Best Buy

Reviews

• TM

  Theresa Martinez

  Jan 5, 2026
  4.0
  Overall nice Best Buy. Large space, friendly workers and clean. They dont have as large of a display for TVs and monitors and appliances and such as other locations, but it does the trick. Parking is somewhat difficult because of its location and you share tight parking with mall and Target patrons.
• RJ

  Roman Journalist

  Jan 5, 2026
  1.0
  I have never encountered such an uninterested and unmotivated staff before. Employees work as if they just want to be left alone. They clearly do not want to help or answer any questions, and their standard response is simply: “Our company cannot help you with that.” Here is a specific example. On 01/04/26, I came to the store to make a credit payment for two iPhones I had purchased. I made the payment at 2:35 PM at register number 5. At that time, the cashier was a heavyset woman wearing glasses. I asked her two very simple questions: 1. Could you please show me how I can make payments through my Best Buy mobile app so that I don’t have to come to the store and waste my time? Her response was: “No, I don’t know.” 2. Then I asked her to please call another employee who knows how to do this and could show me. Her response was: “Our company cannot help you with this issue. You need to contact customer support.” I do not understand how the management of this store allows such unqualified employees to work with customers. This employee clearly does not know basic information and works with a “leave me alone” attitude. Someone like this should not be working at the register. A cashier should know how to work with customers, not avoid them. In conclusion: dealing with this store is extremely unpleasant. The staff is not interested in helping customers at all. I would not recommend this store to anyone. If there is an alternative, it is much better to use it than to deal with this location.
• FA

  Francisco Adame

  Dec 28, 2025
  1.0
  I had a very frustrating experience at the Best Buy in Norridge. The manager, Angie, told me she could not process an exchange because the item was not purchased at her store. I originally bought the item at the Lincolnwood Best Buy, which she claimed made the exchange impossible. One of her employees initially told me he would process the return, but later retracted that statement after speaking with her. The inconsistency and back-and-forth were misleading and highly unprofessional. After leaving, I went to the Lincolnwood location, and they explicitly confirmed that the return could be processed at any Best Buy store, directly contradicting what I was told in Norridge. This makes the situation even more frustrating and reflects poorly on the management at this location. I wasted time, received inaccurate information, and left without a resolution. This store seriously needs better management and clearer adherence to company policy.
• MM

  mike53473

  Dec 22, 2025
  1.0
  I came to this location to return a damaged tv. The return deadline is mid January and before coming to the store to not waste my time, I chatted with a rep over the app to make sure I was doing the correct thing. The rep over the app said the quickest way to make a return for the defective tv was to take it in store. Once I get there, the rep tells me I have to call a number for them to pick it up. When I request the manager, the rep tells me to go look for him. What client looks for a manager when they request to speak to them? He finally comes and tells me to call the back office number. The rep on the line tells me that the “quickest way” to return the defective item is to take it to the store directly. When I go back and speak with the front desk “help” and request to speak with the manager Angel, he tells me, “for what?” Again, this is the front desk person who is supposed to be a greeter and is the face of the store and is now giving me attitude and not calling the manager. He has me wait for Angel (the manager) at 8:35pm. Angel showed up, only to walk the other way and chat with coworkers and laugh- ignoring my request. I go back to the greeter and tell him that it’s 8:43pm and I see Angel across the room laughing and chatting- and the greeter tells me, that Angel told him over the walkie that there is nothing he can do to submit the request over the phone because this store doesn’t do online returns. I tell the greeter that I requested for the Manger, whose name is Angel and that he has me waiting for ten minutes now. He finally shows himself and when I tell him that I’ve waited for him for ten minutes and I called them number he told me to call and have a rep on the line who is telling me that the return can be accepted in store, he rolls his eyes and calls another “manager” called Mateusz. This second manager doesn’t want to speak with the rep over the phone and tells me that they will not accept the return. So what I want to know Best Buy, is does anyone know there return policy? I spoke with a rep on the app to avoid wasting my time and conflict. And when I go in store, because that’s what the app and rep tell me to do- I get told, in a rude way- by people with no customer service, that they cannot accept a return with no credible reason. What kind of service and treatment is this to your long time customers? What kind of service is this?
• MM

  MaquiaAnimeFanGirlPup

  Dec 8, 2025
  1.0
  Dec 7, I Went to this Best Buy and was stopped by an employee with a disability and he wore glasses who let others go in and ahead of me. He let them go, but put a hand in front of me to stop me, like he was the police. I knew then something wasn't right. I had an open box item in my hand, that I wanted to return from another location and he told me to go to Geek Squad. I went over to Geek Squad and there were people already waiting in line. One of the customers them left out the line, because he was being ignored and the workers did not care! Other customers were sitting, and the employees were ignoring them, behind the Geek Squad counter. More busy unpacking boxes, Instead of helping customers. Some of them, were hiding in the back. Nonstop, talking. Being LAZY! LAZY, THE BEST BUY EMPLOYEES DIDN'T CARE ABOUT THE CUSTOMERS AT ALL! I went to at least two To three male employees asking, "What's Going On Here?" "How long do I have to wait? Just to do a return and exchange and be on my way? This doesn't happen at other best buys." Then one of them who was ignoring the customers who were waiting, pushing a trolley while looking at them and me waiting going slow argued with me and said "Well, our policy is different. I don't know about the other best buys." He then left went back to pushing the trolley with the tv on it which he had still been doing slow staring at customers looking at him wondering when they would get service. I asked a long, black haired guy, for the manager and he said, "Why? Instead of giving me the manager's full name or showing me, whom the person was in charge of the whole catastrophic castraophe. It's the holiday season, but it's not even Christmas yet, and you've got all these workers on the floor ignoring customers, and standing, stopping them, while they come in, like your patrol? Then, the Best Buy employee who stopped me, in the beginning with the disability, and slurred speech told me rudely that I had to sit down by the bench, next to another black man in a coat. I told him, "I'm leaving, I'm not waiting. This is ridiculous." He then said, "You can't leave you need to sit back on the bench!" I said, "No I don't." And walked out with my item and went and drove to another best buy who served me with great customer service and respect Never Again, WILL I Ever Go Back To This Location! IF I HAVE TO DRIVE MORE MILES SO BE IT!

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