Business Details
About
Cell Phone StoreElectronics Store
Mobile Generation offers wireless and home solutions from the nation’s leading provider, Verizon Wireless. Our products and services include smartphones, tablets, mobile hot-spots, accessories, and home services such as internet and home phone. We’re the people who keep you connected, take your life mobile and deliver the level of convenience you depend on. Speed. Power. Innovation. The cutting-edge devices you want. The wireless technology and services you need. Technology that powers your life, connects your world.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.9
763 reviews
5 stars
722
4 stars
20
3 stars3
2 stars2
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being helpful, knowledgeable, and patient during their interactions.
Billing Issues
Some customers reported frustrations with unexpected charges and difficulties in resolving billing problems.
Store Experience
Many reviews highlighted a positive in-store experience, with staff going above and beyond to assist customers.
Employee Recognition
Specific employees, particularly Cortez and Jose, received multiple commendations for their exceptional service.
- RSRajesh S1 day ago5.0I had a great experience at this Verizon store switching my current plan over. Alec and Matt were both awesome to work with—super knowledgeable, patient, and easy to talk to. They took the time to explain my options clearly and answered all my questions. Highly recommend working with them.
- ACAbigail Chlebana4 days ago5.0Excellent customer service! Matt is so helpful!
- FOFrank OboikovitzDec 30, 20255.0I was sent information that an upgrade was available to my current Verizon phone. I went to the store to see the new phome. I decided to upgrade, all charges were clearly explained. The phone color I wanted had to be ordered but only took a couple of days. When the phone came in, the purchase was as discussed previously, and Alec the sales associate transferred my data and Apps from my old phone to my new phone. The phone upgrade process went as advertised, I would recommend using this location for Verizon phone purchases.
- SSSimDec 23, 20255.0Great experience with Cortez and Matt at this location. Both were very helpful in helping me get my 6 lines moved over from T-Mobile to Verizon with the promotion. They were very patient and never became frustrated with all my questions and the problems with porting over my numbers. Everything they told me has been honest. I reviewed my initial bill and there were no surprises which I was really nervous about since I’ve heard scary stories about Verizon overcharging with fees. They also helped me with special discounts I qualified for. If you are thinking of switching to Verizon during their promotion right now, I would highly recommend going to see Cortez or Matt at this store.
- 2C2514 Jocelyn Hencil CrastaDec 19, 20255.0Alec at the Verizon store was extremely helpful during my carrier change. He explained everything clearly, answered all my questions, and made the process easy and stress-free. Great customer service!
Frequently Asked Questions About Verizon
What are the store hours for Verizon at 2720 Showplace Dr, Naperville?
Verizon is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon at this location offer in-store pickup?
Yes, Verizon provides in-store pickup services for your convenience.
What types of products and services does Verizon offer?
Verizon offers smartphones, tablets, mobile hot-spots, accessories, and home services including internet and home phone solutions.
Is the Verizon store at 2720 Showplace Dr wheelchair accessible?
Yes, the store has wheelchair accessible entrances, parking, and seating to accommodate all customers.
What payment options are accepted at Verizon in Naperville?
You can pay using American Express, Android Pay, Apple Pay, cash, contactless payment methods, Diners Club, Discover, financing, Mastercard, Samsung Pay, and Visa.
Does Verizon in Naperville have free Wi-Fi available for customers?
Yes, free Wi-Fi is available at the Verizon store.
Can I visit a nearby restaurant after shopping at Verizon?
Yes, Currito Naperville, a health food restaurant, and Smashburger, a burger restaurant, are nearby and great options for a meal after your visit.
Are there any beauty salons close to Verizon in Naperville?
Yes, Amazing Lash Studio and Ten Friends Blow Dry & Style House are nearby beauty salons where you can get beauty treatments before or after visiting Verizon.
Is there a gas station close to the Verizon store in Naperville?
Shell Recharge gas station is located nearby, which is convenient if you need to refuel during your errands including your visit to Verizon.
Does Verizon in Naperville require appointments for shopping?
No, appointments are not required to shop at this Verizon location; walk-ins are welcome.