Best Buy

Reviews

• BA

  Bilal Muhammad Ali

  2 days ago
  5.0
  One person can really make a difference. The other reps at Best Buy were rude, except for Rafael and the Geek Squad lady. If it wasn't for Rafael, this would've been a negative experience. Thanks a lot!
• KA

  Kishore Aryasomayajula

  Apr 14, 2026
  5.0
  Great to experience, online order and pick up in an hour is smooth
• LB

  Luke Beazley

  Apr 6, 2026
  2.0
  They have one check out and nobody is usually there. So you have to go to customer service in order to check out, which takes forever because people are returning items, poor design.
• AW

  A Wilson

  Apr 6, 2026
  1.0
  My experience at this Best Buy started out great, until I got to the register. I was lucky enough to find an open‑box item in good condition, which I was excited about due to the discounted price. Unfortunately, the cashier was unable to get the item to scan. I then had to wait almost 10 minutes for her manager to come over. During that time, I was asked if I would be willing to purchase a standard, brand‑new item at full price. I politely declined and stated that I wanted the open‑box item at the discounted price. When the manager arrived—who I later learned was the store manager—she immediately seemed annoyed that I didn’t want to simply pay full price. She explained that adding the open‑box item to the system would be a “process.” I asked how long it would take and said I was willing to wait. At that point, I had already waited about 15 minutes total, and waiting another 10 minutes was well worth the savings to me. Instead of helping, the manager’s attitude continued to worsen. She was rude and dismissive, treating me like I was the problem rather than acknowledging that the item had not been properly entered into their system. The interaction made me feel like an inconvenience for asking to pay the correct, advertised price. When I attempted to speak with another employee about the situation, I was told that she was the store manager—leaving me with no further in‑store options. This interaction was extremely disappointing and overshadowed what had initially been a positive shopping experience. Because of how poorly this was handled, I will also be writing a letter to Best Buy’s corporate office. Customer service should not feel confrontational when a customer is simply asking to pay a legitimate, discounted price.
• IJ

  Innocent Joseph

  Mar 25, 2026
  1.0
  I had one of the worst customer service experiences ever had at Best Buy’s trade-in program, be very careful. I traded in a Samsung Galaxy S22 Ultra that had no cracks and was in good condition. Before shipping it, I even had the device inspected in-store at their Oswego Route 34 location, where a Best Buy employee confirmed it was in good condition. After they received the device, I was shocked to be told that the phone was “shattered on the screen and back,” which is completely inaccurate and does not reflect the condition it was in when I shipped it. When I asked for photo evidence of the damage, I was told that they do not provide any pictures no transparency or way for customers to verify their claims. To make matters worse, I was then informed that because they classified the phone as “cracked,” I would lose the promotional trade-in value entirely. This means customers are expected to accept their judgment without proof, even when it contradicts prior in-store verification. Their terms and conditions place all responsibility on the customer for any damage during shipping, even though they provide the shipping label. This creates a system where the customer carries all the risk with no accountability from Best Buy. In the end, I chose to have my phone returned rather than accept a drastically reduced value with no evidence provided. I will also be returning the new phone I purchased and taking my business elsewhere. This experience showed a complete lack of transparency, accountability, and fairness. I expected much better from a company like Best Buy. I tried escalating it to the manager with no lack. I would like to know how I can get this to the managers. The customer support team for the trade in department was the worst experience.

Frequently Asked Questions About Best Buy