Cricket Wireless Authorized Retailer

Reviews

• JC

  Julie Curtner

  Jun 23, 2025
  1.0
  The monthly rate is fair and coverage is good. My family and I have been loyal customers for almost 3 years. That loyalty ended after I was charged for a Cricket employee’s mistake. I drove to the Mattoon Cricket location to discontinue my 4th line as we don’t use it anymore. The young man appeared to be a new employee so I patiently waited while he used Crickets online chat with customer support. I had to correct him as he continued to disconnect the wrong number, even after I pointed to the number on his computer screen. After several attempts and 45 minutes the employee informed me that the line I requested is now disconnected. I thanked him and drove home. At 2 a.m., without warning, all 3 of my phone lines were suspended. Thinking it was an honest mistake I called 611 for customer support, as this is the only number my phone could now dial. I reached an automated voice recording demanding $97 for reconnection and I could not reach a live agent. So either I meet their demand for $97 or stay suspended. I was completely confused as my phone bill of $157.00 was paid just 2 weeks ago. I drove to Cricket wireless in Mattoon explaining what happened. They called customer service and online chat. I was told that the associate cancelled the wrong numbers initially and either the Cricket employee or myself must pay $97.00 for my service to come off the suspension. I spoke with 3 different customer service representatives by phone, 2 Cricket employees and the Mattoon Cricket Manager was contacted as well. All of which informed me that I had to pay for their employees mistake or stay suspended. So not only did they refuse my mobile service that I had already paid for but demanded additional payment for their employee’s mistakes. This incident caused our family A LOT of stress and financial burden. I reached out to the CEO by email explaining what happened and asked for a credit to my account as this was no fault of my own. No response from the CEO. So now I have to file a case in small claims court against Cricket. I have NEVER been treated like this by a company. DO NOT USE CRICKET! Save yourself time and stress… go somewhere else!
• JP

  jessica pierce

  May 4, 2024
  5.0
  Racheal was a pleasure! She was very knowledgeable and was eager to help me out! Will definitely recommend friends and family to cricket wireless in Mattoon!
• LK

  Lewkie_77 (Katie)

  Aug 20, 2020
  5.0
  Jeremy was sooo helpful and patient!!! I could not have had better service, can't say enough nice about him!!!!! He deserves a raise!!!
• JG

  Jesse Geddes

  Mar 13, 2020
  5.0
  Wonderful helping customer service had no issues with this company they always greet with a smile n made sure I was satisfied too bad the ratings can't have 10 stars cuz I'd definitely give em that

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