Business Details
1755 W 22nd St, Oak Brook, IL
60523, United States
Certified by Verizon • Feb 22, 2026
(630) 953-8052
Certified by Verizon • Feb 22, 2026
http://www.verizon.com/stores/illinois/oak-brook/oak-brook-il-R00000328986
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Oak Brook for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.7
249 reviews
5 stars
149
4 stars
15
3 stars
9
2 stars
11
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service quality, with many customers reporting rude and unhelpful staff, while others praised specific employees for their exceptional service.
Staff Knowledge
Several reviews highlighted a lack of knowledge among staff, leading to unresolved issues and customer frustration.
Store Management
Customers expressed dissatisfaction with store management, citing unprofessional behavior and poor handling of customer concerns.
Sales Pressure
Multiple reviews mentioned aggressive upselling tactics and a focus on sales over customer service, leading to negative experiences.
Mixed Experiences
While some customers reported positive experiences with specific employees, the overall sentiment reflects a troubling inconsistency in service quality.
- LSLorna SeestadtJan 23, 20261.0Stopped in because I had an issue with service, I’m a new customer and needed some help. Extremely unhelpful and rude man refused to help, there were four staff members sitting around doing nothing and I was the only customer in the store . Wish I had stayed with T-Mobile, planning on cancelling account.
- WHWilliam HeilJan 13, 20265.0Chris has patience of an angel
- WMWilliam McFarlaneJan 2, 20265.0I spent hours on the phone and the computer trying to fix a problem I was experiencing. Oz had it figured out in a few minutes. Thank you.
- RRRobertDec 29, 20251.0Awful people. As soon as we walked in the door, the sales staff acted like they did not want us there. When we asked a questions, the salesperson responded in a rude, condescending tone and did not actually address what we were asking. Don't waste your time.
- JEJenny EngstromDec 8, 20251.0I never write reviews. But I had the worst experience at this store and the problems just keep coming. When I signed up for a new phone while waiting for it to arrive my current phone just stopped working. The person helping me somehow switched my SIM card to the new phone that wouldn’t be delivered for two weeks! On top of that. I returned an unwanted internet box well within the return time frame. I was getting emails about it not being returned. I called customer service about it. They assured me I wouldn’t be charged. Now that’s on my bill! I have spent at least 12 hours on the phone with customer service the past few months about these issues and things are STILL not resolved. I am beyond frustrated with this store and Verizon customer service as a whole. Just ridiculous
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Certified February 22, 2026Yext Knowledge Graph
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