Best Buy

Reviews

• AS

  Ahmad Shrideh

  4 days ago
  1.0
  Had to deal with the sore manager unfortunately, rude and so argumentative. We bought 3 tvs for 2000$ one of those tvs were broke when we opened the package and the store manager were accusing us that we broke it. Her name is Angie the worst customer service I’ve ever in counter. Refused even to help escalating the issue to the management saying that she’s the manager. Can someone please reach out to fix the issue.
• SR

  SALVADOR RIVERA

  5 days ago
  1.0
  I’m extremely disappointed with my recent experience at this Best Buy location. I came in expecting them to honor their own price match policy, but the staff refused and could not provide a clear explanation as to why. The policy appears straightforward, yet no one was able to explain why it didn’t apply in this situation. That lack of transparency was frustrating. The attitude of the staff made the situation worse. They were dismissive and rude when we asked for clarification. When we requested to speak with a manager, he initially refused to come out and only did so after we asked multiple times. When he finally spoke with us, he stated that someone higher than him told him he could not and would not price match it. However, he still failed to provide any clear reasoning or policy-based explanation for the denial. I understand that policies can have exceptions, but customers deserve a clear and respectful explanation — especially when it involves a publicly advertised price match guarantee. Unfortunately, this experience showed a lack of accountability, communication, and professionalism. I hope this location takes customer service and policy consistency more seriously moving forward.
• EI

  Esteban Mc intosh

  Feb 14, 2026
  1.0
  What a waste of time and way to ruin what was supposed to be a gift. Went in to buy a laptop, they sold me the wrong one, so I went back immediately after I realized that. The guy goes into the backroom and tells me he left the model with the Geeksquad because now it needs to be processed as an exchange (I guess? I wouldn’t know, no one said anything here). I wait FOR AN HOUR until someone finally comes back to tell me the model he picked IS THE EXACT SAME ONE THEY MISTAKENLY SOLD ME IN THE FIRST PLACE. Then the guy at geeksquad says they actually have NONE IN STOCK of the laptop I had asked the guy about originally, so now I have to come back in 4 days to pick it up, when it actually would have been faster (3 days) to just buy online and ship to my home. Completely pointless physical store, never buying anything from here again.
• SM

  Stong Man

  Feb 12, 2026
  1.0
  Complete disappointment. The support on the Best Buy website told me that I could bring the laptop in for repair without a receipt or buyer information, but in the store they refuse to accept it without those details. I contacted support again, and once again they told me that I could bring the laptop in without a receipt or buyer information. I went to the store for the second time, and again they refused to accept it for repair — even though the laptop is still under official ASUS warranty and the service center is an authorized ASUS partner. Honestly, this is just unbelievable.
• CM

  Clayton Murray

  Feb 6, 2026
  1.0
  Asked 2 separate people 3 separate times if what they recommended I purchase was indeed a modem/router combo. I was assured it was. 4 hours later of driving and of dealing with Xfinity support, I find out it was not in fact a modem/router combo, just a modem, the exact concern I kept asking about. I drive all the way back the next day and explain the situation. I lost 4 hours of my time even though I asked the right people the right questions. No discount offered for my lost time and was immediately shut down when asking if that was a possibility. Manager tried to upsell me to a $380 model even though I told him I only have 3 devices and live in a small apartment. Time is money, I'll buy my products elsewhere.

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