Best Buy

Reviews

• MJ

  Mary Jalomos

  Jan 4, 2026
  5.0
  I do doordash every time I go in there they're always helpful helping me find the stuff that I need
• EF

  Ezekiel Fonseca

  Dec 30, 2025
  1.0
  Incompetent and rude. They didn’t want to do a return at 8:15pm tried coming up with a bunch of different excuses on why they couldn’t take it. AI taking over customer service doesn’t sound so bad the more and more I deal with lazy employees
• SB

  Sheryll Bray

  Dec 23, 2025
  5.0
  Great! Salesperson was outstanding Friendly and professional. Great suggestive sales recommendations for remotes for TV's!
• SW

  Sam Wortel

  Dec 19, 2025
  1.0
  I ordered an item online and had it delivered to my home. My item never arrived. The carrier fully acknowledged that they lost the package in their messages to me. I called Best Buy 4 times to report this. The associate hung up on two my calls out of the four calls and did not call me back. It is very challenging to get someone on the phone, which makes it more frustrating. The return process takes 10 days to refund me IF approved. This is concerning due to this being the holiday season and my funds are tied up in a large return for a lost item. No one seems to care when I call. The carrier admitted in writing that the package was lost. I also filed a police report, since this was a repeat issue from this carrier when I called to fill with PD. Will I order from Best Buy again? Most likely not, unless my full purchase amount is returned timely and hassle free. Later in the evening, I ordered my item from another box store. They immediately delivered it with zero issues. As a warning, read about how Best Buy handles returns when their shipping company of choice is dishonest. From what I have read, they do not back their customers. Update - I reached out to Best Buy as they requested. They did not resolve the issue and I requested that I wait 2 more days.
• JJ

  Joerika's Journey

  Dec 5, 2025
  1.0
  I purchased the Insignia F40 Series Fire TV from this Best Buy on November 12, 2025. The TV developed a severe hardware defect (black screen and frighteningly loud, high-pitched noise) just a few days after the 15-day return window closed. The noise is so bad it has woken me and my children up, terrified, in the middle of the night. The Problem: I have called the Homewood Best Buy location repeatedly since the issue started, and the store does not answer its phone. I cannot initiate a warranty claim or get any guidance. Amazon customer service (who makes the Fire TV software) confirmed they can't help since I didn't buy it through them. I am now stuck with a defective TV and zero support from the retailer who took my money. While the price was good, the quality and the support at this location are deeply disappointing.

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