Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 270 W North Ave in Melrose, IL 60160
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
518 reviews
5 stars
475
4 stars
9
3 stars6
2 stars2
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and providing excellent service, particularly highlighting individuals like Lupe, Adam, and Ariana.
Store Hours
Numerous complaints were made about the store being closed during posted hours, leading to frustration among customers who arrived expecting service.
Professionalism
Several reviews noted unprofessional behavior from staff, including rudeness and lack of attention to customers, which negatively impacted the overall experience.
Product Knowledge
While some staff were commended for their knowledge, others were criticized for being uninformed about products and services, leading to customer dissatisfaction.
Efficiency
Customers appreciated quick service and efficient problem resolution, with many noting that their issues were handled promptly.
- FKFabian Klejszta4 days ago5.0It was a good fast service thank you ! 😊
- DLDominic LongoNov 12, 20255.0I had an ongoing issue with my (supposed to be) $130 bill raised up to a literal $608.02. The fault lies with the northwest highway store, an employee named Charlie told me to give him the router I was returning (within a free 30 day trial period) and he would return it for me, given that he was “already headed that way with equipment to return.” I left them a glowing review, singing their praises. Lo and behold, he never returned the equipment, and my bill was more than tripled. I have been back there SO many times (it’s 40 minutes away from me) and the issue was still never solved. I decided to give this Verizon another shot (they weren’t able to help me with past issues before this one that’s why I went to the other store) and I met Sebastian who got my problem solved. This was my last attempt/trip to a Verizon store before walking away and letting them send my bills to collections, which obviously would have negatively affected me in the long run with my credit score. But I didn’t need to, Sebastian got it figured out for me. Thanks again man.
- KMKathleen MedinaOct 3, 20255.0Sebastian was wonderful! He was the only employee in the store balancing a few customers and he still took time to answer our questions and explain options. Best customer service I have had in a long time.
- O_OGSTORMX _Sep 24, 20255.0Was a great experience everything was easy and fast, and the worker I think his name was Rico helped a lot and was very easygoing and helpful
- NGNachy G.Sep 24, 20255.0We are out of town guest that needed a phone for our new college freshman. We are truly grateful for the help in securing a phone and figuring out the right plan. The sales associate was very accommodating assisting us, even though he should have been closing up. My niece is happy with her phone, and I am happy with the experience. It was one less thing for my sister to worry about.
Frequently Asked Questions About Verizon
What products does Verizon in Melrose Park offer?
Verizon offers Verizon Wireless services, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid products.
What are the operating hours for Verizon at 270 W North Ave, Melrose Park?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does the Melrose Park Verizon location offer in-store pickup?
Yes, Russell Cellular at Melrose Park offers in-store pickup for products.
What payment options are accepted at the Verizon Melrose Park store?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is an appointment required to shop at Verizon in Melrose Park?
No, appointments are not required to shop at this Verizon Authorized Retailer.
How can I contact the Verizon store in Melrose Park?
You can call the main phone at +1 708-874-9239 or send an email to melrosepark.il@russellcellular.com.
Where can I find the Melrose Park Verizon store online?
Visit their website at http://www.russellcellular.com/ or their landing page at https://www.russellcellular.com/store-locations/melrose-park-il.
What nearby places can I visit before or after shopping at Verizon Melrose Park?
You can visit nearby places such as Tropical Smoothie Cafe, Raising Cane's, Panda Express, and Dunkin' for food and drinks.
Is there a gas station close to the Verizon Melrose Park store?
Yes, Delta Sonic, which offers gas, auto detailing, and convenience store services, is nearby.
Are there any health or wellness centers near the Verizon Melrose Park location?
Nearby health and medical providers include The Joint Chiropractic, Aspire Dental, Motto Clear Aligners, and Moore Dermatology Associates.