Geek Squad

Reviews

• KK

  Kenneth Krueger

  Nov 21, 2025
  5.0
  The best service
• LC

  Laura D. C.

  May 3, 2022
  1.0
  I went to Geek Squad so they could take contents from my desktop and put onto a flashdrive. I was told on the phone when I first called to inquire that it would just take an hour. I had my appt and took the desktop in and was told by this guy named Eva Magri that It would take days. Seriously, all you have to do is drag the contents onto the flashdrive. Left it and was called a few days later. Someone opened the flashdrive for me and was told there were two viruses on the flashdrive. All was contained and corrected. So looks like Geek Squad put a virus on the flashdrive so my laptop could get infected, which would then force me to take it in to Geek Squad so they can fix it. But I'm guessing my virus wear would have caught and corrected that anyway. Don't trust Best Buy with anything. They obviously did this intentionally. This is my 2nd bad experience with Best Buy, first one was with a purchase. I will NEVER go back to Best Buy again. I will be shopping at ABT.
• MT

  Megan Taylor

  Jul 15, 2019
  5.0
  I had to write this. I’ve seen a lot of pretty terrible reviews and I cannot believe any of them. Mo (the manager) and his colleague(I don’t know his name unfortunately) but they were outstanding. Not only did I receive good service but they went above and beyond for me. And that is an understatement. I really appreciate the good customer service that was given to me today. And I hope that the person who has given such extraordinary service read this. Thank you again, I couldn’t be happier with the service. You truly made my day. Thank you from the bottom of my heart. -Megan
• IK

  Indie Kiche

  Dec 8, 2016
  1.0
  Honestly I just needed a screen reolaced on a camera. The screen costs $20 and to replace it is just 10 minutes. They told me they can't fix it JUST BECAUSE I DIDN'T HAVE SOME MANUFACTURE THING. Honestly all you need is a screwdriver to fix a camera. DO NOT COME HERE. You're better off at a High Schools IT club which by the way ACTUALLY OFFERED TO HELP REPAIR THE SCREEN.