Apple Oakbrook

Reviews

• PC

  Peggy Colucci

  4 days ago
  1.0
  My daughter (24) went to this store to purchase a new phone and new line to be added to our family plan. Once there, she called me and advised that the store needs me to physically be there for her to add a new phone/line to our account. I then travel to the store to assist with this purchase. He begins the long process and the questions he was asking didn't seem to make sense in light of us adding to the family plan and so I asked, several times, are you sure you're adding this new line to our current family plan?? They assured me they were because duh, that's why I had to come down to the store. At one point, he even brought over another rep to confirm he was doing it right. Two weeks later, I receive a separate bill for this new line and IT IS NOT ADDED TO OUR FAMILY PLAN. I can't even begin to tell you what a complete NIGHTMARE this was to fix and as I write this and receive yet another separate bill from AT&T that I will pay just for my mental health. I am so angry at this store. I have spent hours on the phone with customer service (which is awful) and 90 minutes at an AT&T store just to get another bill in the mail! I will never return this store.
• TE

  Tyrel Ealey

  Nov 14, 2025
  5.0
  "I had an excellent experience at this electronic store! The staff Kristin was incredibly knowledgeable and friendly, helping me find the perfect laptop within my budget. The store was well-organized and clean, making my shopping experience smooth and enjoyable. They offered competitive prices and a great variety of the latest gadgets and accessories. I also appreciated the quick checkout process and helpful after-sales support. Highly recommend this place for anyone looking for high-quality products
• SP

  Samantha Perez

  Nov 10, 2025
  5.0
  Leo was extremely helpful & knowledgeable! We got greeted as soon as we walked in and then Leo was sent to us to assist. He walked us through everything from start to finish! It was an awesome experience! Keep up the good work Leo! We will be back !!
• GG

  Gilberto Guzman

  Nov 6, 2025
  1.0
  God awful. Was one of four customers there as soon as the doors opened once they found out it wasn’t a sale they immediately became uninterested and no longer wanted to assist . Aaron worst customer service.
• JP

  Jenny Penaflorida

  Oct 27, 2025
  1.0
  My name is Joy H. i am using my daughter’s account because my phone COMPLETELY SHUT DOWN on me all of a sudden on October 22nd for no reason, didn’t drop it or anything.. I bought my phone 3 months ago..I took it to Geek Squad the next day they can’t do anything & told me to take it to Apple store which is 2 HOURS away from me. I went to the store & they asked me if I have an appointment I told them I cant make one coz I don’t have a phone..so they made me wait 4 hours!!! After I waited for 4 HOURS they asked me about my Apple password but it’s all in the phone!! They gave a small piece of paper with a number to call & let me go!!!! I cried! All my bills/mortgage/work schedule/bank are in my phone! I went to Tmobile the next day & they were able to retrieve my phone number & email @ least with the use of a sim card & using my son’s phone, thank God & thank you tmobile, so smart & helpful! It’s been almost a week I have no phone coz Apple told me will ‘call’ me on the 28th! Extremely inconvenient & frustrating! I never thought that I would experience this with Apple. It’s a great lesson to me to not to purchase directly from Apple again due to devices that can’t be trusted & very poor service & not to trust every thing on electronics..

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