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Customers consistently praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Cortez, Matt, and Jose.
Sales Process
Many reviews highlighted a smooth and transparent sales process, with staff taking the time to explain options and ensure customers understood their plans.
Billing Issues
Some customers reported frustrations with billing discrepancies and a lack of resolution from staff, indicating a need for improvement in handling billing concerns.
Store Experience
Overall, the store environment was described as welcoming and efficient, although some customers noted issues with staff availability during busy times.
BR
Barb Raphoon
2 days ago
5.0
Great service. Questions were answered.
B2
Breeze 2864
2 days ago
5.0
I came in for help with a screen protector. Matthew is very helpful and introduced some perks I could use and some price comparisons for my wife. Very helpful and very pleasant experience
JS
Julie Stumpf
Feb 9, 2026
5.0
Matt was incredibly helpful, knowledgeable ,easy to talk to, kind, and understanding with my situation.. My phone battery was a mess. He helped me get a new phone, set it up for me there and I was able to walk out the door with a functioning phone that I am so grateful for. We have been to other Verizon places in the past where it is difficult to get qualified assistance and where I have had to go home and get my phone set up on my own. We will go to Matt from now on for his great service.
MS
Mary Ellen Seguin
Jan 24, 2026
5.0
Knowledgeable, friendly staff, Cortez is fabulous!
UK
Uladzimir Kaliadchyk
Jan 12, 2026
5.0
Great experience at this Verizon store. Matt was very helpful and friendly. He explained everything clearly and took the time to answer all my questions. The whole process was easy and smooth. Highly recommend!
What are the store hours for Verizon at 2720 Showplace Dr, Naperville?
Verizon is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon at this location offer in-store pickup?
Yes, Verizon provides in-store pickup services for your convenience.
What types of products and services does Verizon offer?
Verizon offers smartphones, tablets, mobile hot-spots, accessories, and home services including internet and home phone solutions.
Is the Verizon store at 2720 Showplace Dr wheelchair accessible?
Yes, the store has wheelchair accessible entrances, parking, and seating to accommodate all customers.
What payment options are accepted at Verizon in Naperville?
You can pay using American Express, Android Pay, Apple Pay, cash, contactless payment methods, Diners Club, Discover, financing, Mastercard, Samsung Pay, and Visa.
Does Verizon in Naperville have free Wi-Fi available for customers?
Yes, free Wi-Fi is available at the Verizon store.
Can I visit a nearby restaurant after shopping at Verizon?
Yes, Currito Naperville, a health food restaurant, and Smashburger, a burger restaurant, are nearby and great options for a meal after your visit.
Are there any beauty salons close to Verizon in Naperville?
Yes, Amazing Lash Studio and Ten Friends Blow Dry & Style House are nearby beauty salons where you can get beauty treatments before or after visiting Verizon.
Is there a gas station close to the Verizon store in Naperville?
Shell Recharge gas station is located nearby, which is convenient if you need to refuel during your errands including your visit to Verizon.
Does Verizon in Naperville require appointments for shopping?
No, appointments are not required to shop at this Verizon location; walk-ins are welcome.
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