Verizon

3.6
178 reviews
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Business Details

5700 W Touhy Ave, Niles, IL
60714, United States
(847) 647-7724
https://www.verizon.com/stores/details/illinois/niles/skokie-pointe-plaza-246661
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About

Cell Phone StoreElectronics Store
Visit our store at Niles for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
5700 W Touhy Ave, Niles, IL
60714, United States

Hours

Reviews

3.6
125 reviews
5 stars
67
4 stars
11
3 stars
8
2 stars
4
1 star
35
  • KM
    Kailey Mortell
    Sep 13, 2025
    2.0
    I went to this store when I had a malfunctioning phone. I have insurance and was happy there was one so close to me. When I arrived we filed a claim. The rep selected repair and said it was my only option, but all the repair places were going to close before I could arrive. They made it sound like I couldn't get a replacement until I tried to repair my current phone.( Ultimately it wasn't the case) As a solution, because I needed a replacement quickly, they offered only two options. 1. I lock into a 3 year contract for a second line, which would cost me an extra 45$ a month ( totaling to about 1600$) or 2. I pay off 750$ on the spot and trade in my busted phone to see how much I could get toward a new one. Neither of these were plausible options for me, but I thanked them for their time, wished them a good weekend and left. When I got home and checked myself, I could get an overnighted replacement phone from my insurance for 99$. I'm typing this review on my overnighted phone, that arrived well before I needed to leave town. I'm leaving 2 stars instead of 1 because I want to believe they weren't trying to pull the wool over my eyes for commission, and simply didn't see this option. Though the ( what seemed to be) manager was right there and didn't step in an point it out either. Anyway. 2 out of 5 because they tried to push me for 750$-1600$ instead of the 99$ I actually had to pay.
  • MM
    Maureen McDonough-Woods
    Jul 12, 2025
    4.0
    Helpful
  • SK
    Sumayya Khadri
    Jul 10, 2025
    5.0
    Thank you so much for your amazing service Q!
  • JC
    Joannie Collens
    Feb 10, 2022
    5.0
    I am a technological idiot and had my iPhone replaced. Joey at the Niles Verizon store spent significant time being kind and patient to help me—even though the store personnel are no longer providing such support. I would be unable to use my phone e if Joey had not helped me. He deserves many many kudos! Give the man a big bonus and raise! I am forever grateful and so thankful!
  • CK
    C Kushmore
    Oct 12, 2020
    1.0
    They were rude and unfriendly
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Frequently Asked Questions About Verizon

What are the store hours for the Verizon location in Niles, IL?

The Verizon store in Niles is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

What products can I buy at the Verizon store in Niles?

You can purchase the latest 5G smartphones like iPhone 15, Google Pixel 8, Samsung Galaxy S23, business cell phones, mobile hotspots, tablets, and laptops.