Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
1,674 reviews
5 stars
867
4 stars
372
3 stars
173
2 stars
71
1 star
191
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, particularly with management and staff being unhelpful or rude.
Product Availability
Customers expressed frustration with product availability and issues with online orders, including delays and incorrect pricing.
Positive Staff Interactions
Some customers reported positive experiences with specific staff members who provided helpful and knowledgeable service.
Store Environment
The store was described as clean and organized, but some customers noted a lack of staff presence and difficulty finding assistance.
Pricing Issues
Several reviews mentioned problems with pricing discrepancies and the store's failure to honor displayed prices.
- ALAlex LaraJan 1, 20261.0Bad experience.! Bougth a 85in Samsung TV and was damage, went back to returned or exchange but the manager (Daniela Carrillo) was rude and blame me for the damage and said she could take it back or do and exchange. Now I’m stuck with a $900 broken TV
- NMNick MoonDec 28, 20251.0Don't waste your time and money on the protection plans. You can't speak to anyone from the store over the phone its all call centers with no helpful information at all.
- SLSarah LDec 27, 20251.0Don’t use the “ready in one hour” pickup, days later you still won’t have your product. Unless for some reason they have the best price go somewhere else. Bad business practices and trying to just speak with someone at the store while calling is impossible. They hold your money and don’t give you the product then make you wait 7-10 days to get it back. Just don’t waste your time or money here.
- JHJah HeDec 20, 20251.0Went today 12/20 3:10 pm Not a good experience super stress I ask a worker to help me open the glass because i wanted to buy air pods he told me to to go to where they are Like no crap i know I just wanted help to open it for me me becuase every one was busy So i just left with nothing I rather buy ut somewhere else so i went to walmart
- JZJennifer ZamoraDec 17, 20251.0Hello , I went in to Best Buy yesterday. I was told the manager was very busy , The manager is question was at the return counter JUSTYNA / She was not busy , I explained like 3 times why I was there . I felt like I was speaking another language . I went in the store to inform her of the issue I was having with my 2 nd washer I purchased , because the first one was defected . The washer was not delivered on date 12/8 it was delivered 12/12 . She said so your telling me you want compensation , because your product was a day late . NO ma'am I said 4 days late . The manager doesn't listen at all & WASN'T willing to HELP me at all !! She told me that customer service / Corporate told me to come in to the store ,so that they could get me off the phone . JUSTYNA has no customer service skills to be in management ... She is very demeaning & dismissive ! I told her have a wonderful night & I didn't get a respond at all !! I will never go to Oswego BEST BUY AGAIN . THANKS SO MUCH TO YOUR MANGEMENT JUSTYNA NOT WILLING TO HELP AT ALL !!
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Oswego, IL?
Best Buy in Oswego offers TVs, computers, appliances, and more electronics products with expert advice and Geek Squad support.
What are the operating hours for Best Buy in Oswego?
Best Buy Oswego is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Oswego offer curbside pickup service?
Yes, Best Buy Oswego provides curbside pickup service for your convenience.
Is there wheelchair access available at Best Buy Oswego?
Yes, Best Buy Oswego has a wheelchair accessible entrance to accommodate all customers.
Does Best Buy Oswego provide repair and Geek Squad services?
Yes, Best Buy Oswego offers Geek Squad support and in-store service repairs.
What payment methods are accepted at Best Buy Oswego?
Best Buy Oswego accepts debit cards and checks; cash-only is not required.
Where is Best Buy Oswego located?
Best Buy is located at 2600 US Hwy 34, Oswego, IL 60543, United States.
Which nearby restaurants can I visit before or after shopping at Best Buy Oswego?
You can enjoy dining at LongHorn Steakhouse, Panda Express, and Olive Garden, all located near Best Buy Oswego.
Are there any nearby stores for beauty and cosmetics near Best Buy Oswego?
Yes, Ulta Beauty and Sephora, both specialty beauty and cosmetic stores, are nearby Best Buy Oswego.
What nearby places can assist with automotive care if needed during my visit to Best Buy Oswego?
Firestone Complete Auto Care is close to Best Buy Oswego and can assist with automotive repairs and tire services.