Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Mchenry for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
339 reviews
5 stars
189
4 stars
38
3 stars
27
2 stars
15
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting employees like Jimmy and Haris for their exceptional service.
Frustrating Experiences
Several reviews mentioned frustrating experiences with customer service, including long wait times, unhelpful staff, and unresolved issues.
Management Issues
Multiple customers expressed dissatisfaction with the store management, citing poor customer handling and lack of support from management.
Product Knowledge
While some staff were noted for their knowledge and efficiency, others were criticized for being unhelpful or dismissive.
Mixed Reviews
Overall, experiences varied widely, with some customers having excellent service while others reported significant issues.
- JPJ. PoppDec 9, 20255.0Everyone at this location seems friendly, and Jimmy really went above and beyond to get me set up with a new phone after my last one took a swim. He gave me pointers on retrieving what data I could from it, took extra steps to get me the phone I really wanted, and his follow up communications to make sure everything went smoothly were appreciated. Overall a great experience in what would otherwise be a stressful situation!
- CLClaudia LevinNov 15, 20254.0The agents were very helpful and patient.
- OOOso2199Nov 14, 20255.0I want to give a huge shoutout and heartfelt thank you to Jimmy at this Verizon store. I recently added a new line to my account, and for two days I struggled to get it activated. I spent almost four hours on the phone with Customer Service, trying multiple solutions, and even scheduled a follow-up call that I never received. It was incredibly frustrating, and I honestly felt stuck. Today I decided to come into the store, and that’s when I met Jimmy—and he completely turned my experience around. From the moment he started helping me, I could immediately tell he was knowledgeable, confident, and genuinely dedicated to solving the issue. What Customer Service couldn’t figure out in hours, Jimmy handled in less than 30 minutes. He explained every step clearly, made sure I understood what was going on, and took the time to double-check everything so the problem wouldn’t come back. But he didn’t stop there. He also helped me with my billing questions, walked me through my plan details, and made sure everything on my account was set up correctly. His patience, professionalism, and attention to detail were outstanding. You can tell he takes pride in his work and truly cares about the customers who walk through the door. It’s rare to find someone who is this efficient, knowledgeable, and respectful. Jimmy turned a stressful and disappointing situation into a genuinely positive experience. Verizon is lucky to have him, and employees like him deserve recognition, whether that’s a promotion, bonus, or whatever the company sees fit. Thank you, Jimmy, for your excellent service. You made my day, and you’ve earned a lifelong loyal customer because of the way you handled everything
- CJCindy JanzenNov 8, 20255.0Great customer service
- RMReview MasterNov 6, 20251.0I would give lower if it was possible. Asked for help to get my phone on the service (after trying for a day) after being sold they were better than T mobile. Haha I will be leaving now that the employee said to "leave, do it online at home" like I didnt just try that for 24 hours.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in McHenry?
The Verizon store in McHenry is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which major smartphone brands are available at the Verizon McHenry store?
The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does the Verizon McHenry store provide options for online order pickup?
Yes, customers can buy online and pick up their orders in-store. The store also offers free 2-day shipping, express lockers, and same-day delivery options in select areas.
How can I schedule an in-store appointment at Verizon McHenry?
You can schedule an in-store appointment through the My Verizon app or by visiting the Verizon website for McHenry.
What types of plans and services does Verizon McHenry offer?
Verizon McHenry offers mobile plans, wireless internet plans, and voice plans suitable for personal and business needs.
Is the Verizon McHenry store accessible for Spanish-speaking customers?
Yes, the Verizon McHenry store serves customers in both English and Spanish.
What payment methods are accepted at the Verizon McHenry store?
The store accepts debit cards, mobile NFC payments, paychecks, and does not require cash only payments.
Which nearby coffee shops can I visit before or after shopping at Verizon McHenry?
You can enjoy a coffee break at nearby Biggby Coffee or Dunkin' Donuts, both located close to the Verizon store for your convenience.
Are there any nearby dining options around Verizon McHenry?
Yes, you can visit several restaurants nearby including Olive Garden, Buffalo Wild Wings, Dairy Queen, Twisted Moose Sports Bar, and Epic Deli.
Where can I find automotive services near Verizon McHenry?
Firestone Complete Auto Care is located nearby, offering tire and automotive repair services for your vehicle needs.