Verizon

3.3
600 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Orland Park for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
9264 W 159th St, Orland Park, IL
60462, United States

Hours

Reviews

3.2
450 reviews
5 stars
194
4 stars
49
3 stars
31
2 stars
25
1 star
151

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some staff were praised for their helpfulness, while others were criticized for being rude and unprofessional.

Billing Issues

Numerous complaints about misleading billing practices and discrepancies in charges, leading to frustration among customers.

Store Management

Concerns about the management and training of staff, with reports of unprofessional behavior and lack of accountability.

Long Wait Times

Customers frequently reported long wait times and inefficient service, contributing to overall dissatisfaction.

Positive Experiences

Some customers had positive experiences with specific employees who provided excellent service and resolved issues effectively.
  • BJ
    Ben Jett
    Jan 2, 2026
    5.0
    Juan was excellent and answered all of our questions!
  • RL
    ray lasky
    Dec 29, 2025
    1.0
    Just call customer service to upgrade/buy service. They bait and switch on price. I’m about 3 hours deep on customer service calls and it’s still not straightened out.
  • YH
    Yousef Hammad
    Dec 20, 2025
    1.0
    Terrible service, don’t greet customers, make you feel like they’re doing you a favor when you come in
  • KK
    Kimberly
    Dec 19, 2025
    5.0
    I was having an issue with my bill. Nobody was helping me I went in today talked to Store manager Aaron and with no hesitation Aaron fix the issue. Thank you Aaron!
  • LK
    LJ Kee
    Dec 16, 2025
    5.0
    Great experience today walking into the Verizon store in Orland Park. After having issues with regaining my promotional credits on my Verizon account due to an upgrade, the store manager (Aaron), was exceptional and eager to make me a satisfied customer. He went the extra mile to get someone on the phone in the company to work out all the details. He exceeded all my expectations! The staff is friendly and the atmosphere is welcoming. Thank you!!!

Frequently Asked Questions About Verizon

What types of mobile devices can I find at the Verizon store in Orland Park?

The Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.

What are the Verizon Orland Park store hours?

The Verizon store is open Monday to Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.