Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Moline for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
282 reviews
5 stars
151
4 stars
44
3 stars
22
2 stars
14
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising individual employees for their helpfulness while others report rudeness and lack of attention from staff.
Wait Times
Many customers expressed frustration with long wait times, often waiting over an hour without being acknowledged or served.
Sales Experience
While some customers had positive experiences with knowledgeable sales associates, others reported being misled about promotions and plans, leading to dissatisfaction.
Store Management
Several reviews highlighted issues with management, including perceived rudeness and lack of support for staff, impacting overall customer experience.
Product Knowledge
There were positive mentions of staff being knowledgeable about products and services, but also instances where employees lacked the necessary information to assist customers effectively.
- BDBerta DePorterSep 1, 20251.0Went in to replace one phone, got talked into replacing all three because the bill was only supposed to go up under $20. Was offered “perks” which on the surface saved us money but was supposed to get 2 of them for free for a year, and I’m being charged for them. They were supposed to finish paying off my old phone that still shows up as the phone I have when we turned in all three old phones. When I contact the salesperson like she told me to if the bill was wrong, I get zero response, so now I’m stuck with a bill that’s $60 more than what I was paying and I have no idea whether I have the insurance coverage I insisted on because I don’t even see that on the bill. Extremely disappointed because I’ve been to the other store that’s a Verizon authorized dealer and received much better service. This is how you get treated after being with them for well over 20 years. So much for loyalty and now I’m stuck until these phones are paid off. DO NOT MAKE THE MISTAKE I DID. They LIE!
- RDRon DurhamAug 5, 20251.0Went in the 16th st. Moline location. Never had anyone acknowledge me. Just needed to make a change. Associates were not very helpful. When they finally finished with a customer they went to the back . We walked out. I understand they are busy but to not say anything is unacceptable.
- MPMichael PeelJul 25, 20251.0Waited for an hour and received zero service. three others walked out as I did in that time waiting for service, highly recommend finding another store to go to.
- SSsafaudin sadatiJul 16, 20253.0Her staff is very inattentive, they don't care about customer service.
- CKChristine KraklowNov 10, 20245.0My husband and I stopped in because we needed help with a couple things on our phones and Marcus was instantly attentive, courteous, and took care of things with no hassle. He made us feel comfortable when answering our questions, and we appreciate the service.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Moline, IL?
The Verizon store at Southpark Mall in Moline is open Monday through Saturday from 9 AM to 7 PM and Sunday from 10 AM to 6 PM.
Where is the Verizon store located in Moline?
The Verizon store is located at 4410 16th St, Spc 0680a, inside Southpark Mall, Moline, IL 61265.
What services does the Verizon store offer?
Verizon offers mobile plans, wireless internet plans, and voice plans, suitable for both personal and business needs.
Which smartphone brands can I find at Verizon in Moline?
The store carries major brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I order online and pick up my Verizon purchase in store?
Yes, you can shop online and choose in-store pickup, curbside pickup, express lockers, free 2-day shipping, or same-day delivery where available.
How can I schedule an appointment at the Verizon store?
You can schedule an in-store appointment via the My Verizon app or through the Verizon website for the Moline location.
Does the Verizon store accept mobile payment options?
Yes, the store accepts payments via mobile NFC, debit cards, and checks but does not require cash only.
Is free Wi-Fi available at the Verizon Moline store?
Yes, free Wi-Fi is available for customers visiting the store in Southpark Mall.
What nearby stores can I visit around Verizon in Southpark Mall?
Nearby stores include Victoria's Secret & PINK, Helzberg Diamonds, and Payless ShoeSource, offering options for fashion, jewelry, and footwear.
Are there dining options close to Verizon in Southpark Mall?
Yes, you can enjoy pretzels at Auntie Anne's or a meal at Chick-fil-A located near the Verizon store.
Are there other mobile phone stores near Verizon in Moline?
Yes, T-Mobile is another nearby mobile phone store located within Southpark Mall.