Brand Certified
Best Buy
4.1(3220 reviews)
Certified by Best Buy • Mar 01, 2026
Business Details
3351 Mall Loop Dr, Joliet, IL
60431, United States
Certified by Best Buy • Mar 01, 2026
(815) 609-0771
Certified by Best Buy • Mar 01, 2026
https://stores.bestbuy.com/il/joliet/3351-mall-loop-dr-307.html/?ref=NS&loc=ns100
Certified by Best Buy • Mar 01, 2026
About
Certified by Best Buy • Mar 01, 2026
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Best Buy • Mar 01, 2026
Hours
Certified by Best Buy • Mar 01, 2026
Reviews
4.1
3,220 reviews
5 stars
1,776
4 stars
705
3 stars
328
2 stars
114
1 star
297
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for being dismissive or unprofessional.
Product Availability
Customers frequently reported issues with product availability and stock levels, leading to frustration when items were not as advertised.
Delivery Issues
Numerous reviews highlighted problems with delivery scheduling and execution, causing significant inconvenience for customers.
Staff Knowledge
While some staff members are noted for their expertise, many customers expressed dissatisfaction with the overall knowledge and attentiveness of employees.
Store Environment
The store's atmosphere received mixed reviews, with some customers appreciating the cleanliness and organization, while others noted a lack of staff engagement.
- AOAndre Luciano Rodrigues de Oliveira Oliveira3 days ago5.0My experience is always very good in relation to the service always fast and Cortez in the bestbuy stores
- YPYash PatelFeb 27, 20261.0Farahan tried to sell me 10 different things before selling me what I went there to get. And you can tell he was frustrated I didn’t say yes to any of the offers he told me of. Unprofessional.
- TCTess CarlsonFeb 10, 20261.0I don’t recommend ever getting devices fixed from Best Buy. They lie about turn around time and there’s no way to actually call the store to get information on your product. Ridiculous.
- CHChancey HoffmanFeb 9, 20264.0I was able to find my product okay. Had to ask someone a second time where the power banks were at. The first person I asked, she was near the entrance/exit at the store and she was glued to her phone. When I asked her the first time where the power banks were at, she just pointed at a general direction then resumed scrolling on her phone.
- RCroel cantuJan 27, 20261.0I knew I should have bought from Costco this would have never happened. I go into the store wanting a 75in tv im walking back and forth by the tvs nobody approaches me an hour and a half later I walk to the front to ask for someone to finally come helping make my purchase 1/20/26 with delivery and install witch was $1,500+ they tell me closest delivery is a week away 1/27/26 witch i said was fine then came Monday 1/26/26 I got the email say to expect them from 10:30 am - 2:30 pm on Tuesday 1/27/26 and on that Tuesday morning at 9am I get a call and email saying I need to reschedule my appointment and now they want to do it on Thursday these people dont understand that people have jobs and everyone can't just be taking off of work whenever they want and even if they do any compensation there's no way they are going to replace my day of pay this is very irresponsible by this so called major company what ever happened to the bestbuy that everyone used to love seems like its just another electronic company thats going under
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Joliet?
You can shop for TVs, computers, appliances, and more at Best Buy in Joliet, with expert advice and Geek Squad support available.
What are the Best Buy Joliet store hours?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Joliet offer pickup and delivery services?
Yes, Best Buy Joliet provides curbside pickup for your convenience.
Is the Best Buy Joliet store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Can I get device repair services at Best Buy Joliet?
Yes, Best Buy Joliet offers service and repair through Geek Squad technicians.
What payment methods are accepted at Best Buy Joliet?
Best Buy Joliet accepts debit cards and checks but does not require cash-only payments.
Where is Best Buy Joliet located?
Best Buy Joliet is located at 3351 Mall Loop Dr, Joliet, IL 60431, United States.
Are there other electronics stores near Best Buy Joliet?
Yes, nearby electronics options include another Best Buy store and Geek Squad locations for mobile phones and computer repair.
Where can I shop for furniture close to Best Buy Joliet?
Value City Furniture, a furniture and mattress store, is nearby for your home furnishing needs.
What dining options are available near Best Buy Joliet?
Nearby dining options include Baskin-Robbins for ice cream, KFC and Taco Bell for fast food, and Sbarro for pizza.
Brand Certified Facts from Best Buy
This information is certified by Best Buy and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website