Verizon

Reviews

• PS

  Pat Sutherland

  2 days ago
  5.0
  Leslie was very efficient. We had an unusual situation, and she knew just what we needed. My time there was a lot shorter than I had anticipated.
• JG

  Jeanne Gross

  3 days ago
  5.0
  As a senior citizen, i was not looking forward to new iPhone but felt it necessary to update . My experience today with Ledlie was pleasant, stress-free, & best of all—confident in using my new phone. Thank you so much
• RG

  racheal gordon

  Feb 19, 2026
  5.0
  Danielle was so nice, helpful, and patient!! I was busy at work and she worked around that and made sure I was helped and satisfied with what I got!!!
• LH

  lori haase

  Feb 6, 2026
  5.0
  We had the privilege of having Nicholas help us today at the Mattoon Verizon Store. He was very accommodating and knowledgeable but most importantly he was super friendly which made our time there much more enjoyable! It was definitely a 5 star experience!
• JH

  Jason Houston

  Feb 3, 2026
  1.0
  I have been a Verizon customer for many years. I've never had any problems going to our local office and receiving quick and competent assistance there. However, yesterday was something else. When I went in, there was a big guy with a beard sitting there, and instead of greeting customers, he told each one that he has too many customers awaiting, and that he doesn’t know when he would be able to help us. He spoke very rudely. And it was very clear that he was incompetent at his job. He couldn't answer any question. He constantly was running to another room and talked to someone for a long time. Apparently, he was asking someone for instructions. I left after waiting my turn for more than an hour. I doubt I'll go back there as long as people like that work at Verizon.