Best Buy

Reviews

• KM

  K. Majik

  Apr 3, 2026
  1.0
  I placed an online order for smoke detectors for in-store pickup at the Orland Park Best Buy. I arrived about an hour later (before getting the “ready” email), so I wasn't too surprised that my order wasn’t ready. I asked if I could just grab the items myself, but it was explained that I couldn’t because a stock associate was likely already retrieving them. The employee suggested I cancel the order and purchase them in-store instead. I did—but when I went to the shelf, only one item was left. The rest had apparently already been pulled for my original order. I went back to the pickup desk, but now there was a line, and what should have been a quick stop turned into a frustrating waste of time. I left without the items. The process between online orders and in-store inventory clearly isn’t very coordinated. I’ll likely order elsewhere next time.
• MK

  M K

  Apr 1, 2026
  5.0
  Spencer honestly made this whole experience worth it. From the moment we walked in, he was super helpful, knowledgeable, and actually cared about getting us the right setup. No pressure, no rushing, just solid customer service all around. We ended up buying way more than we planned because of how smooth he made everything. He sold us a 77inch Sony OLED, ps5, doorbell and many more accessories. He really knows his stuff and made the whole process easy. I’ll be honest, I did have an interaction with another employee that came off pretty dismissive and unprofessional, which almost made us walk out. But Spencer completely turned that around and saved the experience. Management should definitely recognize him, he’s the reason we’ll be coming back.
• BP

  Barbara Pula

  Apr 1, 2026
  5.0
  I went to Best Buy recently and purchased a TV. The staff was knowledgeable and very helpful. Shout out to Bert! He packed up our TV and was a fantastic help when the TV did not fit in the car and we had to wait for backup.
• NS

  Noe Sanchez

  Mar 11, 2026
  1.0
  Absolutely horrible service. Went in to purchase the new Samsung earbuds. Went to the cellphone area. Found a person who happened to be the manager in charge. She sends me to customer service because that’s where they’re kept. I wait in line, the cashier says I don’t have any, who sent you? I point to the person and area and she says well you have to go over there. I asked, are you sure because I was sent here. She replied, well I don’t have em do I? Do you see them? I was frustrated at this point so I go to the initial person who again, was the manager in charge and ask. She’s like I’ll get someone to help you. She then proceeds to argue with the person she asked to help me about keys and whose job it was to get these headphones. I finally was able to purchase these $270 headphones. They made it so difficult to make a purchase. It’s no wonder Best Buy keeps closing everywhere.
• KA

  Kevin Anderson

  Mar 7, 2026
  1.0
  Do not recommend shopping here, or any Best Buy. I bought an item because one of their staff assured me it worked for my application (speaker stands supposedly for Sonos Era 300’s). Upon assembly I realized they do not work and will not fit. I attempted to return them only to learn of a 15-day return policy, which I was outside of. This means they will not take the item back and refund money nor do a store credit. Even for unused items that were wrongfully recommended by their staff. Customer service through their customer service line is not helpful. The Orland Park manager simply regurgitated their policy and did nothing to attempt a positive outcome for both parties. If she had, she could’ve offered me $112 in store credit which is what I paid, and put these brand new stands back in stock that are currently selling at their store for $140. Horrible experience for a consumer and I will never shop at a Best Buy again.