Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Montgomery, IL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
151 reviews
5 stars
118
4 stars
7
3 stars
3
2 stars
3
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with many praising friendly and helpful staff, while others report poor service and unprofessional behavior.
Knowledgeable Staff
Several customers highlighted the staff's knowledge and ability to assist with technical issues and phone setups.
Long Wait Times
Multiple reviews mention long wait times and inadequate staffing, leading to frustration among customers.
Sales Practices
Concerns were raised about aggressive upselling and misinformation regarding plans and pricing.
Overall Experience
While some customers had positive experiences, many expressed dissatisfaction with the service and recommended visiting corporate stores instead.
- SBSandra Baxa2 days ago5.0OMG. You have a very helpful and knowledgeable employee in Montogomery, Il. Her name is Salve. She has spent so much time with us on several occasions. She knew how to fix issues and if she didn't She reached out to corporate for help to reach fantastic customer service. Great job Salve.
- TVTyler VDec 30, 20255.0Salve took the time to answer every question, and gave me these best deal while upgrading my home internet. Stop here first, nobody will even come close. This is the one stop shop
- SPSona ParkerDec 19, 20255.0Very helpful staff person
- FMFat MoeDec 18, 20255.0Very friendly get you in and out
- BBBrianNov 8, 20251.0I wish i could leave a 1/2 star review . The service that Victra provides is horrible. Don't waste your time and try to call the store that's been out sourced to a foreign country. The manager does not call back. The clerk lied about the price of the stuff I bought. They don't care about long time customers. Save your time and DONT go here
Frequently Asked Questions About Verizon
What types of wireless devices can I find at Victra - Verizon Authorized Retailer in Montgomery, IL?
You can find a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories at Victra - Verizon Authorized Retailer.
What are the operating hours of the Victra store on Orchard Rd in Montgomery?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and is closed on Sundays.
Which payment options are accepted at the Victra Verizon store?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra offer in-store pickup for orders?
Yes, Victra offers in-store pickup for your convenience.
What brands are available at the Victra Verizon store in Montgomery?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
What services can I get at the Victra Verizon store?
You can get new lines, device upgrades, new devices, and accessories at the store.
Is there free Wi-Fi available at the Victra Verizon retail location?
Yes, the store offers free Wi-Fi to its customers.
How can I use nearby places to make my visit to Victra more convenient?
Nearby places like USPS can help you send packages before or after your visit. You can grab a smoothie at Tropical Smoothie Cafe or get a fragrance fix at Walmart Pharmacy nearby, making it easy to run errands in one trip.
Are there other mobile phone stores near the Victra Verizon store on Orchard Rd?
Yes, nearby mobile phone stores include the AT&T Store, T-Mobile, Sprint Store, and another Verizon location, giving you multiple options in the area.
Where can I find food and relaxation options near the Victra store?
Near Victra, you can enjoy pizza at Rosati’s Pizza Pub, get a quick sandwich at Jimmy John’s, relax at Sassy Nails & Spa, or grab a coffee at Starbucks.