Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Norridge for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
353 reviews
5 stars
200
4 stars
29
3 stars
13
2 stars
16
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some employees are praised for their helpfulness and professionalism, while others are criticized for rudeness and lack of knowledge.
Employee Behavior
Several reviews highlight unprofessional behavior from staff, including dismissive attitudes and lack of assistance, leading to customer frustration.
Billing Issues
Customers frequently report problems with billing, including misleading information about charges and difficulties in resolving discrepancies.
Product Knowledge
While some employees demonstrate strong product knowledge, others are noted for their lack of understanding, leading to unresolved customer issues.
- JYJason Yedlinski6 days ago4.0People here are friendly and competent. Verizon itself is OK but I'm sure we've all noticed an increase in weaker signals and hiccups in service. I have, all over the country. The problem at this location is overbooking. This is true just about everywhere nowadays, but if you come to this location bring something relaxing and time consuming with you. We've had to leave on occasion because of extended wait times. That said, our most recent visit went well and, considering the aforementioned, I would recommend this location. Dennis (sp?) was most helpful.
- SESandra EllahiJan 2, 20261.0Just left the store. First I checked in and the employee assisted a couple of guys before me that arrived after me. The lady (manager maybe) did tell him to assist me and he ignored her. So not sure what the check in point is. I needed help with exchanging a phone I just bought earlier this month it’s not working. He was giving me directions of what I needed to do anyway he was rolling his eyes at me bc I didn’t understand and kept sighing . Needless to say he didn’t help and told me I had to go Apple Store. I ended up going to another Verizon store and the guy was helpful.
- HAHassane El AouniDec 29, 20255.0Alina the customer service lady was helpful and patient she explained me every detail about the Verizon account as im a new version customer. thanks Alina
- AAAlmaz AsylbekovDec 20, 20251.0Marek demonstrated a lack of knowledge and understanding of his responsibilities. He was unable to provide proper assistance and refused to address or escalate a basic billing issue.
- ACAbby changDec 17, 20251.0The employees were just unnecessarily rude. Especially the two blonde girls seriously you go in for an upgrade and it says a lot if you'd rather just walk out with your old phone than give money to them. Im going to at&t.
Frequently Asked Questions About Verizon
What types of devices can I find at the Verizon store in Norridge?
The Verizon store offers the latest 5G smartphones, including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, and laptops from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for Verizon in Norridge?
Verizon in Norridge is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sundays from 11:00 AM to 6:00 PM.
Does Verizon in Norridge offer in-store pickup or delivery options for online orders?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas for online orders.
Can I schedule an appointment at the Verizon Norridge store?
Yes, you can schedule an in-store appointment by visiting the Verizon website or using the My Verizon app.
What payment methods does Verizon in Norridge accept?
Verizon accepts debit cards, mobile NFC payments, checks, and does not require cash only payments.
Does Verizon Norridge provide free Wi-Fi to customers?
Yes, Verizon offers free Wi-Fi to customers in the store.
What services are offered at the Verizon store in Norridge?
The store offers mobile plans, wireless internet plans, and voice plans to suit your communication needs.
Which nearby places can I visit for fitness activities near Verizon Norridge?
You can visit XSport Fitness: Norridge or Xsport Fitness nearby for gym and active life activities before or after your visit to Verizon.
Are there any nearby dining options near Verizon store in Norridge?
Yes, nearby dining options include Sizzler, Chipotle Mexican Grill, Charleys Cheesesteaks, Charleys Philly Steaks, Panera Bread, Burger King, and Red Robin Gourmet Burgers and Brews.
If I need eye care services nearby, where can I go near Verizon Norridge?
Nearby eye care providers include Dr. Alisa Kart, Optometrist, and Associates - Norridge as well as Pearle Vision for eyewear and optician services.