Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Mount Prospect’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Mount Prospect connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Many customers praised the staff for their patience, knowledge, and willingness to help, with specific mentions of employees like Doug, Phillip, and Andy.
Mixed Experiences
While many reviews highlighted excellent service, there were also complaints about rude staff and misleading information, particularly regarding pricing and promotions.
Staff Professionalism
Several reviews noted the professionalism and dedication of staff members, with some going above and beyond to resolve issues and ensure customer satisfaction.
Long Wait Times
Some customers expressed frustration with long wait times and the need for appointments, indicating a potential area for improvement in service efficiency.
SB
Suzanne Braun
Feb 4, 2026
5.0
Thank you to Brian at this store for expertly navigating me on the path of a new phone. He was patient, kind and resourceful. The other gentleman in the store was also very kind and helpful.
BL
Brenda Lee
Jan 31, 2026
5.0
This store has excellent customer service. Phillip walked me through my options for plans, phones, accessories with such expertise and with a personal touch. To top it off, he contacted me a few weeks after my purchase to see how things were going and whether I had any other questions. Now that’s top notch service that’s hard to find these days! I’m very happy with this store and would highly recommended it and Phillip.
JT
Jeremy Topin
Jan 17, 2026
5.0
My family was struggling activating my father-in-law's phone after transferring to verizon. I called this Verizon store for help. Phillip answered the phone, was extremely patient in trying to understand the crazy complicated situation. He helped us get permisson from the primary account owner. Then worked to conference call in my wife and father in law to help push an eSIM card into the phone. Philip was so patient and helped us problem solve the situation to resolution. Thank you Philip!!
PV
Perla Vargas
Jan 13, 2026
5.0
Doug has been nothing but amazing from the beginning. He has gone above and beyond to make sure that me and my family are taken care of and I can tell you right now that we are very annoying with the questions and very detailed and he has always been so patient. He has helped us in every way possible, even as far as answering me on his days off just so I can feel reassured. This is exactly what customer service at It’s finest looks like. I definitely recommend anyone who needs help with either your existing account Or you are looking for starting new service, definitely pay Doug a visit. Thank you Doug!
BS
Betty S
Jan 13, 2026
5.0
Best experience with a phone company ever honestly. Doug was the person helping me out and I highly recommend him to anyone. First time I’ve had someone sit down and explain everything step-by-step and first time I have never had my bill all messed up. He also has helped my some of my family members and they say the same thing.