Verizon

Reviews

• PJ

  Peri Jade

  Jan 13, 2026
  5.0
  Not only was the service fantastic but the girl who helped us made sure we understood every charge in our account, that we were receiving the best prices for what we wanted, and was just over all incredibly helpful! Best experience I’ve ever had at a cellular company store.
• JG

  Jennifer Gaeding

  Jan 4, 2026
  5.0
  Heidi was very helpful, knowledgeable and friendly. She took the time to explain all my options and I never felt pressured.
• LH

  Linda Herra

  Jan 1, 2026
  5.0
  Until today 1/1/2026, I would have rather gone to the dentist than walk into a Verizon store. That changed a 180. Our business ownership changed, we needed help confirming new contacts & authorized parties - done in minutes! Parth Patel spent as much time necessary, on a holiday no less, helping us navigate several elements to our business phone agreement with Verizon. He was over-the-top accomodating, listened to the concerns presented, rectified all of our business phone issues & authorizations, helped assess the appropriateness of the current plan and provided assurance that the plan currently in place is the best to meet the needs for our business purposes; across 8 branches in 4 states. At no time did I feel rushed, he helped in every way possible, recalled talking to the business owner months ago and suggested an appointment with the Verizon Business Specialist in the month ahead for any further concerns regarding our business phone plan. The only down side is, as I tell all about the amazing help of Parth Patel is that he will be in higher demand and potentially less available when we need him next - will take our chances on that. Wow, just wow. What a great way to start the New Year!
• RF

  Ramona Fouse

  Dec 24, 2025
  1.0
  During the course of a transaction, a family member was at this particular store to take advantage of a packet I had purchased in Missouri to be retrieved in Illinois. The rep spoke to me but I was not understanding the sale. He returns the phone back over to my family member (my son) and begins addressing my son about what he could purchase based on my plan. In the course of his explanation to my son, the rep made the comment, "I don't know what your mom is talking about but..." for me to hear. I was PO'd to hear this young...person make the comment. How conceited, arrogant, and proud this young man was to make such a comment about an elder for them to hear. This person must take lessons as to how to address customers!
• AK

  Amanda Kortte

  Dec 15, 2025
  5.0
  We went into the store because we needed to add a line onto our account, and we were helped by Josh. He was extremely helpful and very knowledgeable! He listened to our needs and was able to work with us and help us figure out the best plan for us. Very happy with our experience and looking forward to having a new location so close to home with helpful and knowledgeable staff!

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