Verizon

4.2
160 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Montgomery, IL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2011 Orchard Rd, Montgomery, IL
60538, United States

Hours

Reviews

4.3
151 reviews
5 stars
118
4 stars
7
3 stars
3
2 stars
3
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with many praising friendly and helpful staff, while others report poor service and unprofessional behavior.

Knowledgeable Staff

Several customers highlighted the staff's knowledge and ability to assist with technical issues and phone setups.

Long Wait Times

Multiple reviews mention long wait times and inadequate staffing, leading to frustration among customers.

Sales Practices

Concerns were raised about aggressive upselling and misinformation regarding plans and pricing.

Overall Experience

While some customers had positive experiences, many expressed dissatisfaction with the service and recommended visiting corporate stores instead.
  • SB
    Sandra Baxa
    2 days ago
    5.0
    OMG. You have a very helpful and knowledgeable employee in Montogomery, Il. Her name is Salve. She has spent so much time with us on several occasions. She knew how to fix issues and if she didn't She reached out to corporate for help to reach fantastic customer service. Great job Salve.
  • TV
    Tyler V
    Dec 30, 2025
    5.0
    Salve took the time to answer every question, and gave me these best deal while upgrading my home internet. Stop here first, nobody will even come close. This is the one stop shop
  • SP
    Sona Parker
    Dec 19, 2025
    5.0
    Very helpful staff person
  • FM
    Fat Moe
    Dec 18, 2025
    5.0
    Very friendly get you in and out
  • BB
    Brian
    Nov 8, 2025
    1.0
    I wish i could leave a 1/2 star review . The service that Victra provides is horrible. Don't waste your time and try to call the store that's been out sourced to a foreign country. The manager does not call back. The clerk lied about the price of the stuff I bought. They don't care about long time customers. Save your time and DONT go here

Frequently Asked Questions About Verizon

What types of wireless devices can I find at Victra - Verizon Authorized Retailer in Montgomery, IL?

You can find a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories at Victra - Verizon Authorized Retailer.

What are the operating hours of the Victra store on Orchard Rd in Montgomery?

The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and is closed on Sundays.