Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1104 Ogden Avenue in Lisle, IL 60532
Many customers praised the staff for being helpful, knowledgeable, and providing excellent service, particularly highlighting individuals like Devin, Robert, and Kayla.
Negative Experiences
Some customers reported poor experiences, including rude management and unresolved technical issues, leading to dissatisfaction with the service.
Store Operations
Several reviews mentioned issues with store hours and availability, including being closed during posted hours and long wait times.
Product Knowledge
Customers appreciated the staff's expertise in explaining products and services, helping them find the best deals without being pushy.
KM
Kari M
Feb 13, 2026
5.0
Devin was phenomenal to work with, he's very knowledgeable and had the best customer service I've encountered in a long time. We're very happy with our phones/plan now and he exceeded all of our expectations. I definitely recommend coming to this store if you want good products on top of exceptional customer service.
KR
Karl Riewe
Dec 17, 2025
5.0
Went in for a quick fix and ended up with an upgrade at a reasonable price; all in under 40 minutes.
Devin and his associate were very helpful.
JC
Jesse Connell
Nov 5, 2025
5.0
Devin was hands down the best associate Iβve encountered in my 10 years as a Verizon customer. He went above and beyond to help me and made the entire experience comfortable and stress-free. You can tell heβs genuinely trustworthy and cares about his customers. Verizon, whereβs his raise and promotion?!
EZ
Ellen Zacny
Oct 11, 2025
5.0
What an excellent place to replace a cellphone. Excellent advice and help with purchasing and switching phones.
PO
Political Outsider
Oct 9, 2025
5.0
Devon was masterful in upgrading me from a Samsung tab A7 to an iPad A16. A pleasant experience because of his vast knowledge.
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