Business Details
About
Cell Phone Store
TCC Ottawa, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 2960 Columbus St.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.8
747 reviews
5 stars
691
4 stars
14
3 stars5
2 stars2
1 star
35
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers consistently praised the staff, particularly Allie, Melissa, and Nina, for their helpfulness, patience, and knowledge.
Customer Service
Many reviews highlighted excellent customer service experiences, with staff going above and beyond to assist customers.
Efficiency
Customers noted the efficiency of staff in resolving issues and setting up new devices quickly.
Knowledgeability
Staff members were frequently described as knowledgeable, providing clear explanations and assistance with technology.
Positive Atmosphere
The store environment was described as friendly and welcoming, contributing to a pleasant shopping experience.
- SISandy Ickes1 day ago5.0Jose was a great experience on us getting our new phones fast and pleasant
- NNNickNov 11, 20255.0Melissa helped us and was fantastic to work with…very helpful and polite….what a great representation for TCC…loved working with her
- LSLynn SzymanskiNov 10, 20255.0Nina in the Ottawa store literally save me from losing my mind! She's tge best, thank you!
- SJSteve JonesNov 3, 20255.0Had problems changing from one phone to a new one. Went to Ottawa store. Melissa was very helpful and solved our problem. Give her a ten rating.
- TMTyler MooneyOct 30, 20255.0Allie was amazing! I came in with several issues after switching from another carrier and she fixed all of the issues kindly and efficiently! You cannot ask for better customer service!
Frequently Asked Questions About Verizon
What products and services does Verizon at 2960 Columbus St offer?
Verizon provides smartphones, tablets, Verizon home internet, mobile accessories, and wireless services including 5G coverage for consumers and businesses. Services also include prepaid plans, bill payments, new lines, upgrades, device activation, and financing.
What are the store hours for Verizon at 2960 Columbus St in Ottawa, IL?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
Can I pick up my online order in-store at this Verizon location?
Yes, this Verizon store offers in-store pickup for orders.
How can I schedule an appointment or service at the Verizon store?
You can schedule appointments online at https://www.tccrocks.com/appointments/ to get personalized service.
What brands of devices are available at this Verizon retailer?
This location offers devices from Apple, Samsung, Motorola, LG, HTC, and Google.
Does this Verizon store provide customer support and device protection plans?
Yes, they offer award-winning customer service along with protection plans such as Total Mobile Protection and Verizon Protect.
What nearby places can I visit before or after shopping at Verizon on Columbus St?
Nearby places include Culver's for dining, Starbucks for coffee, and Bill Walsh Ford if you're interested in car shopping.
Are there any hotels close to the Verizon store at 2960 Columbus St for travelers?
Yes, Fairfield Inn & Suites by Marriott Ottawa Starved Rock Area and Holiday Inn Express & Suites Ottawa are nearby for convenient accommodation.
Where can I find financial services near the Verizon store?
Nearby financial services include Centrue Bank, First National Bank of Ottawa, and a Midland States Bank ATM, all close to the Verizon location.
Does the Verizon store support local community initiatives?
Yes, proceeds from every purchase at this Verizon authorized retailer go directly towards supporting the local community.