Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Mount Prospect’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.4
287 reviews
5 stars
237
4 stars
7
3 stars
6
2 stars3
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Xander, Volodymyr, Soni, and Andy.
Mixed Experiences
While some customers had excellent experiences, others reported issues with rude staff, misinformation, and unhelpful service.
Long Wait Times
Several reviews mentioned long wait times for service, which affected the overall customer experience.
Sales Practices
There were complaints about aggressive sales tactics and misleading information regarding plans and promotions.
Product Issues
Some customers expressed dissatisfaction with product quality and service related to defective devices.
- NKNic KapeckiJan 3, 20265.0Worked with Xander to switch over my service from Xfinity. He helped me navigate the process from start to finish with ease and complete professionalism. When we had an issue migrating my data from my android to my new iPhone, Xander worked diligently over the course of three hours to troubleshoot the issue. Xander went above and beyond to help me migrate my service and made me happy about my decision to switch to Verizon. Thanks Xander!
- MLMartyna LekanDec 26, 20251.0So unhelpful
- SPSweeta PaskoDec 21, 20254.0I didn't realize that you can make an appt before going in. Otherwise, you have to sign in & wait your turn. I waited about an hour. The Techs are very respectful.
- DPDaivik PatelDec 19, 20251.0Bad customer service..rude staff ruining the reputation of Verizon
- MSMariia ShvetsDec 7, 20251.0Stay away from Verizon representative Phillip Choi, he’s scamming customers by spreading misinformation. He deceived our relative and sold her the most expensive things under the promise of promotions, she ended up with very high bills. Luckily we caught it the same day and were able to return everything back except sales tax that he made her pay.. Spent a lot time fixing his wrongdoings.
Frequently Asked Questions About Verizon
Where is the Verizon Cellular Sales store located in Mount Prospect?
The Verizon Cellular Sales store is located at 905 E Rand Rd, Ste 800, Mount Prospect, IL 60056.
What brands of phones can I find at this Verizon store?
You can find phones from Apple, Samsung, Motorola, Google, LG, HTC, and Asus at this Verizon store.
What are the store hours for the Verizon Cellular Sales location in Mount Prospect?
The store is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Can I pick up my phone order at the Verizon store?
Yes, the store offers both in-store pickup and curbside pickup services.
Do I need an appointment to visit the Verizon Cellular Sales store?
No appointment is required; you can simply stop by or call to make an appointment, but walk-ins are welcome.
What payment options are accepted at this Verizon store?
They accept American Express, Discover, Mastercard, and Visa credit cards.
What services does the Verizon Cellular Sales store offer?
They offer Verizon wireless plans, prepaid wireless, Hum Smart Car services, home phone and internet, mobile hotspots, and Verizon Wireless services.
Is there a T-Mobile store nearby if I want to compare plans or devices?
Yes, there is a T-Mobile mobile phone store near the Verizon location, which you can visit to compare plans or devices.
What nearby places can I visit for a meal after shopping at Verizon?
Nearby you can find several dining options including Pizza Hut for pizza, Raising Cane's Chicken Fingers for fast food, Buona for Italian and pizza, Baskin-Robbins for ice cream, and The Original Rainbow Cone for ice cream and smoothies.
Are there any nearby services in case of car rental or roadside emergencies when visiting Verizon?
Yes, nearby you have AAA Mt Prospect offering emergency roadside service and insurance, as well as Hertz and Hertz Rent A Car for car rentals.