Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Moline for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
285 reviews
5 stars
152
4 stars
44
3 stars
22
2 stars
14
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness and knowledge, while others were criticized for being rude or inattentive.
Long Wait Times
Many customers reported long wait times before receiving assistance, leading to frustration and dissatisfaction.
Knowledgeable Staff
Several reviews highlighted specific employees who provided excellent service and were knowledgeable about products, enhancing the customer experience.
Mixed Experiences
Overall, customers had varied experiences, with some expressing satisfaction and others feeling disappointed, particularly regarding communication and service quality.
- SHScott H1 day ago5.0My father and I went to the Verizon store at South Park today and visited with specialist David Lewis. David’s service was outstanding! He took the necessary time to understand our needs and pointed out the perfect phone for my 89-year-old father. Before we left, he was able to get a new phone up and running and was even able to lower my father‘s monthly bill. Well done David! You exhibited high integrity today and we appreciate it. Thank you.
- LSLisa ShilhanDec 23, 20251.0The worst customer service ever
- LHLisa HansonDec 18, 20251.0I went in the the Verizon store in Moline! I was inquiring about the IPhone 17!! They had none in the store!! Why would your rep that checks you in say that they have no 17! I’m going to Switch carriers! Buying a cell phone is as bad as buying a flipping car for 4 years!
- AOAnn OKlockDec 18, 20255.0We went to Verizon on 12/15/25 to upgraded our phones. The salesperson talked us into androids as a savings to our plan. Purchasing the androids was a huge mistake. The learning curve was huge after being apple customers for over 20 years. We returned the phones on 12/17/25 and worked with Miguel. He was phenomenal, helpful and explained everything very thoroughly. He knew what he was doing and how to advise us on the best product. We walked out of the store extremely satisfied and definitely will return again and hopefully have Miguel assist us in the future.
- BDBerta DePorterSep 1, 20251.0Went in to replace one phone, got talked into replacing all three because the bill was only supposed to go up under $20. Was offered “perks” which on the surface saved us money but was supposed to get 2 of them for free for a year, and I’m being charged for them. They were supposed to finish paying off my old phone that still shows up as the phone I have when we turned in all three old phones. When I contact the salesperson like she told me to if the bill was wrong, I get zero response, so now I’m stuck with a bill that’s $60 more than what I was paying and I have no idea whether I have the insurance coverage I insisted on because I don’t even see that on the bill. Extremely disappointed because I’ve been to the other store that’s a Verizon authorized dealer and received much better service. This is how you get treated after being with them for well over 20 years. So much for loyalty and now I’m stuck until these phones are paid off. DO NOT MAKE THE MISTAKE I DID. They LIE!
Frequently Asked Questions About Verizon
What are the Verizon store hours in Moline, IL?
The Verizon store at Southpark Mall in Moline is open Monday through Saturday from 9 AM to 7 PM and Sunday from 10 AM to 6 PM.
Where is the Verizon store located in Moline?
The Verizon store is located at 4410 16th St, Spc 0680a, inside Southpark Mall, Moline, IL 61265.
What services does the Verizon store offer?
Verizon offers mobile plans, wireless internet plans, and voice plans, suitable for both personal and business needs.
Which smartphone brands can I find at Verizon in Moline?
The store carries major brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I order online and pick up my Verizon purchase in store?
Yes, you can shop online and choose in-store pickup, curbside pickup, express lockers, free 2-day shipping, or same-day delivery where available.
How can I schedule an appointment at the Verizon store?
You can schedule an in-store appointment via the My Verizon app or through the Verizon website for the Moline location.
Does the Verizon store accept mobile payment options?
Yes, the store accepts payments via mobile NFC, debit cards, and checks but does not require cash only.
Is free Wi-Fi available at the Verizon Moline store?
Yes, free Wi-Fi is available for customers visiting the store in Southpark Mall.
What nearby stores can I visit around Verizon in Southpark Mall?
Nearby stores include Victoria's Secret & PINK, Helzberg Diamonds, and Payless ShoeSource, offering options for fashion, jewelry, and footwear.
Are there dining options close to Verizon in Southpark Mall?
Yes, you can enjoy pretzels at Auntie Anne's or a meal at Chick-fil-A located near the Verizon store.
Are there other mobile phone stores near Verizon in Moline?
Yes, T-Mobile is another nearby mobile phone store located within Southpark Mall.