Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 5 S La Grange Road in LaGrange, IL 60525
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
784 reviews
5 stars
709
4 stars
26
3 stars6
2 stars3
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff, particularly highlighting Safire and other team members for their exceptional service.
Billing Issues
Several reviews mentioned problems with incorrect billing and unexpected charges, leading to frustration among customers.
Store Management
There were complaints about unprofessional behavior from some staff members, including rudeness and lack of assistance.
Store Hours
Customers expressed dissatisfaction with the store not opening during posted hours, leading to wasted time.
Product Knowledge
Customers appreciated the staff's knowledge about products and services, which helped them make informed decisions.
- MSMilos SosicOct 15, 20251.0Sellers give incorrect information about prices, my bill is never the same each month
- NCNatalie CrottyOct 15, 20255.0Sapphire was so incredibly helpful! She walked me through everything with my new phone and watch and patiently answered all of my questions.
- KMKatherine Matias-RiggsOct 12, 20255.0My Verizon service rep, Safire, was very knowledgeable, kind, and patient with all of our questions, and even helped us save money by updating our account; not only with cellular options but with our Internet streaming subscriptions. It’s obvious that she has been working in the field for many years. I highly recommend her services!
- GWGreg WilsonOct 7, 20251.0I’m not a Verizon client, but I went to the store to solve an issue with Verizon. After this visit, I was reminded exactly why I left Verizon. The staff member I dealt with was rude and unprofessional. I went there because customer service recommended I handle the issue in person, but after waiting for the employee to return from break, I was simply told to call customer service because “the store has nothing to do with it.” Very disappointing experience.
- JCJennifer CrooksSep 27, 20255.0I am so happy with the service I received at Russell Cellular/Verizon in LaGrange, IL. My daughter and I came in to get new phones; the team in the store were so knowledgeable about the technical aspects of the phones, and so friendly. They were able to address the couple of issues that came up with the transfer of data in a timely manner. I would highly recommend this store and their team for your cell phone needs; I will definitely come back!!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store at 5 S La Grange Rd, La Grange, IL?
The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Which mobile phone brands does Russell Cellular offer at this location?
Russell Cellular offers Verizon, Samsung, Google, Apple, Motorola, and LG devices.
Can I pick up my online order in-store at Russell Cellular in La Grange?
Yes, in-store pickup is available for orders at this location.
What payment methods are accepted at Russell Cellular in La Grange?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does the Verizon store in La Grange have wheelchair accessible entrances and parking?
Yes, the store has both wheelchair accessible entrances and parking available.
Is an appointment required to shop at Russell Cellular in La Grange?
No, appointments are not required to shop in-store.
What services are provided at the Russell Cellular Verizon Authorized Retailer in La Grange?
They offer wireless service, mobile service, home phone service, and home internet.
What nearby dining options are available around the Verizon store in La Grange?
Nearby dining options include Xquina Cafe for Mexican cuisine, GP Italiano for Italian food and bar, and Noodles & Company serving American dishes.
Are there any nearby beauty or wellness services near the Russell Cellular store?
Yes, Sean Patricks Hair Salon and Red Carpet Lashes offer beauty services, and Primal Oceans Salt Cave is a nearby spa and meditation center.
What entertainment or shopping venues are close to the Verizon store in La Grange?
Nearby options include Chimera's Comics and Blerds Underground for comic books and gifts, LaGrange Camera for photography needs, and Restock for shoes.