Geek Squad

3.9
37 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support Service
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
17800 S Halsted St, Homewood, IL
60430, United States

Hours

Reviews

3.9
37 reviews
5 stars
22
4 stars
5
3 stars
2
2 stars
0
1 star
8
  • GB
    Gwenevere Butler
    Jul 19, 2025
    1.0
    Management overseeing training for the Geek Squad staff needs to provide one-on-one "extensive training" to the female employee that I encountered today at about 12:45 p.m. While approaching the counter, I could immediately see negative energy in her facial expression. In working with the public using common sense, she would have greeted me as a customer in Best Buy to say, "Hello, how can I help you?" She didn't open her mouth, so I said hello and asked a question regarding my cell phone. It's not always what you say, but how you say it. She said in a "nasty tone," We no longer provide that service anymore. I will never return to that store location again!
  • DD
    Dick
    Jun 6, 2025
    5.0
    Did a great job
  • RP
    Ronald Paschal
    Dec 22, 2022
    5.0
    Professional experience
  • LS
    Laura The Simmons
    Oct 21, 2019
    1.0
    This store’s customer service is horrible!!! I have called this location 5 times and still haven’t gotten my questions answered yet. I have been switched around to 5 different employees and no one was able to help me. I have decided to just return the products I brought from this store all together and take my business elsewhere. I will be closing my account with them as well. Now I understand why so many people are going to Amazon. Training is the key to Great Customer service!!

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Homewood provide?

Geek Squad offers tech repair, setup, and support services including computer repair, mobile phone repair, data recovery, appliance repair, and television repair.

How can I schedule service with Geek Squad at Best Buy?

You can schedule service in-store at 17800 S Halsted St, Homewood, IL, or online through their website.