Verizon

4.7
530 reviews
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Business Details

270 W North Ave, Melrose Park, IL
60160, United States
(708) 874-9239
https://www.russellcellular.com/store-locations/melrose-park-il
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 270 W North Ave in Melrose, IL 60160

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
270 W North Ave, Melrose Park, IL
60160, United States

Hours

Reviews

4.7
520 reviews
5 stars
477
4 stars
9
3 stars
6
2 stars
2
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being knowledgeable, helpful, and providing excellent customer service, with specific mentions of employees like Sebastian, Lupe, and Adam.

Store Operations

Numerous reviews highlighted issues with store hours, including being closed unexpectedly and staff not being present during posted hours.

Sales Experience

Several customers reported negative experiences related to misleading sales practices and lack of transparency regarding pricing and plans.

Staff Professionalism

While many reviews commended staff professionalism, there were also complaints about unprofessional behavior and rudeness from some employees.
  • AG
    Amanda Gonzalez
    3 days ago
    5.0
    Great service , clean store!
  • FG
    Faye Garcia
    Dec 10, 2025
    5.0
    Very informative, very knowledgeable and has great customer service skills. Great job!!
  • FK
    Fabian Klejszta
    Nov 20, 2025
    5.0
    It was a good fast service thank you ! 😊
  • DL
    Dominic Longo
    Nov 12, 2025
    5.0
    I had an ongoing issue with my (supposed to be) $130 bill raised up to a literal $608.02. The fault lies with the northwest highway store, an employee named Charlie told me to give him the router I was returning (within a free 30 day trial period) and he would return it for me, given that he was “already headed that way with equipment to return.” I left them a glowing review, singing their praises. Lo and behold, he never returned the equipment, and my bill was more than tripled. I have been back there SO many times (it’s 40 minutes away from me) and the issue was still never solved. I decided to give this Verizon another shot (they weren’t able to help me with past issues before this one that’s why I went to the other store) and I met Sebastian who got my problem solved. This was my last attempt/trip to a Verizon store before walking away and letting them send my bills to collections, which obviously would have negatively affected me in the long run with my credit score. But I didn’t need to, Sebastian got it figured out for me. Thanks again man.
  • KM
    Kathleen Medina
    Oct 3, 2025
    5.0
    Sebastian was wonderful! He was the only employee in the store balancing a few customers and he still took time to answer our questions and explain options. Best customer service I have had in a long time.
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Frequently Asked Questions About Verizon

What products does Verizon in Melrose Park offer?

Verizon offers Verizon Wireless services, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid products.

What are the operating hours for Verizon at 270 W North Ave, Melrose Park?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.