
Business Details
2960 Columbus St, Ottawa, IL
61350, United States
Certified by Verizon • Feb 22, 2026
(815) 433-2900
Certified by Verizon • Feb 22, 2026
https://locations.tccrocks.com/il/ottawa/2960-columbus-st-.html
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTCC
TCC Ottawa, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 2960 Columbus St.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.8
782 reviews
5 stars
722
4 stars
14
3 stars5
2 stars2
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of Allie, Nina, and Melissa as standout employees.
Problem Resolution
Many reviews highlighted the staff's effectiveness in resolving issues, particularly with phone upgrades and technical problems.
Store Experience
The store environment was described as welcoming and pleasant, contributing to a positive overall shopping experience.
Staff Recommendations
Several customers recommended specific staff members, particularly Allie and Melissa, for their exceptional service.
- BWBob Wooley2 days ago5.0Highly suggest asking for Allie!
- JRJoey RobinsFeb 11, 20265.0This is one of the best Verizon stores that I have been to. The employees are always nice and welcoming. They are very knowledgeable about their products and services and it really makes visiting the store a breeze.
- JLJeffrey LoomisFeb 11, 20265.0Nina & Jose has been helping me for weeks and have been very patient and kind.
- DEDawn EdwallJan 29, 20265.0Jose helped us with upgrading our phones. Very friendly knowledgeable and took the time to explain everything to us.
- GWGary WatkinsJan 16, 20265.0Really love the fact that they were very friendly, very respectful so kind to me and they were very knowledgeable on fixing my phone when I had an issue with it they told me not a problem and got it fixed very fast. Melissa is the one that help me and got the phone up and running for me and she needs a raise for that and most of all and over all respect, and kindness that she showed that is very hard to find these days need more like her and everything will go very smoothly. If I have anymore problems then I will go there to get it done if I am on the road and passing through , love that place . Good job and keep it up
Frequently Asked Questions About Verizon
What products and services does Verizon at 2960 Columbus St offer?
Verizon provides smartphones, tablets, Verizon home internet, mobile accessories, and wireless services including 5G coverage for consumers and businesses. Services also include prepaid plans, bill payments, new lines, upgrades, device activation, and financing.
What are the store hours for Verizon at 2960 Columbus St in Ottawa, IL?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
Can I pick up my online order in-store at this Verizon location?
Yes, this Verizon store offers in-store pickup for orders.
How can I schedule an appointment or service at the Verizon store?
You can schedule appointments online at https://www.tccrocks.com/appointments/ to get personalized service.
What brands of devices are available at this Verizon retailer?
This location offers devices from Apple, Samsung, Motorola, LG, HTC, and Google.
Does this Verizon store provide customer support and device protection plans?
Yes, they offer award-winning customer service along with protection plans such as Total Mobile Protection and Verizon Protect.
What nearby places can I visit before or after shopping at Verizon on Columbus St?
Nearby places include Culver's for dining, Starbucks for coffee, and Bill Walsh Ford if you're interested in car shopping.
Are there any hotels close to the Verizon store at 2960 Columbus St for travelers?
Yes, Fairfield Inn & Suites by Marriott Ottawa Starved Rock Area and Holiday Inn Express & Suites Ottawa are nearby for convenient accommodation.
Where can I find financial services near the Verizon store?
Nearby financial services include Centrue Bank, First National Bank of Ottawa, and a Midland States Bank ATM, all close to the Verizon location.
Does the Verizon store support local community initiatives?
Yes, proceeds from every purchase at this Verizon authorized retailer go directly towards supporting the local community.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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