Management overseeing training for the Geek Squad staff needs to provide one-on-one "extensive training" to the female employee that I encountered today at about 12:45 p.m.
While approaching the counter, I could immediately see negative energy in her facial expression. In working with the public using common sense, she would have greeted me as a customer in Best Buy to say, "Hello, how can I help you?" She didn't open her mouth, so I said hello and asked a question regarding my cell phone.
It's not always what you say, but how you say it. She said in a "nasty tone," We no longer provide that service anymore. I will never return to that store location again!
DD
Dick
Jun 6, 2025
5.0
Did a great job
RP
Ronald Paschal
Dec 22, 2022
5.0
Professional experience
LS
Laura The Simmons
Oct 21, 2019
1.0
This store’s customer service is horrible!!! I have called this location 5 times and still haven’t gotten my questions answered yet. I have been switched around to 5 different employees and no one was able to help me. I have decided to just return the products I brought from this store all together and take my business elsewhere. I will be closing my account with them as well. Now I understand why so many people are going to Amazon. Training is the key to Great Customer service!!
What services does Geek Squad at Best Buy in Homewood provide?
Geek Squad offers tech repair, setup, and support services including computer repair, mobile phone repair, data recovery, appliance repair, and television repair.
How can I schedule service with Geek Squad at Best Buy?
You can schedule service in-store at 17800 S Halsted St, Homewood, IL, or online through their website.
What are the operating hours for Geek Squad at Best Buy in Homewood?
Geek Squad is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
What is the contact phone number for Geek Squad at Best Buy in Homewood?
The local phone number is +1 708-957-9348.
Where is Geek Squad at Best Buy located in Homewood?
Geek Squad is located at 17800 S Halsted St, Homewood, IL 60430, USA.
Is Geek Squad at Best Buy in Homewood currently open?
Yes, Geek Squad is currently open according to the provided data.
Can I find related electronics and repair services near Geek Squad?
Yes, nearby you can find another Best Buy electronics and appliance store, as well as multiple Geek Squad mobile phone stores for related tech and repair services.
What nearby businesses could I visit for currency exchange while at Geek Squad?
Nearby currency exchange services include Currency Exchange, Orlandi Valuta, Barr Management Limited, Homewood Currency Exchange, and Western Union.
Are there any nearby places to eat around Geek Squad at Best Buy in Homewood?
Yes, you can visit local restaurants such as Mel's California Hoagies and Jerk N Go nearby for dining options.
What other nearby services might be useful during a visit to Geek Squad?
Nearby you can find services including Arquilla Eye Care for optometry, True Accounting and Tax Services, hair and beauty salons such as Beautiful Look African Hair Braiding, Tips & Toes Nails Salon, and Yvonne Ashley Beauty Bar, as well as medical and chiropractic services.