Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Naperville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
247 reviews
5 stars
128
4 stars
22
3 stars
12
2 stars
5
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some customers praising helpful staff like Veronica and Mike, while others report rude and unhelpful interactions.
Sales Practices
Several reviews mention deceptive sales tactics, including unauthorized charges and misinformation about promotions.
Store Experience
Customers express frustration with long wait times and poor management, but some also report positive experiences with knowledgeable staff.
Technical Support
While some customers received effective help with technical issues, others faced significant challenges and unresolved problems.
Overall Satisfaction
Overall sentiment is negative, with many customers considering switching carriers due to poor service and unresolved issues.
- MTMegan TillotsonNov 15, 20255.0We had an outstanding experience at Verizon thanks to Alexandria. She was warm, helpful, and incredibly patient while assisting us with the issue we came in for. Alexandria made sure the problem was fully resolved before we left and her patience and genuine warmth, professionalism and kindness truly stood out. Highly recommend seeing Alexandria for exceptional customer service!
- NANicholas AdamsOct 29, 20252.0Told me latest my phone would arrive was the 24th. Just shipped on the 29th and not very much help, the representatives dont really know what theyre talking about they just want to sell you a phone for their paycheck. Maybe not an issue with the store persay but zero tracking information provided (locations) and just a not very enjoyable experience in general. If you want an iphone just order through apples website, they have all the same deals that verizon can provide in person and im sure would be more useful when it comes to tracking your order or getting an accurate delivery estimate.
- KLKristin LarsonOct 28, 20255.0I often hear people complaining about their experience in phone company stores... but I have had 2 excellent experiences at this Verizon store on Rt. 59 in Naperville! It mostly happened because of the help from Veronica! She went the extra mile to help with our trade ins, fix a phone that was broken, and to work with products in store. I went back to return the old phones weeks later and she remembered me. She helped check out a few details on the account and all the while was very friendly. She deserves a shout out- and is someone I'd recommend if you visit the store!
- KEkayla evansOct 26, 20255.0I recently switched to Verizon from T-Mobile. Alexandria was great and helped me with everything. I love my new 17 pro max 🥰
- KLKatarina LolhiOct 20, 20251.0Rude staff that refused to help us and instructed us to call customer service instead, evaded eye contact, and then finally helped 30 minutes later after we asked for a manager- who never showed up.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Naperville?
The Verizon store in Naperville is open Monday to Friday from 10:00 AM to 8:00 PM; on Saturday from 9:00 AM to 7:00 PM; and on Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store located in Naperville?
The Verizon store is located at 610 S Route 59, Ste B, Naperville, IL 60540, USA.
What products and brands does the Verizon Naperville store offer?
The store offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL, along with business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment or order online for the Verizon Naperville store?
Yes, you can schedule an in-store appointment or place an online order through their website with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What payment methods are accepted at the Verizon store in Naperville?
They accept checks, debit cards, mobile NFC payments, and do not require cash only transactions.
Does the Verizon Naperville store offer free Wi-Fi for customers?
Yes, the store provides free Wi-Fi for its customers.
Are repair services available at the Verizon Naperville store?
No, the Verizon store in Naperville does not offer service repair.
What nearby places can I visit before or after shopping at Verizon Naperville?
Nearby places include Smashburger for burgers, Olive Garden for Italian dining, and Baskin-Robbins for ice cream, providing great options to eat close to the Verizon store.
How can local transit or landmarks help me find the Verizon store in Naperville?
The store is near other notable local businesses such as TitleMax Title Loans and Asian Paradise Spa, which can help you orient yourself when visiting the Verizon store at 610 S Route 59.
Are there other mobile phone stores near the Verizon Naperville store?
Yes, U.S. Cellular is another nearby mobile phone store located close to Verizon, providing additional options for mobile products and services.