VCA Forest South Animal Hospital

3.6
199 reviews

About

VeterinariansVeterinary Clinics & HospitalsVeterinary Specialty ServicesVeterinarian Emergency ServicesVeterinary Information & Referral ServicesPet GroomingPet Boarding & KennelsDog Day CareVCA Animal Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.

Location

VCA Forest South Animal Hospital
21000 Olympian Way, Olympia Fields, IL
60461, United States

Hours

Reviews

3.6
199 reviews
5 stars
115
4 stars
11
3 stars
5
2 stars
12
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from front desk staff, with reports of rudeness and lack of empathy.

Communication Issues

Customers frequently mentioned poor communication, including unreturned calls and lack of follow-up on appointments and medical issues.

Pricing Concerns

Many customers expressed dissatisfaction with pricing, citing high costs for services and unexpected charges.

Mixed Experiences with Care

While some customers praised the veterinary care and compassion shown by certain vets, others reported negative experiences, including perceived negligence and lack of thorough examinations.

Facility Management

Several reviews indicated a decline in service quality and cleanliness since the change in ownership, leading to a loss of trust among long-time clients.
  • JR
    John Rozima
    Dec 19, 2025
    1.0
    Very frustrating, made an appointment and got completely ignored for an hour and just ended up leaving. What’s the point of setting a time and you don’t see my dog. This is the 2nd time I’ve had trouble with this Vet.
  • MG
    Maceo Guy
    Dec 19, 2025
    1.0
    I made two appointments for my cat had to cancel because I have elderly mom that is in and out of hospital do you know they charged me $25 for each miss and I’ve never been there before first time customer they send me bills in mail smh will never see that money
  • CD
    China Doll
    Nov 11, 2025
    1.0
    Update. I contact you all email many times no response. I tried calling a few times and was placed on hold then hinged up on. And I emailed the manager no response. Stop with the scripted reply and get rid of who ever making your business bad and is running people to other clinic. Is it worth it? Some of the front-desk staff at VCA Olympia Fields are extremely rude and unprofessional. They ignore emails and don’t return phone calls, and I don’t understand why people who work with pets choose to act so ignorant and dismissive. They take advantage of how much we love our animals. I’ve been promoting the VCA CareClub on Facebook like I was one of their employees for a long time and got many people to sign up. But because of the rudeness and lack of basic customer service at the Olympia Fields location, I will be leaving and taking my pets to another company. Smh. Management get new staff asap and Drell L 👇 review 👇 I agree with everything you said. They trick people with that “free first exam” offer, and I’ve seen the same thing happen over and over. They do not give your pet a real exam. They take them in the back where no one can see anything, and then pretend they checked them. Huge red flag — every pet owner should be able to see the full exam in the room. There’s no proof anyone’s pet is actually being examined. This place takes big advantage of people’s love for their pets. It’s turning into a scam and a rip-off. Go elsewhere.
  • CC
    C
    Nov 7, 2025
    5.0
    First time here. I fell in love with this place. Staff is great and comfortable waiting area. I wanted to try them out because they have a pet club which includes vaccination and wellness. I recommend giving them a try.
  • AM
    Alexandria McGee
    Oct 9, 2025
    1.0
    I applied for the free first exam online and received a call from this clinic to possibly schedule an appointment. I asked about basic pricing for shots and different testing and was told by the representative that she was not able to give me ANY PRICES WHATSOEVER over the phone. She said pricing is dependent on the Dr and I would have to come in for exam first. She then said if I came in that I could get a print out of the prices, I showed up and no luck! Still no prices!? How can a person plan appropriately if you won’t be honest about pricing? I can understand certain things can’t be pre priced because they take weight into account, but test and vaccine prices should be transparent! Took my fur babies to Homewood clinic they didn’t hide there prices and they took great care of my brand new fur babies.

Frequently Asked Questions About VCA Forest South Animal Hospital

What are the operating hours of VCA Forest South Animal Hospital?

The hospital is open Monday to Thursday from 7 AM to 8 PM, Friday from 7 AM to 5 PM, Saturday from 7 AM to 4 PM, and closed on Sundays.

What types of pets does VCA Forest South Animal Hospital care for?

They provide care for cats, dogs, exotic pets, reptiles, birds, and small mammals.