Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Oak Brook for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
161 reviews
5 stars
85
4 stars
13
3 stars
5
2 stars
7
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some customers praising individual staff members for their helpfulness, while many others report rude and unhelpful service.
Sales Tactics
Numerous reviews mention aggressive upselling and pressure tactics, leading to customer frustration.
Store Management
Several customers express dissatisfaction with the management's attitude and ability to resolve issues, often describing them as rude or unhelpful.
Inconsistency
Experiences vary widely among customers, with some reporting excellent service while others describe long waits and unhelpful staff.
- WMWilliam McFarlaneJan 2, 20265.0I spent hours on the phone and the computer trying to fix a problem I was experiencing. Oz had it figured out in a few minutes. Thank you.
- RRRobertDec 29, 20251.0Awful people. As soon as we walked in the door, the sales staff acted like they did not want us there. When we asked a questions, the salesperson responded in a rude, condescending tone and did not actually address what we were asking. Don't waste your time.
- DADominic AngresDec 14, 20255.0Great customer service!
- JEJenny EngstromDec 8, 20251.0I never write reviews. But I had the worst experience at this store and the problems just keep coming. When I signed up for a new phone while waiting for it to arrive my current phone just stopped working. The person helping me somehow switched my SIM card to the new phone that wouldn’t be delivered for two weeks! On top of that. I returned an unwanted internet box well within the return time frame. I was getting emails about it not being returned. I called customer service about it. They assured me I wouldn’t be charged. Now that’s on my bill! I have spent at least 12 hours on the phone with customer service the past few months about these issues and things are STILL not resolved. I am beyond frustrated with this store and Verizon customer service as a whole. Just ridiculous
- TMTom McCabeNov 28, 20251.0DON"T GO TO THIS VERIZON STORE. The worst customer service I've ever experience. There are so many OTHER stores you can go to that will service your needs much better. Specifically go to Addison (lake St) or Elk Grove, both are excellent. Even the manager at this store is terrible (Brandon?)...regardless, we are the customer, something this store has forgotten. Go elsewhere and save yourself a LOT of aggravation.
Frequently Asked Questions About Verizon
What products can I find at Verizon in Oak Brook?
You can find the latest 5G smartphones including the new iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
What are the store hours for Verizon in Oak Brook?
The Verizon store in Oak Brook is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Verizon Oak Brook offer in-store pickup or delivery?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment through the Verizon website or by using the My Verizon app.
What payment methods does Verizon Oak Brook accept?
Verizon Oak Brook accepts checks, debit cards, and mobile NFC payments; cash is not required.
Does Verizon Oak Brook provide free Wi-Fi for customers?
Yes, they offer free Wi-Fi for customers visiting the store.
Are there any nearby places where I can grab a bite before or after visiting Verizon?
Yes, nearby you can find restaurants such as Smashburger, Kura Revolving Sushi Bar, BIBIBOP Asian Grill, Panera Bread, Blackwood BBQ, and Lazy Dog Restaurant and Bar.
What nearby stores can I visit for furniture or mattresses when I shop at Verizon Oak Brook?
You can visit American Mattress, Mattress Firm, and Back to Bed, all of which are close to the Verizon store and offer furniture and mattresses.
Are there nearby professional or corporate services around Verizon Oak Brook?
Yes, nearby you have GSC, which offers engineering and professional services, as well as Raymond James & Associates corporate office.
What brands of smartphones does Verizon Oak Brook carry?
Verizon carries smartphones from several brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.