Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
1,644 reviews
5 stars
851
4 stars
367
3 stars
171
2 stars
71
1 star
184
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and rude management.
Product Availability
Customers expressed frustration over inconsistent product availability and pricing issues, including refusal to honor displayed prices.
Staff Knowledge
While some staff members were praised for their knowledge and helpfulness, others were criticized for lack of product knowledge and training.
Store Environment
The store was described as clean and organized by some, but others noted a lack of staff presence and a feeling of emptiness.
Tech Support
Mixed reviews on Geek Squad services, with some customers finding them helpful while others reported dissatisfaction with their support.
- DCDamian Carter5 days ago1.0Aurora location looks better, has a better selection, and actual helpful managers. Some dude in their India based call center was more helpful than TWO managers, and the dude never even been the US let alone a Best Buy. At least the normal workers tried. Can't wait until Microcenter arrives :) Edit: Reading the other reviews, it seems managers are a consistent point of issues.
- PKPenny KozlowskiNov 5, 20255.0Went to Geek Squad they said I need a new power cord. Then a man from Best Buy helped us he was extremely helpful and took his time. Was at the Oswego store.
- MMMaybeMabOct 29, 20252.0Went to the store, bought something and left. Realized I thought I was charged wrong. Tried calling and as type I was “on hold” for over 6 minutes waiting for someone to pick up. I finally hung up after a little after that. Gave 2 stars because the cashier sorta dealt with me trying to use rewards and a gift card. And I couldn’t get it to work.
- JHJuan HerreraOct 29, 20251.0Justyna the manager has zero I mean zero customer service skills. Thinks she can talk down on people because shes a "manager" couldn't manager herself out of a paper bag. Having total tech they are supposed repair or replace the products under the plan. They could not fix it so they gave store credit to repurchase the items, however, that item has gone up in price significantly.They refuse to price match the price we paid to get our item replaced. Would not recommend shopping here or buying the plan.
- SHSherese HumphreyOct 18, 20251.0If I could give the Oswego store with zero stars, I would. Ammarrzing was a greeter at the door who provided me direction to where I can find the product I was looking for. I approached Ammar again expressing that I needed help. He stated that he could not help me because he was helping someone else…. hmmm. There was no one around. Then, Lex appears and Ammar says after I finish speaking with them, I will come and assist you, give me five minutes. We waited over ten minutes. Then, I decided I will go elsewhere, let me just get the product I came in here for. Now, I am standing at the cash register and no one is providing any customer service. Then, as I am walking out, Lex ask if I need anything… at this point, are you kidding me, I just stated I am going somewhere I can get customer service. This has been the absolute worst customer service experience here in Oswego. Best Buy, you have to do better!
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Oswego, IL?
Best Buy in Oswego offers TVs, computers, appliances, and more electronics products with expert advice and Geek Squad support.
What are the operating hours for Best Buy in Oswego?
Best Buy Oswego is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Oswego offer curbside pickup service?
Yes, Best Buy Oswego provides curbside pickup service for your convenience.
Is there wheelchair access available at Best Buy Oswego?
Yes, Best Buy Oswego has a wheelchair accessible entrance to accommodate all customers.
Does Best Buy Oswego provide repair and Geek Squad services?
Yes, Best Buy Oswego offers Geek Squad support and in-store service repairs.
What payment methods are accepted at Best Buy Oswego?
Best Buy Oswego accepts debit cards and checks; cash-only is not required.
Where is Best Buy Oswego located?
Best Buy is located at 2600 US Hwy 34, Oswego, IL 60543, United States.
Which nearby restaurants can I visit before or after shopping at Best Buy Oswego?
You can enjoy dining at LongHorn Steakhouse, Panda Express, and Olive Garden, all located near Best Buy Oswego.
Are there any nearby stores for beauty and cosmetics near Best Buy Oswego?
Yes, Ulta Beauty and Sephora, both specialty beauty and cosmetic stores, are nearby Best Buy Oswego.
What nearby places can assist with automotive care if needed during my visit to Best Buy Oswego?
Firestone Complete Auto Care is close to Best Buy Oswego and can assist with automotive repairs and tire services.